NYC 311 vs SmartKit AI™
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
NYC 311
Access New York City government services and information on the go. Report neighborhood issues, track service requests, and stay updated on city services like parking and trash collection.
- Access city government services
- Report neighborhood issues
- Track service requests
- Get updates on parking and trash
- Receive schedule change notifications
Read full descriptionHide full description
The NYC311 App is your on-the-go, one-stop shop for New York City government services. Download the app to: - Stay in the know. Daily status of Alternate Side Parking, trash collection, and schools is always just one tap away. You can also get notifications of any updates to the normal schedule. - Report problems. See an issue in your neighborhood? You can easily file Service Requests for noise, illegal parking, dirty sidewalks, and much more. - Track Service Requests. See the latest status of your requests all in one place. - Connect with us. Get quick, easy access to services on our other channels, including NYC311 Online and Text.
SmartKit AI™
Gain insights into your building's energy consumption, costs, and carbon footprint. Participate in demand response programs, manage thermostats, and receive alerts for exceeding set limits. Optimize building efficiency and educate your team.
- Real-time energy usage monitoring
- Demand response program participation
- Carbon emissions tracking
- Thermostat control
- Sensor limit notifications
- Building efficiency optimization
Read full descriptionHide full description
SmartKit AI unlocks your building’s energy data. ∙ See real-time energy use Get a clear view into your building's energy usage, relevant comparisons, costs, and carbon — all at a glance. ∙ Participate in demand response programs SmartKit makes demand response easy. Get notified when events are happening, track how past events affected your energy use and cost, and collaborate with your entire team on shared demand response checklists. ∙ Lower carbon, reduce risk SmartKit's carbon tracking helps you measure, reduce, and pace your carbon emissions against LL97 emissions caps. ∙ Take action Actively prepare for and respond to demand respond events, control and manage your thermostats, and receive notifications when your sensors exceed the limits you set. ∙ Level up your building and your team From intelligent HVAC controls to photovoltaic systems, grasp the possibilities to improve your building's efficiency. Educate your team, at their convenience, and monitor advancements throughout your portfolio. NOTE: SmartKit AI requires a client relationship with Logical Buildings. Find out more at LogicalBuildings.com
Screenshots
Verdict
The clearest difference is review sentiment: SmartKit AI™ at 100% against NYC 311's 19%. SmartKit AI™ also leads on rating (5.0 vs 3.1) and update cadence (weekly vs every 4 weeks). NYC 311's advantage is ratings volume (430 vs 8). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
SmartKit AI™ holds the better App Store score, 5.0 against 3.1. That said, the two scores are not equally well evidenced: NYC 311 has 430 ratings behind it against 8, so its average is the more settled of the two. Written reviews point the same way: 19% of NYC 311's written reviews are positive against 100% of SmartKit AI™'s.
NYC 311 ships an update every 4 weeks, SmartKit AI™ weekly. The most recent releases landed on October 23, 2026 and October 24, 2026 respectively.
| Parameter | NYC 311 | SmartKit AI™ |
|---|---|---|
| Price | Free | Free |
| Rating | 3.1 (430 ratings) | 5.0 (8 ratings) — better |
| Positive reviews | 19.4% of reviews | 100.0% of reviews — better |
| Number of ratings | 430 — better | 8 |
| Update frequency | Every 4 weeks | Weekly — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone | iPhone, iPad, iPod — better |
| Requires iOS | 16.0 | 13.4 — better |
| Further details — not scored | ||
| Size | 102 MB | 31 MB |
| Age rating | 4+ | 4+ |
| Developer | Department of Information Technology And Telecomm | Energy Technology Savings LLC |
Customer experience
NYC 311
SmartKit AI™
Bugs and requests
NYC 311
Reported bugs
5 issues- Address entry doesn't work
- App crashes or freezes
- App doesn't open after update
- Geolocation not working
- Unexpected errors
Requested features
9 requests- Add ability to report issues without address
- Add bulk export function for tickets filed
- Add option to attach photos/videos to complaints
- Add support for third-party keyboards
- Improve location identification and mapping
Show 4 moreShow fewer
- Integrate spell check
- Provide more detailed responses on closed requests
- Retain access to photos submitted with tickets
- Support video uploads for noise complaints
SmartKit AI™
Not enough reviews yet to summarise bugs or requests.
In-app purchases
NYC 311
No in-app purchases
SmartKit AI™
No in-app purchases









