NYC 311 vs TraknProtect
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
NYC 311
Access New York City government services and information on the go. Report neighborhood issues, track service requests, and stay updated on city services like parking and trash collection.
- Access city government services
- Report neighborhood issues
- Track service requests
- Get updates on parking and trash
- Receive schedule change notifications
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The NYC311 App is your on-the-go, one-stop shop for New York City government services. Download the app to: - Stay in the know. Daily status of Alternate Side Parking, trash collection, and schools is always just one tap away. You can also get notifications of any updates to the normal schedule. - Report problems. See an issue in your neighborhood? You can easily file Service Requests for noise, illegal parking, dirty sidewalks, and much more. - Track Service Requests. See the latest status of your requests all in one place. - Connect with us. Get quick, easy access to services on our other channels, including NYC311 Online and Text.
TraknProtect
This app provides hotels with an IoT solution to track physical assets like beds and cribs. It also enhances employee safety by monitoring their location using BLE beacons.
- Track physical assets
- Monitor inventory
- Enhance employee safety
- Utilize BLE beacon technology
- Proprietary IoT solution
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TraknProtect helps hotels track key assets such as physical assets & inventory such as rollaway beds & cribs and protect their most important assets - their employees with TraknProtect's proprietary IoT solution using BLE beacons.
Screenshots
Verdict
The clearest difference is rating: TraknProtect at 3.7 against NYC 311's 3.1. TraknProtect also leads on device support (3 vs 1) and iOS requirement (11.0 vs 16.0). NYC 311's advantage is ratings volume (425 vs 6) and update cadence (monthly vs every 4 months). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
TraknProtect holds the better App Store score, 3.7 against 3.1. That said, the two scores are not equally well evidenced: NYC 311 has 425 ratings behind it against 6, so its average is the more settled of the two.
NYC 311 ships an update monthly, TraknProtect every 4 months. The most recent releases landed on September 21, 2026 and June 5, 2026 respectively.
| Parameter | NYC 311 | TraknProtect |
|---|---|---|
| Price | Free | Free |
| Rating | 3.1 (425 ratings) | 3.7 (6 ratings) — better |
| Positive reviews | 19.4% of reviews | — |
| Number of ratings | 425 — better | 6 |
| Update frequency | Monthly — better | Every 4 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone | iPhone, iPad, iPod — better |
| Requires iOS | 16.0 | 11.0 — better |
| Further details — not scored | ||
| Size | 102 MB | 30 MB |
| Age rating | 4+ | 4+ |
| Developer | Department of Information Technology And Telecomm | SekureTrak Inc. |
Customer experience
NYC 311
TraknProtect
Bugs and requests
NYC 311
Reported bugs
5 issues- Address entry doesn't work
- App crashes or freezes
- App doesn't open after update
- Geolocation not working
- Unexpected errors
Requested features
9 requests- Add ability to report issues without address
- Add bulk export function for tickets filed
- Add option to attach photos/videos to complaints
- Add support for third-party keyboards
- Improve location identification and mapping
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- Integrate spell check
- Provide more detailed responses on closed requests
- Retain access to photos submitted with tickets
- Support video uploads for noise complaints
TraknProtect
Not enough reviews yet to summarise bugs or requests.
In-app purchases
NYC 311
No in-app purchases
TraknProtect
No in-app purchases
