Comparison

Uber vs SuperShuttle

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Uber

Easily request various types of rides, from affordable options for solo trips to larger vehicles for groups. Get upfront pricing and estimated arrival times for stress-free travel. Book rides in advance and explore eco-friendly options.

Highlights
  • Request various ride types
  • Upfront pricing and ETA
  • Book rides in advance
  • Eco-friendly ride options
  • Rent cars with delivery
  • Food and grocery delivery
  • Package delivery service
Features
Read full description

Join the millions of riders who trust Uber for their everyday travel needs. Whether you’re running an errand across town or exploring a city far from home, getting there should be easy. FIND THE RIDE YOU WANT Find the perfect ride right at your fingertips! Uber is here to make your journey stress-free and enjoyable. Pick from a wide range of products that the Uber app has to offer including: - UberX: Affordable rides, all to yourself - Electric: Eco-Friendly - UberXL: Affordable rides for groups up to 6 - Comfort: Newer cars with extra legroom - Comfort Electric: Premium zero-emission cars - Uber Pet: Affordable rides for you and your pet - Black: Luxury rides with professional drivers - Taxi: You now have the option to request a cab or a taxi on demand using Uber in select cities - 2-wheels: Find a scooter to start riding roday UPFRONT PRICING With Uber, you no longer need to worry about hidden costs or unexpected surprises. As you enter your destination in the app, you get upfront pricing and the estimated time of arrival. SAFETY TOGETHER Safety is a top priority at Uber. We have established comprehensive safety features to help ensure every rider and driver feels secure and comfortable. AFFORDABLE PRICING We’re doing all we can to make our pricing as transparent as possible. - UberX Share: UberX Share connects you to other riders headed in the same direction. - Group Rides: Share the journey with friends. - Split Fare: Don’t worry about doing the math later—split the cost evenly while you’re still on the ride. JOIN UBER ONE FOR EXCLUSIVE PERKS Benefit from $0 Delivery Fee and up to 10% off eligible delivery and pickup orders, 6% Uber Cash back on eligible rides and a $5 credit if our Latest Arrival Estimate on your order is off. Other fees & terms apply. For more details see uber.com/uberone. RESERVE RIDES IN ADVANCE Need a ride at a specific time? No problem! Uber allows you to reserve rides in advance, so you can plan your day with confidence. GO GREEN Uber is committed to building a sustainable future for our cities. With a growing fleet of electric and hybrid vehicles, you can choose eco-friendly rides to reduce your carbon footprint. RENT CARS AND HAVE THEM DELIVERED TO YOU Whether you need a car today or later, the online booking experience will help you find the right vehicle for a family vacation, a weekend getaway, airport travel, and more. You can have a rental car delivered to your door at the time and location of your choice with Valet, currently available in select cities. MORE FEATURES Delivery: Order food from your favorite restaurants through Uber Eats. Stock up on groceries, shop pharmacy, convenience and pet supplies and get them all delivered. Uber Connect: an easy, same-day, no-contact delivery solution that allows people to send items whether it’s a care package for a loved one or an item you sold online. Transit: Say goodbye to complicated time schedules, hectic transfers, and unexpected waits while reducing your trip’s emissions. Uber Charter: Book high-capacity group rides in vehicles seating 14-55 passengers, such as limo buses, luxury vans, and coach buses. 2-Wheels: Did you know you can also bike or ride a scooter with the Uber app? Uber for Business: Manage and track business travel, meal programs, and more on one dashboard. Uber Hourly: Keep a car and driver with you for hours. Uber Car Seat: Uber Car Seat provides one forward-facing car seat for a child who is at least 2 years old, 22 pounds, and 31 inches tall. Get Started Now! Download the Uber app and create an account today. Uber is available in the following cities: Boston, DC, LA, New York, San Francisco, Vegas, Orlando, Chicago and more. Check if Uber is available in your city at https://www.uber.com/cities. Stay updated on the latest news, promotions, and offers by following us on Twitter at https://twitter.com/uber and liking us on Facebook at https://www.facebook.com/uber.

About

SuperShuttle

Book airport transportation with ease, choosing from shared rides, non-stop options, black cars, or SUVs. Enjoy upfront pricing for every budget and rely on professional drivers serving over 80 airports globally. Track your ride in real-time and manage bookings directly within the app.

Highlights
  • Book shared-ride, non-stop, black car, or SUV
  • Upfront pricing for all budgets
  • Book in advance or ride now
  • In-app credit card or business account payment
  • Real-time ride tracking
  • Flight check-in integration
Features
Read full description

SuperShuttle is the best way to get to and from the airport. Easily book a shared-ride, non-stop ride, black car, or an SUV. Whether you're traveling for business, leisure, as a group, or by yourself, we offer rides for every budget with upfront pricing. Our professional, insured drivers serve over 80 airports worldwide and complete over 10 million rides per year. - Book your ride in advance or ride now - Pay for your ride in the app using a credit card or business account and save your payment details for faster booking later - Change ride details or cancel a ride at any time - Track your ride on the map in real-time as it approaches - Easily check into your ride as soon as your flight lands - Get to and from the airport on time - Access dedicated customer support whenever you have a question or need help Want to learn more about SuperShuttle? Check out http://www.supershuttle.com Note: Continued use of GPS running in the background can dramatically decrease battery life.

