NYC 311 vs GoLocker
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
NYC 311
Access New York City government services and information on the go. Report neighborhood issues, track service requests, and stay updated on city services like parking and trash collection.
- Access city government services
- Report neighborhood issues
- Track service requests
- Get updates on parking and trash
- Receive schedule change notifications
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The NYC311 App is your on-the-go, one-stop shop for New York City government services. Download the app to: - Stay in the know. Daily status of Alternate Side Parking, trash collection, and schools is always just one tap away. You can also get notifications of any updates to the normal schedule. - Report problems. See an issue in your neighborhood? You can easily file Service Requests for noise, illegal parking, dirty sidewalks, and much more. - Track Service Requests. See the latest status of your requests all in one place. - Connect with us. Get quick, easy access to services on our other channels, including NYC311 Online and Text.
GoLocker
Secure package lockers provide a safe way to receive deliveries when you're not home. Order items anytime without worrying about missed packages. Find convenient locations throughout New York City.
- Secure package lockers
- Safe delivery reception
- Order anytime
- No need to be home
- NYC locations
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Never miss another delivery with GoLocker. GoLocker’s secure package lockers are the perfect way to receive packages or hold deliveries without having to worry about keeping packages safe while you’re away from home. GoLocker’s package receiving services mean you can order what you want, when you want it, without worrying about being home to accept the package. With locations throughout New York City and more coming soon, there’s a GoLocker location a short distance from your home or work.
Screenshots
Verdict
The clearest difference is ratings volume: NYC 311 at 425 against GoLocker's 15. GoLocker's advantage is review sentiment (33% vs 19%) and device support (3 vs 1). On price, rating, update cadence and ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
GoLocker holds the better App Store score, 3.3 against 3.1. That said, the two scores are not equally well evidenced: NYC 311 has 425 ratings behind it against 15, so its average is the more settled of the two. Written reviews point the same way: 19% of NYC 311's written reviews are positive against 33% of GoLocker's.
NYC 311 ships an update monthly, GoLocker every 5 weeks. The most recent releases landed on September 21, 2026 and September 10, 2026 respectively.
| Parameter | NYC 311 | GoLocker |
|---|---|---|
| Price | Free | Free |
| Rating | 3.1 (425 ratings) | 3.3 (15 ratings) — better |
| Positive reviews | 19.4% of reviews | 33.3% of reviews — better |
| Number of ratings | 425 — better | 15 |
| Update frequency | Monthly — better | Every 5 weeks |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone | iPhone, iPad, iPod — better |
| Requires iOS | 16.0 | 15.5 — better |
| Further details — not scored | ||
| Size | 102 MB | 99 MB |
| Age rating | 4+ | 4+ |
| Developer | Department of Information Technology And Telecomm | GoLocker |
Customer experience
NYC 311
GoLocker
Bugs and requests
NYC 311
Reported bugs
5 issues- Address entry doesn't work
- App crashes or freezes
- App doesn't open after update
- Geolocation not working
- Unexpected errors
Requested features
9 requests- Add ability to report issues without address
- Add bulk export function for tickets filed
- Add option to attach photos/videos to complaints
- Add support for third-party keyboards
- Improve location identification and mapping
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- Integrate spell check
- Provide more detailed responses on closed requests
- Retain access to photos submitted with tickets
- Support video uploads for noise complaints
GoLocker
Not enough reviews yet to summarise bugs or requests.
In-app purchases
NYC 311
No in-app purchases
GoLocker
No in-app purchases
