NYC 311 vs ACE Laundry Pay App
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
NYC 311
Access New York City government services and information on the go. Report neighborhood issues, track service requests, and stay updated on city services like parking and trash collection.
- Access city government services
- Report neighborhood issues
- Track service requests
- Get updates on parking and trash
- Receive schedule change notifications
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The NYC311 App is your on-the-go, one-stop shop for New York City government services. Download the app to: - Stay in the know. Daily status of Alternate Side Parking, trash collection, and schools is always just one tap away. You can also get notifications of any updates to the normal schedule. - Report problems. See an issue in your neighborhood? You can easily file Service Requests for noise, illegal parking, dirty sidewalks, and much more. - Track Service Requests. See the latest status of your requests all in one place. - Connect with us. Get quick, easy access to services on our other channels, including NYC311 Online and Text.
ACE Laundry Pay App
Easily pay for laundry cycles using your iPhone at participating locations. Purchase credit within the app and use Bluetooth to communicate with washers and dryers. Track your transaction history and receive alerts when your laundry is done.
- Bluetooth machine activation
- In-app credit purchase
- Transaction history
- Machine availability view
- Laundry cycle completion alerts
- QR code scanning
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ATTENTION: Only for use in participating laundry locations. ACE Laundry Pay App is an iPhone application providing the easiest and smartest complete laundry solution. This app allows you to pay for laundry cycles from your account by using Bluetooth to communicate with the washer or dryer. Simply use ACE Laundry Pay App to purchase credit right from the app, then use that credit for your laundry. A full accounting is available to see your transaction purchase history. • Scan the QR code of your laundry room (one time process) • Start laundry machines via Bluetooth by scanning QR code on the machine • Check your card/account balance, and add value to your account for laundry. For participating laundry rooms, you can view machine availability as well as receive alerts when your laundry cycle is complete.
Screenshots
Verdict
The clearest difference is rating: NYC 311 at 3.0 against ACE Laundry Pay App's 1.8. NYC 311 also leads on update cadence (every 4 weeks vs every 7 months) and ratings volume (432 vs 12). ACE Laundry Pay App's advantage is iOS requirement (13.0 vs 16.0). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
NYC 311 holds the better App Store score, 3.0 against 1.8. That said, the two scores are not equally well evidenced: NYC 311 has 432 ratings behind it against 12, so its average is the more settled of the two. Written reviews point the same way: 19% of NYC 311's written reviews are positive against 0% of ACE Laundry Pay App's.
NYC 311 ships an update every 4 weeks, ACE Laundry Pay App every 7 months. The most recent releases landed on November 10, 2026 and November 7, 2026 respectively.
| Parameter | NYC 311 | ACE Laundry Pay App |
|---|---|---|
| Price | Free | Free |
| Rating | 3.0 (432 ratings) — better | 1.8 (12 ratings) |
| Positive reviews | 19.4% of reviews — better | 0.0% of reviews |
| Number of ratings | 432 — better | 12 |
| Update frequency | Every 4 weeks — better | Every 7 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone | iPhone, iPod — better |
| Requires iOS | 16.0 | 13.0 — better |
| Further details — not scored | ||
| Size | 102 MB | 64 MB |
| Age rating | 4+ | 4+ |
| Developer | Department of Information Technology And Telecomm | KioSoft Technologies LLC |
Customer experience
NYC 311
ACE Laundry Pay App
Bugs and requests
NYC 311
Reported bugs
5 issues- Address entry doesn't work
- App crashes or freezes
- App doesn't open after update
- Geolocation not working
- Unexpected errors
Requested features
9 requests- Add ability to report issues without address
- Add bulk export function for tickets filed
- Add option to attach photos/videos to complaints
- Add support for third-party keyboards
- Improve location identification and mapping
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- Integrate spell check
- Provide more detailed responses on closed requests
- Retain access to photos submitted with tickets
- Support video uploads for noise complaints
ACE Laundry Pay App
Not enough reviews yet to summarise bugs or requests.
In-app purchases
NYC 311
No in-app purchases
ACE Laundry Pay App
No in-app purchases
Questions
Is NYC 311 free?
Is ACE Laundry Pay App free?
Which has better reviews, NYC 311 or ACE Laundry Pay App?
Do NYC 311 or ACE Laundry Pay App have ads?
Which is updated more often, NYC 311 or ACE Laundry Pay App?
Other comparisons