Screenshots

Uber4 screens
SuperShuttle4 screens

Verdict

The call

The clearest difference is update cadence: Uber at weekly against SuperShuttle's every 3 months. Uber also leads on ratings volume (17M vs 8.3K) and rating (4.9 vs 4.7). SuperShuttle's advantage is monetization model (free vs free with in-app purchases) and review sentiment (85% vs 69%). On price, ads, in-app purchases and device support there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Uber holds the better App Store score, 4.9 against 4.7. That said, the two scores are not equally well evidenced: Uber has 17M ratings behind it against 8.3K, so its average is the more settled of the two. Written reviews complicate that: 69% of Uber's written reviews are positive against 85% of SuperShuttle's, so the app with the better star average is not the one people write more warmly about.

UpkeepUpdate frequency

Uber ships an update weekly, SuperShuttle every 3 months. Both last shipped on September 24, 2026.

Scorecard7 real differences · 4 level
Uber versus SuperShuttle: the parameters behind the verdict, then further details
ParameterUberSuperShuttle
PriceFreeFree
Rating4.9 (17M ratings) — better4.7 (8.3K ratings)
Positive reviews68.8% of reviews85.5% of reviews — better
Number of ratings17M — better8.3K
Update frequencyWeekly — betterEvery 3 months
AdsNoNo
In-app purchasesNoNo
MonetizationFree with in-app purchasesFree — better
Best chart rank#1 — better—
DevicesiPhone, iPadiPhone, iPad, iPod — better
Requires iOS18.013.0 — better
Further details — not scored
Size401 MB34 MB
Age rating4+4+
DeveloperUber Technologies, Inc.Transdev North America, INC

Customer experience

Uber

All ratings16,875,151 ratings
Positive97.8%
Neutral0.9%
Negative1.4%
Written reviews18,447 reviews
Positive68.8%
Neutral3.0%
Negative28.1%

SuperShuttle

All ratings8,279 ratings
Positive92.9%
Neutral2.4%
Negative4.7%
Written reviews558 reviews
Positive85.5%
Neutral3.2%
Negative11.3%

User reviews

Uber

From 17M App Store ratings

What we love

  • 🚀 Convenient transportation
  • 🤝 Friendly drivers
  • 💰 Affordable prices
  • 🗺️ Accurate GPS navigation

Room to improve

  • 🚗 Unreliable drivers
  • 🕰️ Long wait times
  • 💰 Surge pricing issues
  • 🔍 Inaccurate location tracking
  • 🤖 Poor customer service

SuperShuttle

From 8.3K App Store ratings

What we love

  • 🚀 Easy to use
  • 👍 Convenient service
  • 🚀 Smooth booking process
  • 👍 Friendly drivers
  • 🚀 Reliable transportation

Room to improve

  • 🐛 Unreliable pickup/dropoff
  • 🐛 Inconsistent service quality
  • 🐛 Difficulty making changes/cancellations
  • 🐛 Lack of communication from company

Bugs and requests

Uber

Reported bugs

3 issues
  • App crashes and glitches
  • Payment processing problems
  • Incorrect trip details and charges

Requested features

4 requests
  • Option to choose preferred drivers
  • Improved in-app support and communication
  • Ability to provide detailed feedback on rides
  • More transparency around surge pricing

SuperShuttle

Reported bugs

3 issues
  • App issues with address recognition
  • Reservation confirmation problems
  • Tracking/location issues with drivers

Requested features

4 requests
  • Ability to request favorite drivers
  • In-app tipping option
  • More flexible booking/cancellation policies
  • Better communication with customers

In-app purchases

None

Uber

No in-app purchases

None

SuperShuttle

No in-app purchases

Questions

Is Uber free?
Uber is free to download, with no in-app purchases.
Is SuperShuttle free?
SuperShuttle is free to download, with no in-app purchases.
Which has better reviews, Uber or SuperShuttle?
Uber is rated higher. Uber averages 4.9 out of 5 from 17M ratings, while SuperShuttle averages 4.7 from 8.3K ratings.
Do Uber or SuperShuttle have ads?
Neither Uber nor SuperShuttle shows ads.
Which is updated more often, Uber or SuperShuttle?
Uber ships an update weekly, and SuperShuttle every 3 months. Most recently, Uber was updated on September 24, 2026 and SuperShuttle on September 24, 2026.

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