Great crm, horrible app
I love this crm on a browser but the app is terrible. Almost impossible to use due to being so slow and glitchy.
Actually considering other crm’s simply due to the fact that they have invested into building out real mobile apps that function properly.
Actually considering other crm’s simply due to the fact that they have invested into building out real mobile apps that function properly.
Optimized poorly
It’s optimized pretty poorly. Great on desktop but very difficult to navigate and manage on mobile/ipad. iPad doesn’t even have a full size version it’s mobile sized. The app has a lot of features missing and just poor functionality. Crashes as well. Also, it wastes your telefony usage because it seems like every 10 calls you make, even if the other person is speaking you don’t hear them talking at all nor do you hear it ringing. Very broken app. Sometimes I handle my business on the go so I’m strongly considering switching to another dialer.
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30 min delays
There is some massive delays on using the app on mobile. I enjoyed being able to see missed calls and messages if I happened to be away from my desk. It allowed me to quickly answer simple questions without having to jump on my laptop to do so.
A 30 min delay is terrible and needs to be fixed.
A 30 min delay is terrible and needs to be fixed.
Way too laggy
Love my close on the computer. But the mobile app is too slow too often. I like dialing from my phone, saw close had a phone app so I bought in. Sadly it is honestly way too slow to use.
Why bother with iPad?
There’s no full screen capability on the iPad, it’s a glorified version of the iPhone (which I get is still iOS, but no other app struggles with that, including Slack which could still use the regular iOS window). Disappointing, could’ve been a really powerful tool.
App Glitches A Lot
I have been satisfied using this platform on my laptop or CPU as it runs flawlessly. But I work in the field and I always have to be on the go! Therefore, I tend to utilize it on my iPhone 15 Pro w/ 256GB. However, let me start by stating regardless of my network, it is super laggy and does not respond well. I have emailed Close support about many issues on the iOS platform.
CLOSE:
PLEASE HAVE YOUR TOP TIER BACKEND SUPPORT TROUBLESHOOT THIS APP & MAKE IT FLUID & LESS LAGGY!!
Thank you for a brilliant & useful app.
CLOSE:
PLEASE HAVE YOUR TOP TIER BACKEND SUPPORT TROUBLESHOOT THIS APP & MAKE IT FLUID & LESS LAGGY!!
Thank you for a brilliant & useful app.
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Stopped working on iOS 16 after latest update
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Mobile App Very Laggy
I have been using this app in my iPhone 15 Pro Max, for last few months and I have to say at first it was great….but nowadays it’s super laggy and does not function well causing me to miss out on my metrics. I would suggest their Dev Team to restructure update their UIE (User Interface Experience). Even they have a helpful support team, they are not responsive enough & are not fluent in fixing any issues at hand. PLEASE CLOSE BOSS UP & OWN UP!!! NOT EVERYONE HAS A LAPTOP TO LUGG AROUND!!
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Calls glitchy
I really like close.com but their phone app skips whenever I make an outgoing call to the point it’s unusable. It’s really the only feature I need from mobile that just doesn’t work for me.
Please fix the texting feature!
Everything else is great. Overall I really enjoy the app but communication is key for any sales org. If I can’t text clients back on the app it defeats the purpose of having the feature on there honestly. When I am on the road I have to wait to text my clients back when I get back on my computer which slows me down and When I try to text clients it doesn’t load. Less speed = less $$ for my business.
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Slow if it is working at all
So slow, and that’s when it actually works. I’m not sure all features ever work but at least the sms/email part of the inbox should.
No support for chat gbt feature
I loved this app in the beginning as I was using it in chat gbt and is the only reason I’m using the app. However. After trying for days to link the close crm app with chat gbt. I’ve given up. Just keep getting error messages and there seems to be no support for this app
Eh
Solid platform & one of the best I've used on a laptop or PC. The mobile though? I have an iPhone 14 Pro with a massive amount of storage and the app is consistently glitchy and weird. Literally just feels terribly optimized w/ compromised core functionality at points. Generally unimpressed with the mobile version & got so frustrated I'm here making this review. Do better. If you're going to release something you should really check the User experience because I feel it's so difficult to use this product on my phone I'd rather cart around my 2014 laptop that weighs like 10 pounds.
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Great CRM
We have been using Close for almost 2 years now and this is absolute game changer.
Infinite Loop
This app is only good for making calls. Going into the details of a lead only loops back to my inbox. It’s impossible to properly work a lead when I’m not near my workstation. Please fix. Search Lead > Click in Lead > Click “Details” > Circles back to inbox
EDIT: This bug still hasn’t been fixed and the search function constantly freezes and crashes the app as well as just not searching at all. It’s insane
EDIT: This bug still hasn’t been fixed and the search function constantly freezes and crashes the app as well as just not searching at all. It’s insane
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Please fix edit emails.
Please fix the Edit email feature. Consistently does not open a saved email to edit it. Extremely frustrating
Response from developer
Hey, sorry for the late reply. We fiex the email edit issue. Make sure you have the latest app version
Please fix edit emails.
Please fix the Edit email feature. Consistently does not open a saved email to edit it. Extremely frustrating
The app doesn’t load on my iphone 14 pro ios 17
New Close user and hoped this app would be functional. When can we expect a fully functional app??
Infinite Loop
This app is only good for making calls. Going into the details of a lead only loops back to my inbox. It’s impossible to properly work a lead when I’m not near my workstation. Please fix.
Search Lead > Click in Lead > Click “Details” > Circles back to inbox
Search Lead > Click in Lead > Click “Details” > Circles back to inbox
Response from developer
Hey Bekah, thank you for the feedback. We're aware of the navigation issue and are working on a fix that should be available in the March update.
Close app won’t load or open. Unusable
Close app won’t load or open. Unusable
I have an iPhone, all software updates done. I’ve deleted and reloaded.
Reported issue to Close Support over a month ago. No solutuon.
Unusable
I have an iPhone, all software updates done. I’ve deleted and reloaded.
Reported issue to Close Support over a month ago. No solutuon.
Unusable
