Field Service Assistant vs ServicePlanner
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Field Service Assistant
This app helps Jehovah's Witnesses manage their field service activities. It tracks calls, placements, and volunteer time, with features for reporting, contact synchronization, and goal setting. It also offers mapping and navigation capabilities.
- Call and placement management
- Volunteer time tracking
- Customizable reports
- Contact synchronization
- Mapping and directions
- Goal setting
- Notes and appointment scheduling
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Field Service Assistant is a contact management program for Jehovah's Witnesses. It manages calls, placements, and calculates volunteered time. Features Include: • Start/Stop timer. • Sort by Street, Name, Date, City, Zip, Day, Offer • Custom field support (LDC time, miles, …) • Manage and categorize up to 12 offers • Autofill values in time entry screen • Multiple user support • Email reports to three addresses • Text message reports • WhatsApp and Hourglass support • Daily time log, monthly and yearly time totals • Synchronize contacts to host computer • Map calls • Get directions • Create and manage notes • Set monthly and yearly goals • Custom definition of *any* column • Send and Receive contacts. • Settings->FieldService for monthly report settings • Settings->FieldService to set appearance/theme • GPS solution for areas without street addresses • Email backups • Email backups to other devices to sync calls • Locally stored backups • Detailed and simplified report view • Schedule appointments Please visit www.fieldServiceAssistant.com for detailed instructions. **** Important **** Some reviews have claimed some features are missing such as adding an extra field for LDC hours or assigning a call as a study. These features are actually present. Unfortunately, there is no way to respond to reviews to be of proper assistance. Please visit www.fieldserviceassistant.com to learn how all of the features work. Thanks! P343X22
ServicePlanner
This app helps Jehovah's Witnesses manage their ministry and field service activities. It features contact management, activity planning, and a timer for recording time spent. Users can sync data across devices and access a library of publications and videos.
- Dropbox Sync
- Territory Helper Integration
- Today Screen with Timer
- Contact Management & History
- Contact Filtering & Map View
- Publication & Video Library
- Monthly & Annual Activity Tracking
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ServicePlanner is a Field Ministry and Contact Management app designed for Jehovah's Witnesses. • Dropbox Sync - automatically backup your data and sync across multiple devices. • Integration with Territory Helper. • Today Screen - quick access to the Timer, Videos, Publications, Website Browser, Activity Planner and your scheduled calls for the day. • Timer - record your time spent in the ministry or on "other" work (LDC etc). Tap the timer bar on the Today screen or force touch the app icon. • Contact Management - centrally manage your Calls with a searchable Contact list. Colours are carefully used to indicate the Contact Type and render a heat map showing if your visits are overdue or on schedule. Swipe or long-press on a Contact to quickly reschedule or update a contact. • Contact Visit History & Library - quickly access your call history with a list of previous visits. Colour again is used to visually indicate the Visit Type. Define your Next Visit Date and Plans. A central Library for each contact shows all of the publications you have ever placed with them. • Contact Filtering - powerful filtering allows you to define how you Group and Sort your calls. Search for Contacts using Tags, Language, Locality, Next Visit Date and more criteria. • Map View - get an overview of your Calls, search for addresses, place custom markers for the location of your Car, Territory, Kingdom Hall, your Home and more. You can tap+hold to create a new Contact straight from a map location. • Library - centrally manage Publications and Videos. Optionally add Cover Art to make it easier to visualise items. Video locations can be downloaded for offline use, or streamed to free up storage space. Add items to your Today screen. Note that the Library is empty by default, users will need to populate it themselves. • Websites - use the inbuilt browser to show web content. Bookmark your favourite websites. Supports Reader View with Themes. Reader View supports Chinese Pinyin, Zhuyin, Yale, Sidney Lau above Chinese characters when reading content from the official websites. • Monthly Activity - plan your daily activity with Planned Hours vs Actual Hours. Projected Hours indicate if you are on track with your time. • Service Year - see at a glance your hours per month and a summary of your activity for the Service Year. Projected Hours indicate if you are on target to reach your annual goal. OR ... * "Shared in Ministry" Mode - You can optionally switch both the Month and Annual calendars to just show a green tick when you shared in the ministry, instead of focussing on hours. • Scheduling - define your Annual, Monthly and Daily Hour Goals. These will then be used to track your progress for the Month and Year. Apply your Daily Schedule to your Month and view the Projected Hours - so easy to see if you will get your time in or if you need to alter your schedule. • Witnessing Partners - arrange your partners each day. Contact your witnessing partner by SMS, Phone, or messaging apps. Mark the arrangement as confirmed or not. Icons on the calendar indicate days with arranged partners. Optional integration with iOS calendars. • Reporting - support for multiple Hour Credits and Carry-Over Minutes. Your Monthly Report can be submitted using Email, TXT, Telegram, WhatsApp, LINE, Hourglass or NW Publisher. • "Other Hours" - log your non-ministry hours such as LDC or Branch Consultation work. Up to 5 "Other Hour" categories can be scheduled and planned alongside your Ministry Hours. Configure the category name (eg "LDC") and Reporting options in Settings. --- And this is just the beginning! Please check the website for details and support: www.serviceplanner.app Requirements: iOS 14+ Some mapping features require a connected device. All support and documentation is provided in English. Some cannot locate the app because they search for "Service Planner". The app is called "ServicePlanner".
