Close CRM vs Ellipsend
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Close CRM
Manage your sales pipeline and communicate with leads on the go. This app allows you to make calls, send texts, and emails directly from your device, with AI-powered call transcription and summarization. Stay organized with quick note-taking and task management.
- Direct communication with leads
- AI-powered call transcription
- Lead and contact detail access
- Activity feed for context
- Quick data entry and task management
- Push notifications for updates
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See why the world's fastest scaling sales teams trust Close as their CRM. With lightning-fast onboarding, free migrations, and a remarkable Support team––sales reps and leaders alike love using Close. What you'll experience with Close's mobile app: Easily communicate with prospects and customers Keep your Leads warm when you stay in touch––even while away from your desk. Increase the effectiveness of your sales cadences when you take + place calls, reply to texts, and email directly from the Close mobile app. Close will even send you push notifications of new texts, missed calls, and voicemails. Never take notes again Close’s AI-powered Call Assistant add-on automatically transcribes and summarizes every phone call––whether you’re talking to prospects on the desktop or mobile apps. Focus on the conversation at hand while Close generates an accurate, searchable summary of your call. Get context quickly on the go Easily see Lead and Contact details like addresses, Custom Fields, and Contact info. Freshen up on recent communications on the Lead Activity Feed before you meet with a prospect. Quickly add new data or Tasks Add Notes, update Opportunities, and manage your Tasks from your mobile device. A Close account is required to use Close CRM for iOS. About Close: We're a bootstrapped, profitable, 100% remote team of thoughtful humans who value autonomy and impact. We're eager to make a product our customers fall in love with over and over again. Today, we have 90+ team members from around the world—supporting and coaching thousands of customers to grow every single day.
Ellipsend
Manage customer messages and organize contacts for sales teams. Collaborate with your team to move opportunities from initial contact to closed deals. Supports sending various media types and generating conversation summaries.
- Manage customer messages
- Organize contacts and leads
- Team collaboration
- Send text, images, video, audio
- Track activities and notes
- Conversation summaries
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Ellipsend is the social inbox and CRM built for teams that sell through conversations. Manage customer messages, organize contacts, collaborate with your team, and keep every opportunity moving from first reply to closed deal. With Ellipsend you can: • Read and reply to customer conversations • Send text, images, video, audio, and saved responses • Assign contacts and manage team ownership • Organize leads with labels, campaigns, and pipeline stages • Track activities, notes, and contact details • Find conversations quickly with search, filters, and spotlights • Receive notifications and use quick reply when platform messaging rules allow • Generate concise on-device conversation summaries on supported devices An active Ellipsend account and organization are required. Connected channels and available features depend on your Ellipsend plan and configuration.
Screenshots
Verdict
The clearest difference is rating: Ellipsend at 5.0 against Close CRM's 3.5. Ellipsend also leads on update cadence (every 3 days vs every 4 weeks). Close CRM's advantage is ratings volume (52 vs 3) and iOS requirement (15.1 vs 26.0). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Ellipsend holds the better App Store score, 5.0 against 3.5. That said, the two scores are not equally well evidenced: Close CRM has 52 ratings behind it against 3, so its average is the more settled of the two.
Close CRM ships an update every 4 weeks, Ellipsend every 3 days. The most recent releases landed on October 21, 2026 and October 24, 2026 respectively.
| Parameter | Close CRM | Ellipsend |
|---|---|---|
| Price | Free | Free |
| Rating | 3.5 (52 ratings) | 5.0 (3 ratings) — better |
| Positive reviews | 36.4% of reviews | — |
| Number of ratings | 52 — better | 3 |
| Update frequency | Every 4 weeks | Every 3 days — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPod | iPhone, iPad |
| Requires iOS | 15.1 — better | 26.0 |
| Further details — not scored | ||
| Size | 28 MB | 23 MB |
| Age rating | 4+ | 12+ |
| Developer | Elastic Inc | Ellipsend Inc. |
Customer experience
Close CRM
Ellipsend
Bugs and requests
Close CRM
Reported bugs
26 issues- App is slow and glitchy
- App crashes
- 30 min delays
- App is laggy
- No full screen capability on iPad
Show 21 moreShow fewer
- App is super laggy and does not respond well
- App is super laggy and does not function well
- Calls glitchy, skips on outgoing calls
- Texting feature doesn't load
- SMS/email part of inbox doesn't work
- Error messages when linking with chat gbt
- App is consistently glitchy and weird
- Infinite loop when accessing lead details
- Search function constantly freezes and crashes
- Search function not searching at all
- Edit email feature does not open saved email
- App doesn't load on iPhone 14 pro iOS 17
- Close app won't load or open
- App crashes every 2 min
- Takes forever to load anything
- Lag when scrolling
- Creates duplicate texts
- Returns to Inbox all the time
- Doesn't load after search and click
- Crashes everytime user opens a lead
- Takes forever to lead
Requested features
15 requests- Invest in building proper mobile apps
- Optimize for mobile/iPad
- Full-size version for iPad
- Add missing features to mobile app
- Fix telephony usage issues
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- Fix texting feature
- Fix edit emails feature
- Add support for chat GPT feature
- Improve UI/UX for mobile app
- Roll back phone calls feature until option to disable
- Fix bugs in desktop app
- Make app fluid and less laggy
- Fix infinite loop bug
- Fix search function freezing/crashing
- Fix app not loading after search and click
Ellipsend
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Close CRM
No in-app purchases
Ellipsend
No in-app purchases









