Comparison

PerfectServe Practitioner vs PowerChart Touch

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

PerfectServe Practitioner

This app provides secure, intelligent clinical communication for medical professionals. It enables direct messaging, protected caller ID for patient calls, and efficient call management. It helps streamline workflows and ensures timely collaboration among care teams.

Highlights
  • Secure messaging (text, photos, voice)
  • Dynamic Intelligent Routing
  • Protected caller ID for patient calls
  • Instant call sign-on/off
  • Customizable communication preferences
  • Patient assignment management
  • Point-of-care charge capture
Features
Read full description

This mobile app is for physicians, physician assistants and other credentialed medical staff or advanced practice providers that work in both inpatient and outpatient settings. Get only the communications you need. No more unnecessary interruptions. No more lost or delayed messages. Protect your caller ID. Collaborate instantly with other physicians and care team members. PerfectServe® is healthcare’s most intelligent system of clinical communications – an integrated set of solutions designed to unite physicians, nurses and other care team members across inpatient and outpatient settings and facilitate communication-driven workflows for timely care team collaboration. WITH THE PERFECTSERVE PRACTITIONER APP, YOU CAN: - Send a secure message to colleagues, including text messages, clinical photos, voice messages and group messages. - Automatically identify and connect to the colleague you need to reach at that particular moment in time with Dynamic Intelligent Routing®. - Securely call patients while protecting your caller ID privacy and overcoming caller ID block. When you call a patient, your office number — not your personal mobile number — appears as the caller ID. - Instantly sign on or off call or change who is covering call. The changes take effect immediately. - Easily change how you are reached based on your predefined communication preferences. - Change your status for those situations when you cannot be contacted directly (e.g., in surgery, clinic, etc.) with just a click. All communications will be automatically routed to the right back-up colleague. - View and manage patients assigned to your group and manage which provider is caring for each. - Easily capture charges at the point of care in just a couple of clicks to avoid lost charges and speed revenue recognition. - Access 24/7/365 personal assistance from the Support Center. PLEASE READ BEFORE DOWNLOADING: To use this app, your organization must be a PerfectServe client. If you are unsure of your organization’s status, please contact your IT department. Call 866.844.5484 to learn more about PerfectServe. SIGN-IN INSTRUCTIONS: Upon initial sign-in, please use your provided PerfectServe username and password

About

PowerChart Touch

This app enables healthcare providers to manage patient workflows on mobile devices. It offers secure access to patient charts, scheduling, order placement, and prescription management, facilitating efficient care delivery both inside and outside the facility.

Highlights
  • Review schedule and patient lists
  • Access patient charts and demographic information
  • Manage notes, allergies, problems, and histories
  • Review clinical results and radiology reports
  • Place orders and prescribe/refill medications
  • Secure remote EHR access
Features
Read full description

PowerChart Touch for iPad® and iPhone® supports fast, easy, and smart workflows. PowerChart Touch allows a provider to complete both ambulatory and inpatient workflows, including: • Review their schedule, patient list, and patient charts • Access the Physician Handoff, a standardized approach to transfer care of a patient between providers • Review patient's demographic information • Take patient's photo • Review, create, and sign notes • Review, add, and modify allergies, problems & histories • Review clinical results, radiology reports, and pathology reports • Review all orders including medication orders • Ability to place orders • Prescribe and refill medications with formulary support, electronic prescribing and printing • Clinical checking for safe prescription writing including drug-drug and drug-allergy checking • Dictate with Nuance voice recognition PowerChart Touch also provides secure access for providers needing access to the EHR outside of the facility's walls. IMPORTANT: PowerChart Touch requires your organization to have a valid license and be on release 2012.01 or higher. If you are unsure about the availability of PowerChart Touch at your organization, please contact your IT department or your Cerner representative.

Screenshots

PerfectServe Practitioner4 screens
PowerChart Touch4 screens

Verdict

The call

The clearest difference is rating: PerfectServe Practitioner at 4.6 against PowerChart Touch's 2.2. PerfectServe Practitioner also leads on ratings volume (1.8K vs 204) and review sentiment (17% vs 9%). PowerChart Touch's advantage is ads (none vs shown) and monetization model (free vs free with in-app purchases). On price, update cadence, in-app purchases and iOS requirement there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

PerfectServe Practitioner holds the better App Store score, 4.6 against 2.2. That said, the two scores are not equally well evidenced: PerfectServe Practitioner has 1.8K ratings behind it against 204, so its average is the more settled of the two. Written reviews point the same way: 17% of PerfectServe Practitioner's written reviews are positive against 9% of PowerChart Touch's.

