Comparison

311 Riverside vs mySantaAna

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

311 Riverside

Submit service requests for city issues like clogged drains or graffiti. Track the status of your requests and pay utility bills directly through the app. An account is recommended for full functionality.

Highlights
  • Submit service requests
  • Track request status
  • Pay utility bills
  • View submitted requests
  • Create user account
  • Submit photos with requests
Features
Read full description

Welcome to the City of Riverside’s 311 App. This app allows you to submit service requests for common things like a clogged storm drain, code violation, removal of graffiti, park maintenance and more. You can also review submitted and closed requests and pay your Riverside Public Utilities bill right from the app. IN THE CASE OF AN EMERGENCY, PLEASE DIAL 911 AND DO NOT USE THIS APPLICATION. DO NOT USE THIS APPLICATION WHILE DRIVING. Though monitored, this app does not imply or ensure immediate response. LOG IN We recommend creating an account so you can access your past 311 submissions and check the status of pending requests. You can use the app without an account but you will not be able to access past submissions nor check the status of a submission. PHOTO TIPS If you have enabled geolocation services, location information will be sent with photos which have been taken when submitting 311 requests. If you have not enabled geolocation services, you will need to provide the address and cross street of the incident. We request that you take photos with as much of the surrounding area as possible so that our teams can easily identify the location. You may submit multiple photos. Please do not attempt to take photos while driving. This app is free from the City of Riverside but your carrier may charge standards rates for use of data.

About

mySantaAna

This app helps residents, businesses, and visitors stay informed about Santa Ana, California. Discover local attractions, find parks and libraries, explore events, and receive news and alerts. It also allows users to report maintenance issues directly to the city.

Highlights
  • Discover city attractions
  • Search parks and facilities
  • Locate libraries
  • Explore upcoming events
  • Receive news and alerts
  • Report maintenance issues
Features
Read full description

mySantaAna app is designed to help residents, businesses, and visitors stay up-to-date with everything that SantaAna, California has to offer. Our new and improved app is user-friendly and packed with features that make navigating the city a breeze. Discover the city's hidden gems, search for your favorite parks and facilities, locate the nearest library, explore upcoming events, and stay informed with the latest news and alerts. mySantaAna is the one-stop-shop for all your city-related needs. In addition to these features, mySantaAna also allows you to report maintenance and service issues. Simply take a photo of the issue, fill out a quick form, and hit submit. Our app will automatically route your request to the appropriate department for resolution. Our ultimate goal is to maintain SantaAna as a clean and safe community, and we believe that our app is an important tool to help us achieve this goal. Created by SantaAna, California, mySantaAna is designed with you in mind, making it the perfect app for both residents and visitors alike. Don't miss out on the opportunity to experience all that SantaAna has to offer. Download mySantaAna today and start exploring!

Screenshots

311 Riverside4 screens
mySantaAna4 screens

Verdict

The call

The clearest difference is rating: 311 Riverside at 4.5 against mySantaAna's 3.5. 311 Riverside also leads on ratings volume (3.1K vs 36) and review sentiment (44% vs 31%). On price, update cadence, ads and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

311 Riverside holds the better App Store score, 4.5 against 3.5. That said, the two scores are not equally well evidenced: 311 Riverside has 3.1K ratings behind it against 36, so its average is the more settled of the two. Written reviews point the same way: 44% of 311 Riverside's written reviews are positive against 31% of mySantaAna's.

UpkeepUpdate frequency

311 Riverside ships an update every 2 months, mySantaAna every 6 weeks. The most recent releases landed on November 6, 2026 and November 1, 2026 respectively.

Scorecard3 real differences · 7 level
311 Riverside versus mySantaAna: the parameters behind the verdict, then further details
Parameter311 RiversidemySantaAna
PriceFreeFree
Rating4.5 (3.1K ratings) — better3.5 (36 ratings)
Positive reviews44.0% of reviews — better30.8% of reviews
Number of ratings3.1K — better36
Update frequencyEvery 2 monthsEvery 6 weeks — better
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPodiPhone, iPad, iPod — better
Requires iOS15.0 — better15.5
Further details — not scored
Size78 MB57 MB
Age rating4+4+
DeveloperCity Of RiversideRattle Tech

Customer experience

311 Riverside

All ratings3,053 ratings
Positive86.5%
Neutral4.9%
Negative8.5%
Written reviews100 reviews
Positive44.0%
Neutral11.0%
Negative45.0%

mySantaAna

All ratings36 ratings
Positive55.6%
Neutral8.3%
Negative36.1%
Written reviews26 reviews
Positive30.8%
Neutral19.2%
Negative50.0%

Bugs and requests

311 Riverside

Reported bugs

5 issues
  • App crashes when trying to take or upload photos
  • Login issues, requiring repeated logins
  • Address verification problems, even for valid addresses
  • Inability to submit requests due to various errors
  • Text fields not displaying properly

Requested features

5 requests
  • Ability to edit or add notes to open requests
  • Automatic login or Face ID support
  • Confirmation screen after submitting requests
  • Better address recognition and location services
  • Improved communication on request status and resolution

mySantaAna

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

311 Riverside

No in-app purchases

None

mySantaAna

No in-app purchases

Questions

Is 311 Riverside free?
311 Riverside is free to download, with no in-app purchases.
Is mySantaAna free?
mySantaAna is free to download, with no in-app purchases.
Which has better reviews, 311 Riverside or mySantaAna?
311 Riverside is rated higher. 311 Riverside averages 4.5 out of 5 from 3.1K ratings, while mySantaAna averages 3.5 from 36 ratings.
Do 311 Riverside or mySantaAna have ads?
Neither 311 Riverside nor mySantaAna shows ads.
Which is updated more often, 311 Riverside or mySantaAna?
311 Riverside ships an update every 2 months, and mySantaAna every 6 weeks. Most recently, 311 Riverside was updated on November 6, 2026 and mySantaAna on November 1, 2026.

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