311 Riverside vs MySCE
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
311 Riverside
Submit service requests for city issues like clogged drains or graffiti. Track the status of your requests and pay utility bills directly through the app. An account is recommended for full functionality.
- Submit service requests
- Track request status
- Pay utility bills
- View submitted requests
- Create user account
- Submit photos with requests
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Welcome to the City of Riverside’s 311 App. This app allows you to submit service requests for common things like a clogged storm drain, code violation, removal of graffiti, park maintenance and more. You can also review submitted and closed requests and pay your Riverside Public Utilities bill right from the app. IN THE CASE OF AN EMERGENCY, PLEASE DIAL 911 AND DO NOT USE THIS APPLICATION. DO NOT USE THIS APPLICATION WHILE DRIVING. Though monitored, this app does not imply or ensure immediate response. LOG IN We recommend creating an account so you can access your past 311 submissions and check the status of pending requests. You can use the app without an account but you will not be able to access past submissions nor check the status of a submission. PHOTO TIPS If you have enabled geolocation services, location information will be sent with photos which have been taken when submitting 311 requests. If you have not enabled geolocation services, you will need to provide the address and cross street of the incident. We request that you take photos with as much of the surrounding area as possible so that our teams can easily identify the location. You may submit multiple photos. Please do not attempt to take photos while driving. This app is free from the City of Riverside but your carrier may charge standards rates for use of data.
MySCE
Manage your electricity service with ease. View bills, track energy usage, report outages, and make payments. The app offers a simplified design for quick access to account information and payment arrangements.
- View and pay bills
- Track energy usage
- Report power outages
- Check outage status
- Create payment arrangements
- Fingerprint/Face login
- Set usage alerts
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Experience the convenience of managing your power with just a tap of our app. The MySCE app makes it easy to manage your SCE residential and business accounts - view your projected next bill amount and energy usage, download and pay your bill, make a payment arrangement, report an outage, check outage status by address, and more. Note: This app supports SCE residential and business customers with up to 10 service addresses. A new, simplified design makes it even easier to use app features: BILLING AND PAYMENT - View your current bill and make a payment - Access a link to pay with a credit card or digital payments - Add a payment method or manage your saved payment methods - View, download, or print a PDF bill - Create and view a payment arrangement ENERGY USE INFORMATION - View your projected monthly bill amount and usage - Track your current, daily, time of use (TOU), and past energy use - View your historical energy cost and usage - Create monthly usage limit or bill amount targets and receive alerts OUTAGE INFORMATION - Report a power outage for your home, business, or streetlight - Search for an outage and check the restoration progress - View public safety power outages and SCE customer resources ACCOUNT MANAGEMENT - Fingerprint and Face login to access information quickly - Register for account access - Update your account profile – email address and phone number
Screenshots
Verdict
The clearest difference is rating: 311 Riverside at 4.5 against MySCE's 1.9. 311 Riverside also leads on review sentiment (43% vs 14%) and iOS requirement (10.0 vs 16.0). MySCE's advantage is update cadence (monthly vs every 2 months). On price, ratings volume, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
311 Riverside holds the better App Store score, 4.5 against 1.9. Both are backed by a comparable volume of ratings — 2.7K and 1.3K respectively. Written reviews point the same way: 43% of 311 Riverside's written reviews are positive against 14% of MySCE's.
311 Riverside ships an update every 2 months, MySCE monthly. The most recent releases landed on September 23, 2026 and September 24, 2026 respectively.
| Parameter | 311 Riverside | MySCE |
|---|---|---|
| Price | Free | Free |
| Rating | 4.5 (2.7K ratings) — better | 1.9 (1.3K ratings) |
| Positive reviews | 43.4% of reviews — better | 13.7% of reviews |
| Number of ratings | 2.7K — better | 1.3K |
| Update frequency | Every 2 months | Monthly — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPod — better | iPhone |
| Requires iOS | 10.0 — better | 16.0 |
| Further details — not scored | ||
| Size | 88 MB | 172 MB |
| Age rating | 4+ | 4+ |
| Developer | City of Riverside | Southern California Edison |
Customer experience
311 Riverside
MySCE
User reviews
311 Riverside
From 2.7K App Store ratingsWhat we love
- 🚀 Quick response
- 👍 Easy to use
- 💡 Convenient way to report issues
- 🚀 Prompt completion of requests
Room to improve
- 🐛 Crashes frequently
- 🐛 Login issues
- 🐛 Photo/image upload problems
- 🐛 Unreliable app functionality
- 🐛 Buggy and glitchy
MySCE
From 1.3K App Store ratingsWhat we love
- 👍 Useful app
- 🚀 Great improvements
- 🚀 Easy and intuitive
- 👍 Works great
Room to improve
- 🐛 Crashes frequently
- 🐛 Doesn't work at all
- 🐛 Useless app
- 🐛 Terrible app
- 🐛 Constantly having issues
Bugs and requests
311 Riverside
Reported bugs
5 issues- App crashes when trying to take or upload photos
- Login issues, requiring repeated logins
- Address verification problems, even for valid addresses
- Inability to submit requests due to various errors
- Text fields not displaying properly
Requested features
5 requests- Ability to edit or add notes to open requests
- Automatic login or Face ID support
- Confirmation screen after submitting requests
- Better address recognition and location services
- Improved communication on request status and resolution
MySCE
Reported bugs
5 issues- Login screen freezes
- Incompatible with latest iOS
- App crashes after update
- App won't open or load profile
- Biometrics no longer work
Requested features
4 requests- Bring back daily/hourly usage tracking
- Add ability to see projected bill amount
- Implement Face ID login
- Provide hourly usage data
In-app purchases
311 Riverside
No in-app purchases
MySCE
No in-app purchases









