NYC 311 vs Monroe Connect
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
NYC 311
Access New York City government services and information on the go. Report neighborhood issues, track service requests, and stay updated on city services like parking and trash collection.
- Access city government services
- Report neighborhood issues
- Track service requests
- Get updates on parking and trash
- Receive schedule change notifications
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The NYC311 App is your on-the-go, one-stop shop for New York City government services. Download the app to: - Stay in the know. Daily status of Alternate Side Parking, trash collection, and schools is always just one tap away. You can also get notifications of any updates to the normal schedule. - Report problems. See an issue in your neighborhood? You can easily file Service Requests for noise, illegal parking, dirty sidewalks, and much more. - Track Service Requests. See the latest status of your requests all in one place. - Connect with us. Get quick, easy access to services on our other channels, including NYC311 Online and Text.
Monroe Connect
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Wondering how to quickly and easily find out what's going on around Town of Monroe? Look no further than Monroe Connect to receive the latest alerts on road closures, weather alerts, events and so much more! In addition to notifications, you'll have easy access to commonly used resources from the Town!
Screenshots
Verdict
The clearest difference is update cadence: NYC 311 at every 4 weeks against Monroe Connect's every 6 months. Monroe Connect's advantage is device support (3 vs 1). On price, ads, in-app purchases and iOS requirement there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
NYC 311 ships an update every 4 weeks, Monroe Connect every 6 months. The most recent releases landed on October 23, 2026 and October 28, 2026 respectively.
| Parameter | NYC 311 | Monroe Connect |
|---|---|---|
| Price | Free | Free |
| Rating | 3.1 (430 ratings) — better | — |
| Positive reviews | 19.4% of reviews | — |
| Number of ratings | 430 — better | — |
| Update frequency | Every 4 weeks — better | Every 6 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | — |
| Devices | iPhone | iPhone, iPad, iPod — better |
| Requires iOS | 16.0 | 15.0 — better |
| Further details — not scored | ||
| Size | 102 MB | 133 MB |
| Age rating | 4+ | 4+ |
| Developer | Department of Information Technology And Telecomm | GOGov, Inc. |
Bugs and requests
NYC 311
Reported bugs
5 issues- Address entry doesn't work
- App crashes or freezes
- App doesn't open after update
- Geolocation not working
- Unexpected errors
Requested features
9 requests- Add ability to report issues without address
- Add bulk export function for tickets filed
- Add option to attach photos/videos to complaints
- Add support for third-party keyboards
- Improve location identification and mapping
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- Integrate spell check
- Provide more detailed responses on closed requests
- Retain access to photos submitted with tickets
- Support video uploads for noise complaints
Monroe Connect
Not enough reviews yet to summarise bugs or requests.
In-app purchases
NYC 311
No in-app purchases
Monroe Connect
No in-app purchases
