NYC 311 vs mPay2Park+
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
NYC 311
Access New York City government services and information on the go. Report neighborhood issues, track service requests, and stay updated on city services like parking and trash collection.
- Access city government services
- Report neighborhood issues
- Track service requests
- Get updates on parking and trash
- Receive schedule change notifications
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The NYC311 App is your on-the-go, one-stop shop for New York City government services. Download the app to: - Stay in the know. Daily status of Alternate Side Parking, trash collection, and schools is always just one tap away. You can also get notifications of any updates to the normal schedule. - Report problems. See an issue in your neighborhood? You can easily file Service Requests for noise, illegal parking, dirty sidewalks, and much more. - Track Service Requests. See the latest status of your requests all in one place. - Connect with us. Get quick, easy access to services on our other channels, including NYC311 Online and Text.
mPay2Park+
This app allows users to pay for parking remotely using their mobile device. It features a map to locate parking spots, start/stop/extend parking sessions, and receive expiration reminders. Manage multiple vehicles and view transaction history securely.
- Mobile parking payments
- Parking facility locator map
- Start, stop, and extend parking sessions
- Expiration time reminders
- Transaction history viewing
- Multiple vehicle registration
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Mobile parking payments with a tap of your finger! The mPay2Park system offers the subscriber quick and easy access to parking spaces and efficient and safe payment methods using a “pay as you stay” or a prepaid parking approach. Parking facilities are easily located via the map-view on the users mobile device, with nearest locations auto-populated. Parking sessions are started, stopped, and extended "on the go", allowing the user to avoid standing in line, or fumbling with cash or or credit cards. Some of the Customer Benefits of Using mPay2Park include: •Parking facility locator on your mobile device utilizing full GPS capability. •No need to worry about Cash, Coin or Credit Card availability. •Extend parking from any phone device (mobile web or App) or Internet anywhere. •Receive notification reminders when the parking time is close to expiring. •View all transactions from an on line user account. •Online receipts and secure password login. •Maintain all records of each car registered. •Pay from the comfort of your own vehicle using your personal mobile device. •User friendly and easy to use. •Additional Promotion features at participating locations. The mPay2Park system is convenient and efficient for drivers and parking operators alike.
Screenshots
Verdict
The clearest difference is rating: NYC 311 at 3.1 against mPay2Park+'s 1.4. NYC 311 also leads on update cadence (every 4 weeks vs every 3 months) and review sentiment (19% vs 7%). On price, ratings volume, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
NYC 311 holds the better App Store score, 3.1 against 1.4. Both are backed by a comparable volume of ratings — 430 and 247 respectively. Written reviews point the same way: 19% of NYC 311's written reviews are positive against 7% of mPay2Park+'s.
NYC 311 ships an update every 4 weeks, mPay2Park+ every 3 months. The most recent releases landed on October 23, 2026 and November 1, 2026 respectively.
| Parameter | NYC 311 | mPay2Park+ |
|---|---|---|
| Price | Free | Free |
| Rating | 3.1 (430 ratings) — better | 1.4 (247 ratings) |
| Positive reviews | 19.4% of reviews — better | 7.2% of reviews |
| Number of ratings | 430 — better | 247 |
| Update frequency | Every 4 weeks — better | Every 3 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone | iPhone, iPod — better |
| Requires iOS | 16.0 | 15.0 — better |
| Further details — not scored | ||
| Size | 102 MB | 4 MB |
| Age rating | 4+ | 4+ |
| Developer | Department of Information Technology And Telecomm | Mobile Payment Processing Systems, Inc. |
Customer experience
NYC 311
mPay2Park+
User reviews
NYC 311
From 430 App Store ratingsWhat we love
- 🙏🏾 Good App
- 👍 Alternate side parking alerts
- 👍 App is cool
- 👍 Categories are well thought out
- 👍 Convenient to use
Room to improve
- 😞 Complaints get closed with no action
- 😞 Complaints not addressed properly
- 😞 Difficult to submit complaints
- 😞 Doesn't allow reporting of all issues
- 😞 Ineffective in getting issues resolved
mPay2Park+
From 247 App Store ratingsWhat we love
- ✅ Convenient mobile payment alternative to meters
- ⏰ Notifications before parking time expires
- 🚗 Support for multiple vehicle profiles
- 📍 Location detection functionality
- 💳 Functional payment processing when working
Room to improve
- 🐛 Frequent app crashes and freezing
- ❌ Extremely poor user interface design
- 🔐 Difficult credit card entry process
- ⚠️ Connectivity and timeout issues
- 💰 Hidden fees and service charges
Bugs and requests
NYC 311
Reported bugs
5 issues- Address entry doesn't work
- App crashes or freezes
- App doesn't open after update
- Geolocation not working
- Unexpected errors
Requested features
9 requests- Add ability to report issues without address
- Add bulk export function for tickets filed
- Add option to attach photos/videos to complaints
- Add support for third-party keyboards
- Improve location identification and mapping
Show 4 moreShow fewer
- Integrate spell check
- Provide more detailed responses on closed requests
- Retain access to photos submitted with tickets
- Support video uploads for noise complaints
mPay2Park+
Reported bugs
20 issues- App crashes 6-7 times when scanning QR codes
- Password reset emails delayed 4-15 hours
- Login credentials not syncing between app and website
- Parking spot numbers not recognized as valid
- Cannot delete or update vehicle information
Show 15 moreShow fewer
- Keyboard not minimizable, blocking completion button
- Inconsistent parking spot availability on refresh
- QR code scanning not working
- App logs out when switching to other apps
- Payment processed but not applied to parking spot
- Map displays entire North America instead of local area
- Geolocation permission crashes app repeatedly
- Form fields don't support autofill
- Submit buttons not functioning
- Timeout errors on both app and website
- Invalid parking zone errors for legitimate spaces
- Meter not updating after app payment
- Registration errors with all required fields filled
- Cannot add time to existing parking session
- Charges applied without proper confirmation
Requested features
15 requests- Apple Pay and modern digital wallet integration
- License plate-based payment system
- Credit card number scanning capability
- Autofill support for registration fields
- Dark mode support
Show 10 moreShow fewer
- Ability to add multiple credit cards
- License plate recognition for faster payments
- Zip code search functionality
- Better map interface with zoom and location selection
- In-app feedback submission that actually works
- Flexible payment options without prepayment requirement
- Real-time parking spot availability updates
- Ability to add time without restarting transaction
- Confirmation emails for transactions
- Better contrast and readability in sunlight
In-app purchases
NYC 311
No in-app purchases
mPay2Park+
No in-app purchases
