Comparison

MyChart vs Teladoc Health

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

MyChart

Access your health records, communicate with your doctor, schedule appointments, and view bills. This app securely connects you to your healthcare provider's information, allowing you to manage your well-being and family's care conveniently from your mobile device.

Highlights
  • Communicate with care team
  • Review health information
  • Schedule and manage appointments
  • View and pay medical bills
  • Share medical records
  • Connect multiple healthcare accounts
Features
Read full description

MyChart puts your health information in the palm of your hand and helps you conveniently manage care for yourself and your family members. With MyChart you can: • Communicate with your care team. • Review test results, medications, immunization history, and other health information. • Connect your account to Apple Health to pull health-related data from your personal devices right into MyChart. • View your After Visit Summary® for past visits and hospital stays, along with any clinical notes your provider has recorded and shared with you. • Schedule and manage appointments, including in-person visits and video visits. • Get price estimates for the cost of care. • View and pay your medical bills. • Securely share your medical record from anywhere with anyone who has Internet access. • Connect your accounts from other healthcare organizations so you can see all your health information in one place, even if you've been seen at multiple healthcare organizations. • Receive push notifications when new information is available in MyChart. You can check whether push notifications are enabled under the Account Settings within the app. Select features are also available on Apple Watch. Note that what you can see and do within the MyChart app depends on which features your healthcare organization has enabled and whether they’re using the latest version of Epic software. If you have questions about what’s available, contact your healthcare organization. To access MyChart, you must create an account with your healthcare organization. To sign up for an account, download the app and search for your healthcare organization or go to your healthcare organization’s MyChart website. After you’ve signed up, turn on Face ID, Touch ID, or a four-digit passcode to quickly log in without needing to use your MyChart username and password each time. Then, make sure you have push notifications enabled to receive updates on your device when new information is available in MyChart. For more information about MyChart’s features or to find a healthcare organization that offers MyChart, visit www.mychart.org. Have feedback about the app? Email us at mychartsupport@epic.com.

About

Teladoc Health

Access comprehensive healthcare services virtually, including 24/7 urgent care, primary care, mental health support, and condition management programs. Connect with doctors, therapists, and dietitians for personalized care plans and health insights.

Highlights
  • 24/7 on-demand urgent care
  • Virtual primary care physicians
  • Mental health therapy and psychiatry
  • Condition management programs
  • Nutrition counseling
  • Dermatology services
  • Integration with Apple Health
Features
Currently charting
Read full description

Teladoc Health is the leader in virtual care. Our doctors diagnose, treat and prescribe when needed. You can also use our app to help manage weight, diabetes, blood pressure and your overall health. Our services include: 24/7 CARE -On-demand visits with board-certified doctors and nurse practitioners -Help with time-sensitive concerns like cold and flu -Prescriptions and limited refills PRIMARY CARE -Care provider who gets to know you over time -Annual checkups and ongoing care -Prescriptions, lab tests and referrals CONDITION MANAGEMENT -Help managing weight, blood sugar and blood pressure -Connected scale, blood glucose meter or blood pressure monitor -Tips and tools to help manage your health, including AI-powered food tracking -Unlimited 1:1 health coaching -GLP-1 support for those who qualify MENTAL HEALTH -Therapists, psychiatrists and coaches -Personalized digital program -Help with stress, anxiety, depression, relationships and more DERMATOLOGY -Photo review of skin concerns -Treatment plan delivered by message within 24 hours -Prescriptions and limited refills NUTRITION -Registered dietitians -Help with your conditions and goals -Personalized meal plans, grocery guides and more SEXUAL HEALTH -Confidential lab testing for STDs through STDcheck.com -Results in under three days SECOND OPINIONS -Expert opinions on diagnoses and care -Help choosing a treatment -Many available specialties *** Care at Teladoc Health is: COVERED BY MOST MAJOR HEALTH INSURERS More than 1 in 4 Americans have Teladoc Health coverage through their employer or health insurance. When you create an account, we’ll help you check if you’re covered. But coverage isn’t required. Many services are available without it. PERSONALIZED Our care providers get to know you and tend to every part of your well-being. We also offer digital tools and programs designed around your needs. You can even connect Apple Health to sync your data and get health insights. CONVENIENT We can address most common health needs anytime, anywhere. With some programs, you’ll get a blood pressure monitor, scale or blood glucose meter sent to your home. We also offer in-home lab services and prescription delivery in some locations. If you need in-person care, we can refer you to in-network providers. HIGH-QUALITY Teladoc Health has been caring for people virtually for more than 20 years. More than 50 million visits later, we’re the leader in virtual care. Newsweek has recognized us as one of the most trustworthy companies in America. USA Today has called us one of America’s most trusted brands. PRIVATE AND SECURE Teladoc Health takes your privacy seriously. Your health information is protected by federal and state laws, including HIPAA. View our privacy policies for more information on how Teladoc Health uses your personal information: https://www.teladochealth.com/legal/privacy-policy.

