NYC 311 vs NYC Secure
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
NYC 311
Access New York City government services and information on the go. Report neighborhood issues, track service requests, and stay updated on city services like parking and trash collection.
- Access city government services
- Report neighborhood issues
- Track service requests
- Get updates on parking and trash
- Receive schedule change notifications
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The NYC311 App is your on-the-go, one-stop shop for New York City government services. Download the app to: - Stay in the know. Daily status of Alternate Side Parking, trash collection, and schools is always just one tap away. You can also get notifications of any updates to the normal schedule. - Report problems. See an issue in your neighborhood? You can easily file Service Requests for noise, illegal parking, dirty sidewalks, and much more. - Track Service Requests. See the latest status of your requests all in one place. - Connect with us. Get quick, easy access to services on our other channels, including NYC311 Online and Text.
NYC Secure
This app safeguards your mobile devices and tablets from cyber threats. It alerts you to risks like unsecured Wi-Fi and phishing attempts, offering guidance to protect your data. Your privacy is paramount, with no data leaving your device.
- Mobile device protection
- Unsecure Wi-Fi alerts
- Online transaction security
- Phishing detection
- Privacy-focused design
- Threat alerts and recommendations
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New York City’s solution to protect its residents from cyber threats to their mobile devices and tablets. NYC Secure puts your privacy first: no data leaves your device. Brought to you by NYC Cyber Command, NYC Secure alerts users to cyber threats such as: - unsecure or “rogue” Wi-Fi networks; - hijacking online transactions; and, - phishing detection and education tools. The app alerts you to threats and recommends ways you can protect your data and device.
Screenshots
Verdict
The clearest difference is rating: NYC Secure at 4.4 against NYC 311's 3.1. NYC Secure also leads on review sentiment (54% vs 19%) and device support (3 vs 1). NYC 311's advantage is update cadence (monthly vs every 12 months) and ratings volume (425 vs 93). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
NYC Secure holds the better App Store score, 4.4 against 3.1. Both are backed by a comparable volume of ratings — 425 and 93 respectively. Written reviews point the same way: 19% of NYC 311's written reviews are positive against 54% of NYC Secure's.
NYC 311 ships an update monthly, NYC Secure every 12 months. The most recent releases landed on September 21, 2026 and September 20, 2026 respectively.
| Parameter | NYC 311 | NYC Secure |
|---|---|---|
| Price | Free | Free |
| Rating | 3.1 (425 ratings) | 4.4 (93 ratings) — better |
| Positive reviews | 19.4% of reviews | 53.8% of reviews — better |
| Number of ratings | 425 — better | 93 |
| Update frequency | Monthly — better | Every 12 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone | iPhone, iPad, iPod — better |
| Requires iOS | 16.0 | 12.0 — better |
| Further details — not scored | ||
| Size | 102 MB | 70 MB |
| Age rating | 4+ | 4+ |
| Developer | Department of Information Technology And Telecomm | Zimperium |
Customer experience
NYC 311
NYC Secure
Bugs and requests
NYC 311
Reported bugs
5 issues- Address entry doesn't work
- App crashes or freezes
- App doesn't open after update
- Geolocation not working
- Unexpected errors
Requested features
9 requests- Add ability to report issues without address
- Add bulk export function for tickets filed
- Add option to attach photos/videos to complaints
- Add support for third-party keyboards
- Improve location identification and mapping
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- Integrate spell check
- Provide more detailed responses on closed requests
- Retain access to photos submitted with tickets
- Support video uploads for noise complaints
NYC Secure
Not enough reviews yet to summarise bugs or requests.
In-app purchases
NYC 311
No in-app purchases
NYC Secure
No in-app purchases
