Comparison

311 Riverside vs MySCE

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

311 Riverside

Submit service requests for city issues like clogged drains or graffiti. Track the status of your requests and pay utility bills directly through the app. An account is recommended for full functionality.

Highlights
  • Submit service requests
  • Track request status
  • Pay utility bills
  • View submitted requests
  • Create user account
  • Submit photos with requests
Features
Read full description

Welcome to the City of Riverside’s 311 App. This app allows you to submit service requests for common things like a clogged storm drain, code violation, removal of graffiti, park maintenance and more. You can also review submitted and closed requests and pay your Riverside Public Utilities bill right from the app. IN THE CASE OF AN EMERGENCY, PLEASE DIAL 911 AND DO NOT USE THIS APPLICATION. DO NOT USE THIS APPLICATION WHILE DRIVING. Though monitored, this app does not imply or ensure immediate response. LOG IN We recommend creating an account so you can access your past 311 submissions and check the status of pending requests. You can use the app without an account but you will not be able to access past submissions nor check the status of a submission. PHOTO TIPS If you have enabled geolocation services, location information will be sent with photos which have been taken when submitting 311 requests. If you have not enabled geolocation services, you will need to provide the address and cross street of the incident. We request that you take photos with as much of the surrounding area as possible so that our teams can easily identify the location. You may submit multiple photos. Please do not attempt to take photos while driving. This app is free from the City of Riverside but your carrier may charge standards rates for use of data.

About

MySCE

Manage your electricity service with ease. View bills, track energy usage, report outages, and make payments. The app offers a simplified design for quick access to account information and payment arrangements.

Highlights
  • View and pay bills
  • Track energy usage
  • Report power outages
  • Check outage status
  • Create payment arrangements
  • Fingerprint/Face login
  • Set usage alerts
Features
Read full description

Experience the convenience of managing your power with just a tap of our app. The MySCE app makes it easy to manage your SCE residential and business accounts - view your projected next bill amount and energy usage, download and pay your bill, make a payment arrangement, report an outage, check outage status by address, and more. Note: This app supports SCE residential and business customers with up to 10 service addresses. A new, simplified design makes it even easier to use app features: BILLING AND PAYMENT - View your current bill and make a payment - Access a link to pay with a credit card or digital payments - Add a payment method or manage your saved payment methods - View, download, or print a PDF bill - Create and view a payment arrangement ENERGY USE INFORMATION - View your projected monthly bill amount and usage - Track your current, daily, time of use (TOU), and past energy use - View your historical energy cost and usage - Create monthly usage limit or bill amount targets and receive alerts OUTAGE INFORMATION - Report a power outage for your home, business, or streetlight - Search for an outage and check the restoration progress - View public safety power outages and SCE customer resources ACCOUNT MANAGEMENT - Fingerprint and Face login to access information quickly - Register for account access - Update your account profile – email address and phone number

Screenshots

311 Riverside4 screens
MySCE4 screens

Verdict

The call

The clearest difference is rating: 311 Riverside at 4.5 against MySCE's 1.9. 311 Riverside also leads on review sentiment (43% vs 14%) and iOS requirement (10.0 vs 16.0). MySCE's advantage is update cadence (monthly vs every 2 months). On price, ratings volume, ads and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

311 Riverside holds the better App Store score, 4.5 against 1.9. Both are backed by a comparable volume of ratings — 2.7K and 1.3K respectively. Written reviews point the same way: 43% of 311 Riverside's written reviews are positive against 14% of MySCE's.

UpkeepUpdate frequency

311 Riverside ships an update every 2 months, MySCE monthly. The most recent releases landed on September 23, 2026 and September 24, 2026 respectively.

Scorecard4 real differences · 6 level
311 Riverside versus MySCE: the parameters behind the verdict, then further details
Parameter311 RiversideMySCE
PriceFreeFree
Rating4.5 (2.7K ratings) — better1.9 (1.3K ratings)
Positive reviews43.4% of reviews — better13.7% of reviews
Number of ratings2.7K — better1.3K
Update frequencyEvery 2 monthsMonthly — better
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPod — betteriPhone
Requires iOS10.0 — better16.0
Further details — not scored
Size88 MB172 MB
Age rating4+4+
DeveloperCity of RiversideSouthern California Edison

Customer experience

311 Riverside

All ratings2,673 ratings
Positive86.6%
Neutral5.1%
Negative8.3%
Written reviews99 reviews
Positive43.4%
Neutral11.1%
Negative45.5%

MySCE

All ratings1,347 ratings
Positive21.0%
Neutral3.7%
Negative75.3%
Written reviews190 reviews
Positive13.7%
Neutral4.7%
Negative81.6%

User reviews

311 Riverside

From 2.7K App Store ratings

What we love

  • 🚀 Quick response
  • 👍 Easy to use
  • 💡 Convenient way to report issues
  • 🚀 Prompt completion of requests

Room to improve

  • 🐛 Crashes frequently
  • 🐛 Login issues
  • 🐛 Photo/image upload problems
  • 🐛 Unreliable app functionality
  • 🐛 Buggy and glitchy

MySCE

From 1.3K App Store ratings

What we love

  • 👍 Useful app
  • 🚀 Great improvements
  • 🚀 Easy and intuitive
  • 👍 Works great

Room to improve

  • 🐛 Crashes frequently
  • 🐛 Doesn't work at all
  • 🐛 Useless app
  • 🐛 Terrible app
  • 🐛 Constantly having issues

Bugs and requests

311 Riverside

Reported bugs

5 issues
  • App crashes when trying to take or upload photos
  • Login issues, requiring repeated logins
  • Address verification problems, even for valid addresses
  • Inability to submit requests due to various errors
  • Text fields not displaying properly

Requested features

5 requests
  • Ability to edit or add notes to open requests
  • Automatic login or Face ID support
  • Confirmation screen after submitting requests
  • Better address recognition and location services
  • Improved communication on request status and resolution

MySCE

Reported bugs

5 issues
  • Login screen freezes
  • Incompatible with latest iOS
  • App crashes after update
  • App won't open or load profile
  • Biometrics no longer work

Requested features

4 requests
  • Bring back daily/hourly usage tracking
  • Add ability to see projected bill amount
  • Implement Face ID login
  • Provide hourly usage data

In-app purchases

None

311 Riverside

No in-app purchases

None

MySCE

No in-app purchases

Questions

Is 311 Riverside free?
311 Riverside is free to download, with no in-app purchases.
Is MySCE free?
MySCE is free to download, with no in-app purchases.
Which has better reviews, 311 Riverside or MySCE?
311 Riverside is rated higher. 311 Riverside averages 4.5 out of 5 from 2.7K ratings, while MySCE averages 1.9 from 1.3K ratings.
Do 311 Riverside or MySCE have ads?
Neither 311 Riverside nor MySCE shows ads.
Which is updated more often, 311 Riverside or MySCE?
311 Riverside ships an update every 2 months, and MySCE monthly. Most recently, 311 Riverside was updated on September 23, 2026 and MySCE on September 24, 2026.

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