NYC 311 vs HRa Mobile
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
NYC 311
Access New York City government services and information on the go. Report neighborhood issues, track service requests, and stay updated on city services like parking and trash collection.
- Access city government services
- Report neighborhood issues
- Track service requests
- Get updates on parking and trash
- Receive schedule change notifications
Read full descriptionHide full description
The NYC311 App is your on-the-go, one-stop shop for New York City government services. Download the app to: - Stay in the know. Daily status of Alternate Side Parking, trash collection, and schools is always just one tap away. You can also get notifications of any updates to the normal schedule. - Report problems. See an issue in your neighborhood? You can easily file Service Requests for noise, illegal parking, dirty sidewalks, and much more. - Track Service Requests. See the latest status of your requests all in one place. - Connect with us. Get quick, easy access to services on our other channels, including NYC311 Online and Text.
HRa Mobile
Access and manage HR processes and personnel records on your smartphone. Employees can request leave, view payslips, and manage personal data. Managers can oversee staff leave, schedules, and employee files with secure login features.
- Employee leave requests
- View payslip records
- Manage personnel records
- Manager leave administration
- Staff work scheduling
- Secure login with encryption
- Demo mode for exploration
Read full descriptionHide full description
HRa Mobile enables the employees of HR Access customers to access and manage specific HRIS processes and personnel records, using a smartphone enabled with fast, secure connectivity. HRa Mobile covers the following HR processes: * Employee: - Requests for leave - Accrued leave entitlements - Viewing of co-worker schedules - Record of absences - Essential payslip records - Viewing of “My Personnel Records” Manager: - Administration and management of employee leave - Staff work scheduling - My staff’s accrued leave entitlements - Viewing of abridged employee files Security features - Insertion of an employer-provided log-in URL to open the application - Required entry of a username and password, with encryption of data after three failed login attempts - Automatic suspension after a period of inactivity Demo mode: A demo mode is available. It allows you to use the application for the purpose of demonstration. Although you are not logged in to your personnel records, you can explore the application (in the general Settings of the iPhone, choose the "Demo" mode for the HRa Mobile application). To use the application without the required URL, you can log in with a username and password: - As a Manager (and therefore also an employee): petra / petra - As an employee only: richard / richard It is possible to clear all requests or other modifications made to the existing data in demo mode by clicking on the "Reset" button found in the footer of the Main Menu to return to the application’s original default data. * The functionality made available in the application is highly customizable by the customer. The screenshots shown here are not contractual.
Screenshots
Verdict
The clearest difference is rating: NYC 311 at 3.0 against HRa Mobile's 2.0. NYC 311 also leads on ratings volume (428 vs 1). HRa Mobile's advantage is review sentiment (50% vs 19%) and iOS requirement (7.0 vs 16.0). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
NYC 311 holds the better App Store score, 3.0 against 2.0. That said, the two scores are not equally well evidenced: NYC 311 has 428 ratings behind it against 1, so its average is the more settled of the two. Written reviews complicate that: 19% of NYC 311's written reviews are positive against 50% of HRa Mobile's, so the app with the better star average is not the one people write more warmly about.
NYC 311 ships an update monthly, HRa Mobile every 6 weeks. The most recent releases landed on October 14, 2026 and October 2, 2026 respectively.
| Parameter | NYC 311 | HRa Mobile |
|---|---|---|
| Price | Free | Free |
| Rating | 3.0 (428 ratings) — better | 2.0 (1 ratings) |
| Positive reviews | 19.4% of reviews | 50.0% of reviews — better |
| Number of ratings | 428 — better | 1 |
| Update frequency | Monthly — better | Every 6 weeks |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone | iPhone, iPod — better |
| Requires iOS | 16.0 | 7.0 — better |
| Further details — not scored | ||
| Size | 102 MB | 4 MB |
| Age rating | 4+ | 4+ |
| Developer | Department of Information Technology And Telecomm | Sopra Steria Group |
Customer experience
NYC 311
HRa Mobile
Bugs and requests
NYC 311
Reported bugs
5 issues- Address entry doesn't work
- App crashes or freezes
- App doesn't open after update
- Geolocation not working
- Unexpected errors
Requested features
9 requests- Add ability to report issues without address
- Add bulk export function for tickets filed
- Add option to attach photos/videos to complaints
- Add support for third-party keyboards
- Improve location identification and mapping
Show 4 moreShow fewer
- Integrate spell check
- Provide more detailed responses on closed requests
- Retain access to photos submitted with tickets
- Support video uploads for noise complaints
HRa Mobile
Not enough reviews yet to summarise bugs or requests.
In-app purchases
NYC 311
No in-app purchases
HRa Mobile
No in-app purchases
