NYC 311 vs YourDriverApp
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
NYC 311
Access New York City government services and information on the go. Report neighborhood issues, track service requests, and stay updated on city services like parking and trash collection.
- Access city government services
- Report neighborhood issues
- Track service requests
- Get updates on parking and trash
- Receive schedule change notifications
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The NYC311 App is your on-the-go, one-stop shop for New York City government services. Download the app to: - Stay in the know. Daily status of Alternate Side Parking, trash collection, and schools is always just one tap away. You can also get notifications of any updates to the normal schedule. - Report problems. See an issue in your neighborhood? You can easily file Service Requests for noise, illegal parking, dirty sidewalks, and much more. - Track Service Requests. See the latest status of your requests all in one place. - Connect with us. Get quick, easy access to services on our other channels, including NYC311 Online and Text.
YourDriverApp
This app connects independent drivers to facilitate cooperation and improve customer service. It allows drivers to see who is available and dispatch jobs based on location, while dispatchers can upgrade for advanced management tools and group creation.
- Connect with driver networks
- See driver availability
- Dispatch jobs based on location
- Track pickup and drop-off times
- Manage driver groups (Dispatcher plans)
- Automated group dispatching (Dispatcher plans)
- API integration (Business Dispatcher)
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“Why sell your dispatch software to a thousand customers, when you can give it away to a million?” With over 6 million drivers worldwide, we believe that dispatching technology can be made more affordable than any system out there. Donation-based for drivers, with optional plans for dispatchers. Together build the world’s largest independent driver community. Gathered in private groups. The more drivers you invite to join, the more you empower us to help drivers around the globe. Our platform technology facilitates cooperation amongst independent drivers by helping them to join forces in private groups and together be successful in servicing customers in their local market. The free app enables you to connect with your network of drivers straight from your phone contact list. Within minutes you are able to see who’s available and dispatch your first jobs based on availability at the entered pickup location. The app registers all relevant information regarding pickup and drop-off times and actual route. YourDriverApp is not a brand that targets passengers. We simply supply drivers with the technology that can help them to better service their customers. We will never compete for – or stand in between – drivers and passengers. EXTRA OPTIONS FOR BUSY DISPATCHERS Upgrade to a Dispatcher Membership for extra features to generate a steady income from your network of drivers and customers. Create and manage your own groups, unlock fully automated group dispatching and set advanced commission rules for the jobs that you dispatch to your network of drivers. This membership also includes the option to log in with any laptop, PC or tablet for a full web-based administration portal. BUSINESS GROUPS Upgrade to Business Dispatcher and create and manage an unlimited number of Business Groups. With a Business Group you get a full-blown virtual dispatch environment where you can assign operator and admin roles to multiple group members. Business Groups come with the option to integrate a passenger app or any other third-party application via our API. Business Groups even include a free web booker through which you can let your customers book online! All your bookings will automatically be created in your Business Group ready to be dispatched to your fleet of drivers. Please view our terms & conditions: https://bit.ly/3DL7AqM and privacy policy: https://www.yourdriverapp.com/privacy-policy
Screenshots
Verdict
NYC 311 and YourDriverApp both sit at 3.0 stars, but that hides the real split: 75% of YourDriverApp's written reviews are positive against 19% of NYC 311's. NYC 311's advantage is in-app purchases (none vs 6) and ratings volume (428 vs 2). On price, rating, update cadence and ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. YourDriverApp sells 6 in-app purchases, starting at $14.99 per month. NYC 311 asks for nothing beyond the download.
On the App Store both sit at effectively the same score — 3.0 for NYC 311 against 3.0 for YourDriverApp. That said, the two scores are not equally well evidenced: NYC 311 has 428 ratings behind it against 2, so its average is the more settled of the two. Written reviews are what separate them: 19% of NYC 311's written reviews are positive against 75% of YourDriverApp's.
NYC 311 ships an update monthly, YourDriverApp every 5 weeks. The most recent releases landed on October 14, 2026 and October 8, 2026 respectively.
| Parameter | NYC 311 | YourDriverApp |
|---|---|---|
| Price | Free | Free |
| Rating | 3.0 (428 ratings) | 3.0 (2 ratings) |
| Positive reviews | 19.4% of reviews | 75.0% of reviews — better |
| Number of ratings | 428 — better | 2 |
| Update frequency | Monthly — better | Every 5 weeks |
| Ads | No | No |
| In-app purchases | No — better | Yes |
| Monetization | Free — better | Free with in-app purchases |
| Devices | iPhone | iPhone, iPod — better |
| Requires iOS | 16.0 | 15.6 — better |
| Further details — not scored | ||
| Size | 102 MB | 75 MB |
| Age rating | 4+ | 4+ |
| Developer | Department of Information Technology And Telecomm | taxiID |
Customer experience
NYC 311
YourDriverApp
Bugs and requests
NYC 311
Reported bugs
5 issues- Address entry doesn't work
- App crashes or freezes
- App doesn't open after update
- Geolocation not working
- Unexpected errors
Requested features
9 requests- Add ability to report issues without address
- Add bulk export function for tickets filed
- Add option to attach photos/videos to complaints
- Add support for third-party keyboards
- Improve location identification and mapping
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- Integrate spell check
- Provide more detailed responses on closed requests
- Retain access to photos submitted with tickets
- Support video uploads for noise complaints
YourDriverApp
Not enough reviews yet to summarise bugs or requests.
In-app purchases
NYC 311
No in-app purchases
YourDriverApp
- 1 Month Dispatcher$14.991 Month
- 1 Month Business Dispatcher$33.991 Month
- 3 Months Dispatcher$33.993 Months
Show 3 moreShow fewer
- 3 Months Business Dispatcher$86.993 Months
- 12 Months Dispatcher$89.991 Year
- 12 Months Business Dispatcher$289.991 Year