Screenshots
Verdict
The clearest difference is price: Field Service Assistant at Free against ServicePlanner's $2.99. Field Service Assistant also leads on ratings volume (6.4K vs 188) and iOS requirement (11.0 vs 14.0). ServicePlanner's advantage is chart position (#176 vs unranked). On rating, review sentiment, update cadence and ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Field Service Assistant is free to download; ServicePlanner costs $2.99 up front. Neither carries in-app purchases, so what you see is what you pay.
On the App Store both sit at effectively the same score — 4.7 for Field Service Assistant against 4.7 for ServicePlanner. That said, the two scores are not equally well evidenced: Field Service Assistant has 6.4K ratings behind it against 188, so its average is the more settled of the two. Written reviews are what separate them: 85% of Field Service Assistant's written reviews are positive against 91% of ServicePlanner's.
Both ship on a similar rhythm, roughly every 2 months. The most recent releases landed on October 21, 2026 and October 26, 2026 respectively.
| Parameter | Field Service Assistant | ServicePlanner |
|---|---|---|
| Price | Free — better | $2.99 |
| Rating | 4.7 (6.4K ratings) — better | 4.7 (188 ratings) |
| Positive reviews | 84.6% of reviews | 91.4% of reviews — better |
| Number of ratings | 6.4K — better | 188 |
| Update frequency | Every 2 months | Every 2 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Paid | Free — better |
| Best chart rank | — | #176 — better |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 11.0 — better | 14.0 |
| Further details — not scored | ||
| Size | 10 MB | 46 MB |
| Age rating | 4+ | 4+ |
| Developer | Sarka Tyri Software LLC | iMatt Solutions |
Customer experience
Field Service Assistant
ServicePlanner
User reviews
Field Service Assistant
From 6.4K App Store ratingsWhat we love
- 👍 Easy to use
- 🚀 Helps keep ministry organized
- 💡 Useful features like timer, mapping, and report sending
- 🙏 Grateful for developer's hard work
- ⭐ Great app overall
Room to improve
- 🐛 Issues with data loss/deletion
- 🐛 Crashes/stability problems after updates
- 🔍 Difficult to edit/correct entries
- 🔍 Missing features like Bible study tracking
ServicePlanner
From 188 App Store ratingsWhat we love
- 🚀 Excellent app for foreign language field service
- 🚀 Syncs to NW Publisher
- 🚀 Clean interface makes recording easy
- 🚀 Address look up feature saves time
- 🚀 Useful features make it worth the cost
Room to improve
- 🐛 Occasional crashes or bugs
- 🐛 Difficulty linking with Territory Helper
- 🐛 Recording 'Not at Home' visits not possible
- 🐛 Syncing between devices can be inconsistent
- 🐛 Lacks customization options for some users
Bugs and requests
Field Service Assistant
Reported bugs
4 issues- Duplicate entries appearing in reports
- Estimated address feature not working
- Contacts/data disappearing after updates
- Inability to delete old return visits
Requested features
5 requests- Add LDC and pioneer school hour tracking
- Improve monthly/yearly report viewing and editing
- Sync data across devices
- Add more customization options
- Integrate with other ministry apps
ServicePlanner
Reported bugs
3 issues- App crashing or not opening
- Syncing issues between devices
- Incorrect translation or localization
Requested features
8 requests- Ability to record 'Not at Home' visits
- Integration with Apple Watch
- Support for multiple types of hours (ministry, LDC, etc.)
- Customizable color coding for different visit types
- Ability to add photos to records
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- Compatibility with macOS
- Automatic territory management features
- Integration with NW Publisher for reporting
In-app purchases
Field Service Assistant
No in-app purchases
ServicePlanner
No in-app purchases
Questions
Is Field Service Assistant free?
Is ServicePlanner free?
Which has better reviews, Field Service Assistant or ServicePlanner?
Do Field Service Assistant or ServicePlanner have ads?
Which is updated more often, Field Service Assistant or ServicePlanner?
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