NYC 311 vs Octopus
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
NYC 311
Access New York City government services and information on the go. Report neighborhood issues, track service requests, and stay updated on city services like parking and trash collection.
- Access city government services
- Report neighborhood issues
- Track service requests
- Get updates on parking and trash
- Receive schedule change notifications
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The NYC311 App is your on-the-go, one-stop shop for New York City government services. Download the app to: - Stay in the know. Daily status of Alternate Side Parking, trash collection, and schools is always just one tap away. You can also get notifications of any updates to the normal schedule. - Report problems. See an issue in your neighborhood? You can easily file Service Requests for noise, illegal parking, dirty sidewalks, and much more. - Track Service Requests. See the latest status of your requests all in one place. - Connect with us. Get quick, easy access to services on our other channels, including NYC311 Online and Text.
Octopus
Manage your driver account, track earnings, and cash out directly to your bank or debit card. Update your profile, check points, and set your account to away mode for breaks. This app simplifies managing your driver income on the go.
- Cash out earnings
- Track payment progress
- Update contact information
- Biometric login
- Manage driver profile
- Set account to away mode
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The Octopus Driver App is a quick and easy way for Octopus drivers to access their account and cash out earnings, track progress towards their next payments, update contact information, and more. It’s the mobile application version of the existing driver web dashboard, plus a few exciting new features! Key Features: Login with Face ID or Fingerprint Change your contact information (email, phone number) Check your points on the go Cash out earnings to a debit card, bank account, or e-gift card Set account to "away" mode for vacations and breaks Update the Driver Profile shown to riders Testimonials from Octopus Drivers: “It’s simple, easy to use, not confusing, and convenient – I’m a fan!” “App download was fast, and setup was very smooth and quick!” “It was smooth and I love using Face ID.” “Biometric sign-in is an amazing feature that allows easier and quicker login than the web dashboard.” Download Today!
Screenshots
Verdict
The clearest difference is review sentiment: Octopus at 78% against NYC 311's 19%. Octopus also leads on rating (5.0 vs 3.0) and ratings volume (22K vs 428). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Octopus holds the better App Store score, 5.0 against 3.0. That said, the two scores are not equally well evidenced: Octopus has 22K ratings behind it against 428, so its average is the more settled of the two. Written reviews point the same way: 19% of NYC 311's written reviews are positive against 78% of Octopus's.
NYC 311 ships an update monthly, Octopus every 6 weeks. The most recent releases landed on October 14, 2026 and October 18, 2026 respectively.
| Parameter | NYC 311 | Octopus |
|---|---|---|
| Price | Free | Free |
| Rating | 3.0 (428 ratings) | 5.0 (22K ratings) — better |
| Positive reviews | 19.4% of reviews | 77.7% of reviews — better |
| Number of ratings | 428 | 22K — better |
| Update frequency | Monthly — better | Every 6 weeks |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone | iPhone, iPod — better |
| Requires iOS | 16.0 | 15.0 — better |
| Further details — not scored | ||
| Size | 102 MB | 86 MB |
| Age rating | 4+ | 4+ |
| Developer | Department of Information Technology And Telecomm | Octopus Interactive Inc |
Customer experience
NYC 311
Octopus
User reviews
NYC 311
From 428 App Store ratingsWhat we love
- 🙏🏾 Good App
- 👍 Alternate side parking alerts
- 👍 App is cool
- 👍 Categories are well thought out
- 👍 Convenient to use
Room to improve
- 😞 Complaints get closed with no action
- 😞 Complaints not addressed properly
- 😞 Difficult to submit complaints
- 😞 Doesn't allow reporting of all issues
- 😞 Ineffective in getting issues resolved
Octopus
From 22K App Store ratingsWhat we love
- 👍 Easy to use
- 💰 Good money opportunity
- 🎉 Entertaining for passengers
- 🤑 Earn extra cash
- 👏 Great company
Room to improve
- ⏱️ Takes too long to accumulate points
- 💳 Delayed payouts
- 🔒 Account locking issues
Bugs and requests
NYC 311
Reported bugs
5 issues- Address entry doesn't work
- App crashes or freezes
- App doesn't open after update
- Geolocation not working
- Unexpected errors
Requested features
9 requests- Add ability to report issues without address
- Add bulk export function for tickets filed
- Add option to attach photos/videos to complaints
- Add support for third-party keyboards
- Improve location identification and mapping
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- Integrate spell check
- Provide more detailed responses on closed requests
- Retain access to photos submitted with tickets
- Support video uploads for noise complaints
Octopus
Reported bugs
2 issues- GPS not tracking rides properly
- Face ID issues causing account lockouts
Requested features
3 requests- More games and entertainment options
- Ability to control tablet remotely
- Improved GPS tracking
In-app purchases
NYC 311
No in-app purchases
Octopus
No in-app purchases