UpkeepUpdate frequency

PerfectServe Practitioner ships an update every 4 weeks, PowerChart Touch every 6 weeks. The most recent releases landed on September 19, 2026 and September 22, 2026 respectively.

Scorecard6 real differences · 4 level
PerfectServe Practitioner versus PowerChart Touch: the parameters behind the verdict, then further details
ParameterPerfectServe PractitionerPowerChart Touch
PriceFreeFree
Rating4.6 (1.8K ratings) — better2.2 (204 ratings)
Positive reviews16.9% of reviews — better8.6% of reviews
Number of ratings1.8K — better204
Update frequencyEvery 4 weeks — betterEvery 6 weeks
AdsYesNo — better
In-app purchasesNoNo
MonetizationFree with in-app purchasesFree — better
DevicesiPhone, iPad, iPod, Apple Watch — betteriPhone, iPad
Requires iOS17.0 — better17.4
Further details — not scored
Size42 MB40 MB
Age rating4+17+
DeveloperPerfectServe, Inc.Cerner Corporation

Customer experience

PerfectServe Practitioner

All ratings1,795 ratings
Positive90.5%
Neutral4.0%
Negative5.5%
Written reviews71 reviews
Positive16.9%
Neutral7.0%
Negative76.1%

PowerChart Touch

All ratings204 ratings
Positive22.5%
Neutral10.8%
Negative66.7%
Written reviews70 reviews
Positive8.6%
Neutral11.4%
Negative80.0%

User reviews

PerfectServe Practitioner

From 1.8K App Store ratings

What we love

  • 🚀 Reliable and trustworthy
  • 🔒 Secure communication platform
  • 👍 Customizable and easy to use
  • 👍 Excellent customer support

Room to improve

  • 🐛 Frequent crashes and bugs
  • 🐛 Unreliable notifications
  • 🔊 Loud and disruptive notification sounds
  • 🤖 Poor AI-based routing and message delivery
  • 👎 Outdated and unintuitive user interface

PowerChart Touch

From 204 App Store ratings

What we love

  • 👍 Great functionality
  • 🚀 Efficient workflows
  • 👍 Ability to order
  • 👍 Increased efficiency
  • 👍 Crucial for patient success

Room to improve

  • 🐛 Crashing often
  • 🐛 Always asking to sign in
  • 🐛 Very difficult to sign in
  • 🐛 Getting worse
  • 🐛 Pain in the neck

Bugs and requests

PerfectServe Practitioner

Reported bugs

4 issues
  • Inconsistent message delivery
  • Frequent log-out issues
  • Compatibility problems with Apple Watch
  • Inaccurate on-call physician routing

Requested features

5 requests
  • Landscape mode support for iPad
  • Split-screen support for multitasking
  • Customizable notification volume and vibration
  • Improved message organization and search
  • Ability to retrieve deleted messages

