DEWA vs UAE PASS
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
DEWA
This app offers an interactive digital platform with innovative services and features designed to enhance the experience for consumers, builders, suppliers, and students. It aims to create sustainable value for all users.
- Interactive digital platform
- Innovative services
- Elevated digital experience
- Sustainable value creation
- Designed for multiple user types
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DEWA Smart App provides a unique interactive platform offering an elevated digital experience, powered by integrated bundles of innovative services and features, delicately designed to exceed the expectations of consumers, builders, suppliers, and students. The App creates an added sustainable value for all stakeholders.
UAE PASS
This app transforms your mobile device into a secure digital identity. It enables seamless authentication to smart services, digital document signing and verification, and easy access to official documents.
- Mobile digital identity
- Secure authentication
- Digital document signing
- Digital document verification
- Request official documents
- Share digital documents
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UAE PASS service allows using a mobile device as a secure form of identification. UAE PASS automates and simplifies managing digital identity in mobile devices for users and can be used to: - Seamless authentication to various smart services. - Prove Who You are from your phone - Authenticate. - Digitally Sign documents. - Digitally Verify signed documents. - Request for your official documents. - Avail services through sharing the digital documents. For more information on UAE PASS, visit www.uaepass.ae
Screenshots
Verdict
The clearest difference is rating: DEWA at 4.6 against UAE PASS's 2.8. DEWA also leads on review sentiment (48% vs 9%) and ratings volume (6.1K vs 416). UAE PASS's advantage is update cadence (every 2 weeks vs every 6 weeks). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
DEWA holds the better App Store score, 4.6 against 2.8. That said, the two scores are not equally well evidenced: DEWA has 6.1K ratings behind it against 416, so its average is the more settled of the two. Written reviews point the same way: 48% of DEWA's written reviews are positive against 9% of UAE PASS's.
DEWA ships an update every 6 weeks, UAE PASS every 2 weeks. The most recent releases landed on September 22, 2026 and September 23, 2026 respectively.
| Parameter | DEWA | UAE PASS |
|---|---|---|
| Price | Free | Free |
| Rating | 4.6 (6.1K ratings) — better | 2.8 (416 ratings) |
| Positive reviews | 48.0% of reviews — better | 8.6% of reviews |
| Number of ratings | 6.1K — better | 416 |
| Update frequency | Every 6 weeks | Every 2 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, Apple TV, Apple Watch, Vision Pro — better | iPhone, iPad, iPod |
| Requires iOS | 16.0 | 15.0 — better |
| Further details — not scored | ||
| Size | 216 MB | 289 MB |
| Age rating | 4+ | 4+ |
| Developer | Dubai Electricity & Water Authority | Dubai eGovernment Department |
Customer experience
DEWA
UAE PASS
User reviews
DEWA
From 6.1K App Store ratingsWhat we love
- 👍 Convenient app
- 🚀 Quick service
- 💡 Excellent functionality
- 🔒 Secure login options
Room to improve
- 💰 Expensive electricity and water bills
- 🐛 Login and payment issues
- 🤔 Confusing user interface
- 🔍 Lack of basic features
UAE PASS
From 416 App Store ratingsWhat we love
- 💯 Great app and good service
- ♥️ Excellent
Room to improve
- 🚫 Doesn't work
- 🐛 App crashes
- ⚠️ Complicated and not user-friendly
- 🤯 Frustrating experience
- 🤖 Poor app support
Bugs and requests
DEWA
Reported bugs
4 issues- Frequent app crashes
- Unreliable login and password recovery
- Inconsistent data and consumption tracking
- Compatibility issues with international payment methods
Requested features
4 requests- Ability to update personal and payment details
- Improved payment process
- Ability to easily add multiple accounts
- Access to monthly statements
UAE PASS
Reported bugs
5 issues- Unable to scan Emirates ID
- OTP not working
- Verification issues
- App freezes or crashes
- Unable to create account
Requested features
5 requests- Improve registration process
- Add support for international phone numbers
- Fix OTP and verification issues
- Enhance facial recognition
- Provide better customer support
In-app purchases
DEWA
No in-app purchases
UAE PASS
No in-app purchases
