Comparison

CIBC Mobile Banking vs Digital Token

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

CIBC Mobile Banking

Manage your finances securely and conveniently on the go. Access accounts, make payments, deposit checks, and get instant money transfers. Features include a virtual assistant, credit score monitoring, and travel tools.

Highlights
  • Secure account access with biometrics
  • Apply for accounts and credit cards
  • Instant and scheduled payments
  • Mobile check deposit
  • Interac e-Transfer
  • Free credit score monitoring
  • Virtual Assistant for banking queries
Features
Read full description

FIND IMPORTANT DISCLOSURES BELOW The CIBC Mobile Banking App has received the highest ranking in customer satisfaction in Canada, according to a 2025 study from J.D. Power. We’re always striving to make our app do more for you. FEATURES - Securely access your accounts with your fingerprint, face ID or password. - Receive one-time verification codes and push notifications securely. - Apply for bank accounts or credit cards and view your application status in real time. - Get a snapshot of all your accounts in the same place, anytime. - Use Apple Pay at payment terminals. - Set up instant, post-dated or recurring payments. - Deposit cheques in a flash — all you need is to take a picture with your phone. - Send and receive money instantly with Interac e-Transfer. - Quickly search for branches, banking hours, bank machines and mortgage advisors near you. - Receive your free TransUnion credit score directly in the app, without affecting your score. - Our Travel Tools feature a currency converter, helpful tips and emergency numbers for while you’re away. - Our Virtual Assistant is available 24/7 to answer your banking questions and is able to perform everyday banking transactions on your behalf. LANGUAGES Supports English and French PRIVACY Your privacy and security comes first. For more information, please review our privacy policy, which is available at any banking centre or online at https://www.cibc.com/privacy and tells you more about your privacy rights and choices. LEGAL By downloading the CIBC Mobile Banking App you consent to the installation of this App and to any future updates or upgrades which may be automatically installed depending upon your device or operating system’s default settings or the settings you have selected. The app (including any updates or upgrades) may: (i) cause your device to automatically communicate with our servers to deliver the features and functionality described in the app description or through new features as they are introduced, and to record usage metrics; (ii) collect, use and disclose personal information as set out in our Privacy Policy; and (iii) affect preferences or data stored on your device. You can withdraw your consent at any time by uninstalling this App. For assistance, contact CIBC at the mailing address below. CONTACT For your banking questions, please visit: https://www.cibc.com/en/contact-us.html. Telephone Banking: 1-800-465-2422 Address: CIBC Head Office, 81 Bay Street, CIBC Square, Toronto, Ontario, Canada M5J 0E7 Website: https://www.cibc.com

About

Digital Token

This app simplifies signing into specific banking applications by generating a token value for login. It enables two-factor authentication using a soft token, which can be unlocked with device-based biometrics like TouchID or FaceID.

Highlights
  • Generate token values for login
  • Two-factor authentication
  • Scan QR codes for registration
  • Device-based login (TouchID/FaceID)
  • Soft token functionality
Read full description

Important Notice – Read Before Installing: The Scotiabank Digital Token app makes signing into specific Scotiabank apps easier than before by simply using this app to get a token value for login. By pressing the button above and installing the Digital Token app published by Scotiabank, (known as ‘the app’) you: (i) acknowledge, understand, and agree that the app may contain the functions and features described below, and (ii) consent to the installation of this app, including the below functions and features, and to any future updates or upgrades to the app which may be automatically installed (depending on your device settings). The functions and purposes of the Digital Token app are to: - Register a soft token for two-factor authentication, using the device camera to scan a QR Code - Use a soft token for two- factor authentication, which is unlocked using device-based login e.g., TouchID/FaceID We may use and disclose the information that you provide to us in accordance with your account agreement(s) and the Scotiabank Privacy Agreement (scotiabank.com/ca/en/about/contact-us/privacy/privacy-agreement.html). You can withdraw your consent to these features and future installations by deleting the app or by contacting hd.ccebs@scotiabank.com for assistance. After you delete the app, you will no longer be able to use it unless you reinstall it and provide your consent again. If you have any questions about the app, please email us at hd.ccebs@scotiabank.com so we can help. The Bank of Nova Scotia 44 King St. West Toronto, ON M5H 1H1

Screenshots

CIBC Mobile Banking4 screens
Digital Token3 screens

Verdict

The call

The clearest difference is rating: CIBC Mobile Banking at 3.8 against Digital Token's 2.0. CIBC Mobile Banking also leads on update cadence (fortnightly vs every 4 months) and ratings volume (369 vs 13). Digital Token's advantage is iOS requirement (15.6 vs 17.0). On price, review sentiment, ads and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

CIBC Mobile Banking holds the better App Store score, 3.8 against 2.0. That said, the two scores are not equally well evidenced: CIBC Mobile Banking has 369 ratings behind it against 13, so its average is the more settled of the two. Written reviews complicate that: 18% of CIBC Mobile Banking's written reviews are positive against 25% of Digital Token's, so the app with the better star average is not the one people write more warmly about.

UpkeepUpdate frequency

CIBC Mobile Banking ships an update fortnightly, Digital Token every 4 months. The most recent releases landed on September 24, 2026 and September 21, 2026 respectively.

Scorecard4 real differences · 6 level
CIBC Mobile Banking versus Digital Token: the parameters behind the verdict, then further details
ParameterCIBC Mobile BankingDigital Token
PriceFreeFree
Rating3.8 (369 ratings) — better2.0 (13 ratings)
Positive reviews18.1% of reviews25.0% of reviews — better
Number of ratings369 — better13
Update frequencyFortnightly — betterEvery 4 months
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPad, Apple Watch — betteriPhone, iPod
Requires iOS17.015.6 — better
Further details — not scored
Size173 MB14 MB
Age rating4+4+
DeveloperCIBCThe Bank of Nova Scotia

Customer experience

CIBC Mobile Banking

All ratings369 ratings
Positive68.8%
Neutral4.1%
Negative27.1%
Written reviews707 reviews
Positive18.1%
Neutral9.8%
Negative72.1%

Digital Token

All ratings13 ratings
Positive23.1%
Neutral7.7%
Negative69.2%
Written reviews28 reviews
Positive25.0%
Neutral0.0%
Negative75.0%

Bugs and requests

CIBC Mobile Banking

Reported bugs

4 issues
  • Login issues and password reset problems
  • Inability to access e-statements and credit card details
  • Inconsistent transaction tracking and balance display
  • Camera not working for mobile cheque deposits

Requested features

4 requests
  • Add dark mode option
  • Improve transaction history and details
  • Allow password manager integration
  • Provide better budgeting and financial insights

Digital Token

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

CIBC Mobile Banking

No in-app purchases

None

Digital Token

No in-app purchases

Questions

Is CIBC Mobile Banking free?
CIBC Mobile Banking is free to download, with no in-app purchases.
Is Digital Token free?
Digital Token is free to download, with no in-app purchases.
Which has better reviews, CIBC Mobile Banking or Digital Token?
CIBC Mobile Banking is rated higher. CIBC Mobile Banking averages 3.8 out of 5 from 369 ratings, while Digital Token averages 2.0 from 13 ratings.
Do CIBC Mobile Banking or Digital Token have ads?
Neither CIBC Mobile Banking nor Digital Token shows ads.
Which is updated more often, CIBC Mobile Banking or Digital Token?
CIBC Mobile Banking ships an update fortnightly, and Digital Token every 4 months. Most recently, CIBC Mobile Banking was updated on September 24, 2026 and Digital Token on September 21, 2026.

Other comparisons