Screenshots

MyChart4 screens
Teladoc Health4 screens

Verdict

The call

The clearest difference is monetization model: MyChart at free against Teladoc Health's free with in-app purchases. MyChart also leads on review sentiment (62% vs 43%) and chart position (#1 vs #29). Teladoc Health's advantage is rating (4.8 vs 4.6) and iOS requirement (15.0 vs 18.0). On price, ratings volume, update cadence and ads there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Teladoc Health holds the better App Store score, 4.8 against 4.6. Both are backed by a comparable volume of ratings — 716K and 732K respectively. Written reviews complicate that: 62% of MyChart's written reviews are positive against 43% of Teladoc Health's, so the app with the better star average is not the one people write more warmly about.

UpkeepUpdate frequency

MyChart ships an update monthly, Teladoc Health every 3 weeks. Both last shipped on September 25, 2026.

Scorecard5 real differences · 6 level
MyChart versus Teladoc Health: the parameters behind the verdict, then further details
ParameterMyChartTeladoc Health
PriceFreeFree
Rating4.6 (716K ratings)4.8 (732K ratings) — better
Positive reviews61.5% of reviews — better43.3% of reviews
Number of ratings716K732K — better
Update frequencyMonthlyEvery 3 weeks — better
AdsNoNo
In-app purchasesNoNo
MonetizationFree — betterFree with in-app purchases
Best chart rank#1 — better#29
DevicesiPhone, iPad, Apple WatchiPhone, iPad, iPod
Requires iOS18.015.0 — better
Further details — not scored
Size125 MB382 MB
Age rating17+12+
DeveloperEpicTeladoc

Customer experience

MyChart

All ratings715,554 ratings
Positive89.4%
Neutral3.2%
Negative7.4%
Written reviews8,735 reviews
Positive61.5%
Neutral9.9%
Negative28.6%

Teladoc Health

All ratings732,480 ratings
Positive95.2%
Neutral1.5%
Negative3.2%
Written reviews1,383 reviews
Positive43.3%
Neutral4.5%
Negative52.2%

User reviews

MyChart

From 716K App Store ratings

What we love

  • 💻 Convenient access to medical information
  • 🔍 Ability to view test results and appointment details
  • 💬 Easy communication with healthcare providers
  • 📅 Helpful for scheduling and managing appointments
  • 🔒 Secure platform for sensitive medical data

Room to improve

  • 🤖 Impersonal communication compared to phone calls
  • 🕰️ Delayed responses from healthcare providers
  • 🔍 Difficulty finding or accessing certain information
  • 🤔 Confusing or unintuitive user interface
  • 🔄 Recurring notifications/reminders that cannot be disabled

Teladoc Health

From 732K App Store ratings

What we love

  • 🚀 Fast and efficient service
  • 💰 Affordable and covered by insurance
  • 👍 Convenient and easy to use
  • 🤖 Helpful and professional doctors
  • 🏥 Useful for common medical issues

Room to improve

  • 🐛 Glitchy and buggy app
  • 📞 Long wait times and poor customer service
  • 🚫 Inability to prescribe certain medications
  • 🔍 Difficulty finding and scheduling with providers
  • 💳 Unexpected charges and billing issues

Bugs and requests

MyChart

Reported bugs

5 issues
  • Login issues and difficulties accessing the app
  • Inconsistent display of information across different sections
  • Inaccurate or outdated medical data shown in the app
  • Unexpected crashes or freezes when using certain features
  • Inability to complete certain tasks or actions within the app

Requested features

6 requests
  • Add ability to update personal/contact information directly in the app
  • Improve notification system to better alert users of new messages or updates
  • Provide more customization options for the app interface and settings
  • Integrate with other health/fitness apps to sync data automatically
  • Allow users to add their own notes and annotations to medical records
Show 1 more
  • Streamline the process for switching between multiple healthcare providers

Teladoc Health

Reported bugs

4 issues
  • Frequent app crashes and freezes
  • Issues with logging in and accessing accounts
  • Unreliable video/audio quality during calls
  • Inconsistent and confusing appointment scheduling

Requested features

4 requests
  • Improved syncing with Apple Health
  • Better communication and follow-up from providers
  • Ability to choose and rate specific providers
  • More transparency around services and limitations

In-app purchases

None

MyChart

No in-app purchases

None

Teladoc Health

No in-app purchases

Questions

Is MyChart free?
MyChart is free to download, with no in-app purchases.
Is Teladoc Health free?
Teladoc Health is free to download, with no in-app purchases.
Which has better reviews, MyChart or Teladoc Health?
Teladoc Health is rated higher. MyChart averages 4.6 out of 5 from 716K ratings, while Teladoc Health averages 4.8 from 732K ratings.
Do MyChart or Teladoc Health have ads?
Neither MyChart nor Teladoc Health shows ads.
Which is updated more often, MyChart or Teladoc Health?
MyChart ships an update monthly, and Teladoc Health every 3 weeks. Most recently, MyChart was updated on September 25, 2026 and Teladoc Health on September 25, 2026.
Which is more popular, MyChart or Teladoc Health?
MyChart currently peaks at #1 in the App Store charts, and Teladoc Health at #29. Chart position reflects recent download velocity rather than total install base.

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