311 Riverside vs MoVal 24/7
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
311 Riverside
Submit service requests for city issues like clogged drains or graffiti. Track the status of your requests and pay utility bills directly through the app. An account is recommended for full functionality.
- Submit service requests
- Track request status
- Pay utility bills
- View submitted requests
- Create user account
- Submit photos with requests
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Welcome to the City of Riverside’s 311 App. This app allows you to submit service requests for common things like a clogged storm drain, code violation, removal of graffiti, park maintenance and more. You can also review submitted and closed requests and pay your Riverside Public Utilities bill right from the app. IN THE CASE OF AN EMERGENCY, PLEASE DIAL 911 AND DO NOT USE THIS APPLICATION. DO NOT USE THIS APPLICATION WHILE DRIVING. Though monitored, this app does not imply or ensure immediate response. LOG IN We recommend creating an account so you can access your past 311 submissions and check the status of pending requests. You can use the app without an account but you will not be able to access past submissions nor check the status of a submission. PHOTO TIPS If you have enabled geolocation services, location information will be sent with photos which have been taken when submitting 311 requests. If you have not enabled geolocation services, you will need to provide the address and cross street of the incident. We request that you take photos with as much of the surrounding area as possible so that our teams can easily identify the location. You may submit multiple photos. Please do not attempt to take photos while driving. This app is free from the City of Riverside but your carrier may charge standards rates for use of data.
MoVal 24/7
This app allows community members to report maintenance issues, request information, and track the status of their submissions. It facilitates collaboration between residents and the city to improve neighborhood safety and aesthetics.
- Report maintenance concerns
- Request city information
- Track request status
- Community-city collaboration
- Neighborhood safety improvement
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MoVal 24/7 empowers the community to work hand-in-hand with the City to keep neighborhoods safe, clean, and beautiful. Whether it’s reporting maintenance concerns, requesting information, or checking the status of your requests, MoVal 24/7 makes it simple and transparent.
Screenshots
Verdict
The clearest difference is ratings volume: 311 Riverside at 3.1K against MoVal 24/7's 6. On price, rating, review sentiment and update cadence there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
311 Riverside holds the better App Store score, 4.5 against 4.3. That said, the two scores are not equally well evidenced: 311 Riverside has 3.1K ratings behind it against 6, so its average is the more settled of the two. Written reviews complicate that: 44% of 311 Riverside's written reviews are positive against 50% of MoVal 24/7's, so the app with the better star average is not the one people write more warmly about.
Both ship on a similar rhythm, roughly every 2 months. Both last shipped on October 24, 2026.
| Parameter | 311 Riverside | MoVal 24/7 |
|---|---|---|
| Price | Free | Free |
| Rating | 4.5 (3.1K ratings) — better | 4.3 (6 ratings) |
| Positive reviews | 44.0% of reviews | 50.0% of reviews — better |
| Number of ratings | 3.1K — better | 6 |
| Update frequency | Every 2 months | Every 2 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPod | iPhone, iPad, iPod — better |
| Requires iOS | 15.0 | 15.0 |
| Further details — not scored | ||
| Size | 78 MB | 125 MB |
| Age rating | 4+ | 4+ |
| Developer | City Of Riverside | GOGov, Inc. |
Customer experience
311 Riverside
MoVal 24/7
Bugs and requests
311 Riverside
Reported bugs
5 issues- App crashes when trying to take or upload photos
- Login issues, requiring repeated logins
- Address verification problems, even for valid addresses
- Inability to submit requests due to various errors
- Text fields not displaying properly
Requested features
5 requests- Ability to edit or add notes to open requests
- Automatic login or Face ID support
- Confirmation screen after submitting requests
- Better address recognition and location services
- Improved communication on request status and resolution
MoVal 24/7
Not enough reviews yet to summarise bugs or requests.
In-app purchases
311 Riverside
No in-app purchases
MoVal 24/7
No in-app purchases
