NYC 311 vs Waterline Square
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
NYC 311
Access New York City government services and information on the go. Report neighborhood issues, track service requests, and stay updated on city services like parking and trash collection.
- Access city government services
- Report neighborhood issues
- Track service requests
- Get updates on parking and trash
- Receive schedule change notifications
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The NYC311 App is your on-the-go, one-stop shop for New York City government services. Download the app to: - Stay in the know. Daily status of Alternate Side Parking, trash collection, and schools is always just one tap away. You can also get notifications of any updates to the normal schedule. - Report problems. See an issue in your neighborhood? You can easily file Service Requests for noise, illegal parking, dirty sidewalks, and much more. - Track Service Requests. See the latest status of your requests all in one place. - Connect with us. Get quick, easy access to services on our other channels, including NYC311 Online and Text.
Waterline Square
Streamline your apartment experience from before move-in to daily living. Manage paperwork, find movers, pay rent, and submit maintenance requests all within one app. Discover exclusive resident deals and convenient services.
- Pre-move-in paperwork management
- Marketplace for movers and services
- Rent payment
- Building management requests
- Package notifications
- Exclusive resident offers
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BEFORE MOVE-IN From the moment you’re accepted into a new apartment, Waterline Square App works to save you time and money. Say goodbye to mountains of paperwork, calls, and emails. Take care of everything in minutes within the app. Looking for trusted movers with a national reach? Check out our marketplace. Got an old mattress that just won’t cut it in the new digs Choose a reduced-price option from us—we’ll have it in your new unit on Day 1. JOYFUL MODERN LIVING Once you're settled in, Waterline Square App transforms into a trusted sidekick. The app is the home base for all your apartment needs. Pay your rent, submit requests to building management, receive detailed package notications, and choose from a marketplace of convenient goods and services. Oh, and look out for exclusive offers for Waterline Square Residents. We offer great new deals every month.
Screenshots
Verdict
The clearest difference is rating: Waterline Square at 5.0 against NYC 311's 3.1. NYC 311's advantage is ratings volume (430 vs 10). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Waterline Square holds the better App Store score, 5.0 against 3.1. That said, the two scores are not equally well evidenced: NYC 311 has 430 ratings behind it against 10, so its average is the more settled of the two.
NYC 311 ships an update every 4 weeks, Waterline Square fortnightly. Both last shipped on October 23, 2026.
| Parameter | NYC 311 | Waterline Square |
|---|---|---|
| Price | Free | Free |
| Rating | 3.1 (430 ratings) | 5.0 (10 ratings) — better |
| Positive reviews | 19.4% of reviews | — |
| Number of ratings | 430 — better | 10 |
| Update frequency | Every 4 weeks | Fortnightly — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone | iPhone |
| Requires iOS | 16.0 — better | 16.6 |
| Further details — not scored | ||
| Size | 102 MB | 267 MB |
| Age rating | 4+ | 4+ |
| Developer | Department of Information Technology And Telecomm | Livly Inc |
Customer experience
NYC 311
Waterline Square
Bugs and requests
NYC 311
Reported bugs
5 issues- Address entry doesn't work
- App crashes or freezes
- App doesn't open after update
- Geolocation not working
- Unexpected errors
Requested features
9 requests- Add ability to report issues without address
- Add bulk export function for tickets filed
- Add option to attach photos/videos to complaints
- Add support for third-party keyboards
- Improve location identification and mapping
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- Integrate spell check
- Provide more detailed responses on closed requests
- Retain access to photos submitted with tickets
- Support video uploads for noise complaints
Waterline Square
Not enough reviews yet to summarise bugs or requests.
In-app purchases
NYC 311
No in-app purchases
Waterline Square
No in-app purchases
