Shake Shack vs Chipotle
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Shake Shack
Order your favorite burgers, fries, and shakes ahead of time for pickup or delivery. Enjoy exclusive deals, early access to new menu items, and customizable meal options. Skip the line and get your delicious Shack fix with ease.
- Order ahead for pickup or delivery
- Skip the line
- Save favorite orders
- Customize meals and allergy preferences
- Exclusive app-only offers
- Early access to new items and collabs
- Real-time food tracking
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The closest you’ll come to downloading a burger and fries: the Shack App! Whenever you’re craving really, really good ingredients (always), getting your Shake Shack fix is easier than ever on the app—from delivery to pickup. Score your favorite burgers, chicken, hot dogs, shakes, and lemonades all right here on your phone! Plus, enjoy sweet features like early access to new items, exclusive deals, special collabs, and way more. SHAKE SHACK APP FEATURES: SKIP THE LINE o Order ahead from wherever o Choose your pickup time + pickup type o Fast reordering + save your favorites o Customize your meal + allergy preferences o Apple Pay + more $1.99 DELIVERY o In-app delivery for just $1.99 o Track your food in real time o Customize your drop-off preferences o Order more than $40 and get free delivery! EXCLUSIVE TREATS o App-only offers o Early access to new items + collabs o Exclusive regional + seasonal items o First to hear about all new items Follow us on Instagram, Twitter, and Facebook for all the latest Shake Shack news: @shakeshack
Chipotle
Order your favorite Mexican food for convenient pickup or delivery. Earn points with every order to redeem for free food, goods, or donations. Customize your meals with various options and enjoy exclusive in-app menu items.
- Mobile pickup and delivery
- Automatic rewards points
- Exclusive in-app menu items
- Customizable meal options
- Saved meals and recent orders
- Group ordering
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Like a tiny Chipotle that lives in your phone, our app lets you order real, delicious food for pickup or delivery. And… ABOUT CHIPOTLE REWARDS • Members bank points automatically for in-app orders. • In-person, scan the app to earn points and redeem rewards. • Redeem points on Food, Goods and Giving in the Rewards Exchange. • Set a favorite reward to track points as you go. • Get rewarded faster with extra point offers and early access to new menu items. • Oh, and let’s just say… we won’t forget you on your birthday. FEATURES • Pick up quicker with mobile pickup shelves and Chipotlane. • Get your food delivery bought straight to your door. • Try tasty menu items you can only get in-app or online. • Get your faves faster with saved meals and recent orders. • Go crazy with ‘extra’ ‘light’ and ‘on-the-side’ customizations. • Low gift card balance? Split the payment with another card. • Pay your way with Apple Pay. • See your sustainability impact with Real Foodprint metrics. • Start a Group Order to invite your squad in on the fun. • Save your go-to Chipotle locations and food delivery addresses.
Screenshots
Verdict
The clearest difference is ads: Chipotle at none against Shake Shack's shown. Chipotle also leads on monetization model (free vs free with in-app purchases) and chart position (#8 vs #56). Shake Shack's advantage is update cadence (weekly vs every 3 weeks). On price, rating, review sentiment and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
On the App Store both sit at effectively the same score — 4.8 for Shake Shack against 4.7 for Chipotle. Both are backed by a comparable volume of ratings — 602K and 1.8M respectively. Written reviews are what separate them: 40% of Shake Shack's written reviews are positive against 36% of Chipotle's.
Shake Shack ships an update weekly, Chipotle every 3 weeks. Both last shipped on September 24, 2026.
| Parameter | Shake Shack | Chipotle |
|---|---|---|
| Price | Free | Free |
| Rating | 4.8 (602K ratings) — better | 4.7 (1.8M ratings) |
| Positive reviews | 39.8% of reviews — better | 36.1% of reviews |
| Number of ratings | 602K | 1.8M — better |
| Update frequency | Weekly — better | Every 3 weeks |
| Ads | Yes | No — better |
| In-app purchases | No | No |
| Monetization | Free with in-app purchases | Free — better |
| Best chart rank | #56 | #8 — better |
| Devices | iPhone | iPhone |
| Requires iOS | 18.0 | 16.4 — better |
| Further details — not scored | ||
| Size | 135 MB | 253 MB |
| Age rating | 4+ | 4+ |
| Developer | Shake Shack | Chipotle Mexican Grill |
Customer experience
Shake Shack
Chipotle
User reviews
Shake Shack
From 602K App Store ratingsWhat we love
- 🚀 Fast and efficient ordering
- 👍 Intuitive and user-friendly interface
- 🤝 Excellent customer service
- 🍔 High-quality food
Room to improve
- 🐛 Unreliable order processing and delivery
- 📍 Incorrect delivery addresses
- 🕰️ Long wait times for order pickup
- 📄 Lack of nutritional information
- 💳 No option to save payment info or use Apple Pay
Chipotle
From 1.8M App Store ratingsWhat we love
- 👍 Easy to use app
- 🚀 Quick ordering process
- 💡 Useful rewards program
- 👍 Convenient delivery option
Room to improve
- 🐛 App crashes frequently
- 🔒 Security issues with saved payment info
- 💰 Expensive with high delivery fees
- 🔍 Lack of order tracking and status updates
- 🤖 Poor customer service from chatbot
Bugs and requests
Shake Shack
Reported bugs
5 issues- App crashes and freezes
- Order history disappears
- Inability to cancel or modify orders
- Delivery address issues
- Payment processing problems
Requested features
5 requests- Allow customization of menu items
- Add option to choose between pickup and delivery
- Implement real-time order tracking and notifications
- Provide detailed nutritional information for menu items
- Enable saved addresses and payment methods
Chipotle
Reported bugs
3 issues- App not syncing with store hours, leading to canceled orders
- Issues with points not properly tracking or applying
- Inability to cancel or modify orders after placement
Requested features
4 requests- Allow adding multiple gift cards
- Provide detailed order history and receipts
- Add option to customize orders beyond presets
- Integrate with store inventory to show out-of-stock items
In-app purchases
Shake Shack
No in-app purchases
Chipotle
No in-app purchases