PowerChart Touch

Reported bugs

167 issues
  • Crashes often
  • Always asking to sign in
  • Difficult to sign in
  • Getting worse
  • Pain in the neck
Show 162 more
  • Clunky
  • Difficult to document
  • Not even functional
  • Very poorly made
  • Requires sign in twice
  • Not letting me log in
  • Absolutely terrible
  • Crashes in the middle of notes
  • Saves nothing
  • Useless
  • Embarrassing
  • Not useful for surgeons
  • Incomplete
  • Repeatedly gives system error
  • Freezes
  • Horrible
  • Confused about Bluetooth call
  • Chews through battery
  • Frustrating in car
  • Missing micro view
  • Limited ordering ability
  • Can only cancel fluids
  • Not faster overall
  • Essentially useless
  • Only works for some specialties
  • No OB or prenatal
  • Won't bring up pdfs
  • Can't pull up lists
  • Almost good
  • Clunky
  • No better than Instanote
  • Cannot function as stand alone
  • Sign-in again and again
  • Freezes up completely
  • Cannot even re-download
  • Years behind Epic’s Haiku
  • Pretty useless for inpatient
  • Terrible app
  • Avoid if you can
  • Login/logoff five times
  • Infrequent Dragon integration
  • Zero consistency
  • Terrible product technical support
  • Frequent unexplained downtime
  • Surprise updates render unusable
  • Horrible idea
  • Cutting out crucial functionality
  • Always freezes up
  • Need to restart phone
  • Freezes many times
  • Requiring phone restart
  • Crashes all the time
  • Biggest problem Cerner’s emr has
  • Inability to understand other languages
  • Will not let me into the app
  • Drains my battery
  • Keeps crashing
  • No tracking board views
  • No micro results
  • No image viewing
  • Horrible user interface
  • Lacks basic features
  • Ordering medications missing
  • Glaring feature disparities
  • Long-standing deficiencies
  • Slow to fix issues
  • Unhelpful
  • Very stressful
  • Worse than old version
  • Adds to stress
  • Wastes time
  • Freezing nonstop
  • Constantly reinstall/restart
  • Miserable
  • Frequent shut downs
  • Microphones not working
  • Slow to upload
  • Fundamentally lousy
  • Stalls out
  • Requires delete/reload
  • Upgrade doesn’t work
  • Frozen, won’t start
  • Days longer playing with app
  • Updated now not working
  • Loop of log in/log out
  • Loss of Physician Handoff
  • Less intuitive UI
  • Requires more steps to login
  • Buggy
  • Slow
  • Almost useless
  • Poor upgrade
  • Even more disappointing than desktop
  • Not intuitive
  • Needs to cater better for Australian sites
  • No way to create patient list
  • Schedule viewing: open slots
  • Last update broke app
  • Errors with processing orders
  • Unusable
  • Missing ability to add providers
  • App does not open
  • Third rate app
  • Clicks don’t work
  • Power plans ill conceived
  • Throw your phone in agony
  • Improvement falls short
  • Poor execution
  • Archaic
  • Horrific update
  • Deleted ability to lookup schedules
  • Utterly ridiculous
  • Major stability issues
  • Lost work
  • Crashes at least once every note
  • Search removed
  • Cannot find patient
  • Won’t let me sign in
  • Disaster
  • No customer service response
  • Loss of flowsheets
  • Viewing current labs first
  • Clutter of old labs
  • Placing orders slower
  • Verification of patient physician relationship slow
  • Microbiology not available
  • Charge after discharge not accessible
  • Medication history dosing not available
  • Please fix the dictation
  • Does not support new iPhones
  • Observation Status Patients do not Show
  • New update has issues
  • Becoming more useful, still slow
  • Slow loading speeds
  • Pretty useless
  • No microbiology
  • Clunky
  • Poor UI
  • Rounding with this is limited
  • Not intuitive to place/edit orders
  • Slow migrating between patients/lists
  • Discharged patients disappear
  • Need MAR tab
  • Domon face recognition
  • No reason for re-login
  • Unable to dictate certain histories
  • Practically worthless
  • Getting worse
  • Logs out after 10 minutes
  • Lab results display useless
  • Goes back to patient homepage
  • Still on previous day
  • Clunky
  • Unnecessary haptic steps
  • Real estate taken by useless options
  • Old version preferred
  • Lost trend review for data
  • Vitals not in trend view
  • Labs not in trend view
  • Data not timely/accurately updated
  • Trending capabilities absent
  • Dictation not used anymore

Requested features

31 requests
  • Add ability to add media from photo gallery/files
  • Add medicine reconciliation capacity
  • Add ability to open radiographs and images
  • Include microbiology section
  • Show Operating Lists
Show 26 more
  • Show blood gas values
  • Add Micro view
  • Increased ordering ability (fluids, power plans)
  • Make app faster
  • Add OB or prenatal functionality
  • Bring up PDFs
  • Pull up lists from care teams
  • Add lab notifications
  • Add secure chat
  • Add PowerPlans functionality
  • Add ability to add providers in ‘Resource Selection’
  • Bring back old functionality for provider schedules
  • Ability to create patient lists
  • Show available slots on schedule
  • View other schedules
  • Support new iPhones borders and screen
  • Show Observation Status Patients
  • Add Subjective, ROS, Assessment for dictation
  • Improve slow loading speeds
  • Allow viewing discharged patients
  • Add MAR tab
  • Add thumb/face recognition for login
  • Dictate social history, family history, past medical history
  • Restore trending graphs and detailed views of vitals and labs
  • Add dark mode option
  • Advanced analytics dashboard

In-app purchases

None

PerfectServe Practitioner

No in-app purchases

None

PowerChart Touch

No in-app purchases

Questions

Is PerfectServe Practitioner free?
PerfectServe Practitioner is free to download, with no in-app purchases.
Is PowerChart Touch free?
PowerChart Touch is free to download, with no in-app purchases.
Which has better reviews, PerfectServe Practitioner or PowerChart Touch?
PerfectServe Practitioner is rated higher. PerfectServe Practitioner averages 4.6 out of 5 from 1.8K ratings, while PowerChart Touch averages 2.2 from 204 ratings.
Do PerfectServe Practitioner or PowerChart Touch have ads?
PerfectServe Practitioner shows ads; PowerChart Touch does not.
Which is updated more often, PerfectServe Practitioner or PowerChart Touch?
PerfectServe Practitioner ships an update every 4 weeks, and PowerChart Touch every 6 weeks. Most recently, PerfectServe Practitioner was updated on September 19, 2026 and PowerChart Touch on September 22, 2026.

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