Comparison

311 Riverside vs DigAlert

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

311 Riverside

Submit service requests for city issues like clogged drains or graffiti. Track the status of your requests and pay utility bills directly through the app. An account is recommended for full functionality.

Highlights
  • Submit service requests
  • Track request status
  • Pay utility bills
  • View submitted requests
  • Create user account
  • Submit photos with requests
Features
Read full description

Welcome to the City of Riverside’s 311 App. This app allows you to submit service requests for common things like a clogged storm drain, code violation, removal of graffiti, park maintenance and more. You can also review submitted and closed requests and pay your Riverside Public Utilities bill right from the app. IN THE CASE OF AN EMERGENCY, PLEASE DIAL 911 AND DO NOT USE THIS APPLICATION. DO NOT USE THIS APPLICATION WHILE DRIVING. Though monitored, this app does not imply or ensure immediate response. LOG IN We recommend creating an account so you can access your past 311 submissions and check the status of pending requests. You can use the app without an account but you will not be able to access past submissions nor check the status of a submission. PHOTO TIPS If you have enabled geolocation services, location information will be sent with photos which have been taken when submitting 311 requests. If you have not enabled geolocation services, you will need to provide the address and cross street of the incident. We request that you take photos with as much of the surrounding area as possible so that our teams can easily identify the location. You may submit multiple photos. Please do not attempt to take photos while driving. This app is free from the City of Riverside but your carrier may charge standards rates for use of data.

About

DigAlert

This app provides underground utility locating services for homeowners and contractors in Southern California. It helps prevent dangerous accidents by informing users about the location of underground lines before digging. Access tools for ticket updates, expiration dates, and emergency contacts.

Highlights
  • Web update of tickets
  • View expiring tickets
  • DigAlert Express
  • Newtin ETA
  • Access Emergency / Vacuum Contacts
Features
Read full description

Underground Service Alert of Southern California (USA/SC) aka DigAlert was formed on September 13, 1976 in response to a deadly accident that had taken place in Culver City three months earlier. A petroleum pipeline was accidentally breached by a construction crew working on Venice Blvd and the resulting explosion took the lives of nine people. Additionally, an entire city block was burned to the ground and millions of dollars in damages were caused by this incident. The spark that ignited this deadly inferno quickly became the impetus behind a movement to prevent these tragic accidents. USA/SC is the result of that effort and has been serving this part of California ever since. Keep yourself up to date with our latest advancements in technologies by downloading the DigAlert app with tons of useful tools for homeowners and contractors such as: - Web Update of tickets - View expiring tickets - DigAlert Express - Newtin ETA - Access Emergency / Vacuum Contacts Remember, find out FIRST, contact 811 before you dig. It's the law.

Screenshots

311 Riverside4 screens
DigAlert3 screens

Verdict

The call

The clearest difference is rating: 311 Riverside at 4.5 against DigAlert's 4.0. 311 Riverside also leads on ratings volume (2.7K vs 88) and iOS requirement (10.0 vs 17.6). DigAlert's advantage is review sentiment (68% vs 43%). On price, update cadence, ads and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

311 Riverside holds the better App Store score, 4.5 against 4.0. That said, the two scores are not equally well evidenced: 311 Riverside has 2.7K ratings behind it against 88, so its average is the more settled of the two. Written reviews complicate that: 43% of 311 Riverside's written reviews are positive against 68% of DigAlert's, so the app with the better star average is not the one people write more warmly about.

UpkeepUpdate frequency

311 Riverside ships an update every 2 months, DigAlert every 6 weeks. The most recent releases landed on October 12, 2026 and October 7, 2026 respectively.

Scorecard4 real differences · 6 level
311 Riverside versus DigAlert: the parameters behind the verdict, then further details
Parameter311 RiversideDigAlert
PriceFreeFree
Rating4.5 (2.7K ratings) — better4.0 (88 ratings)
Positive reviews43.0% of reviews68.4% of reviews — better
Number of ratings2.7K — better88
Update frequencyEvery 2 monthsEvery 6 weeks — better
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPodiPhone, iPad, Apple Watch — better
Requires iOS10.0 — better17.6
Further details — not scored
Size88 MB53 MB
Age rating4+4+
DeveloperCity of RiversideDigAlert

Customer experience

311 Riverside

All ratings2,673 ratings
Positive86.6%
Neutral5.1%
Negative8.3%
Written reviews100 reviews
Positive43.0%
Neutral11.0%
Negative46.0%

DigAlert

All ratings88 ratings
Positive76.1%
Neutral3.4%
Negative20.5%
Written reviews19 reviews
Positive68.4%
Neutral5.3%
Negative26.3%

Bugs and requests

311 Riverside

Reported bugs

5 issues
  • App crashes when trying to take or upload photos
  • Login issues, requiring repeated logins
  • Address verification problems, even for valid addresses
  • Inability to submit requests due to various errors
  • Text fields not displaying properly

Requested features

5 requests
  • Ability to edit or add notes to open requests
  • Automatic login or Face ID support
  • Confirmation screen after submitting requests
  • Better address recognition and location services
  • Improved communication on request status and resolution

DigAlert

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

311 Riverside

No in-app purchases

None

DigAlert

No in-app purchases

Questions

Is 311 Riverside free?
311 Riverside is free to download, with no in-app purchases.
Is DigAlert free?
DigAlert is free to download, with no in-app purchases.
Which has better reviews, 311 Riverside or DigAlert?
311 Riverside is rated higher. 311 Riverside averages 4.5 out of 5 from 2.7K ratings, while DigAlert averages 4.0 from 88 ratings.
Do 311 Riverside or DigAlert have ads?
Neither 311 Riverside nor DigAlert shows ads.
Which is updated more often, 311 Riverside or DigAlert?
311 Riverside ships an update every 2 months, and DigAlert every 6 weeks. Most recently, 311 Riverside was updated on October 12, 2026 and DigAlert on October 7, 2026.

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