Comparison

When I Work Staff Scheduling vs Workiz Field Service Software

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

When I Work Staff Scheduling

Streamline employee scheduling, time tracking, and team communication. This app helps reduce chaos and costs by improving accountability, facilitating shift trades, and providing instant notifications for schedule changes. It's designed for shift-based workplaces to enhance team management and boost productivity.

Highlights
  • Employee scheduling
  • Time clock
  • Team messaging
  • Shift trades
  • Time off requests
  • Auto scheduling
  • Labor forecasting
Features
Currently charting
Read full description

Join more than 200,000 workplaces running on When I Work to reduce chaos, costs, and turnover with employee scheduling and time tracking for the modern workforce. When I Work is an employee scheduling app that does more than just save you time on scheduling. It also helps you improve communication, eliminate excuses, boost accountability among your staff, track time and attendance, and grow your business. “2026 Shortlist” - Capterra “2025 Category Leader” - Getapp "Fastest Implementation" - G2 Crowd MANAGERS LOVE IT: • Easy to use time clock to clock in and out • Message with staff 1:1 or in groups • Monitor and approve shift trades and time off requests • View the entire staff schedule anywhere at anytime • Create a work calendar to efficiently plan schedules • Quickly alert staff of changes and updates to the schedule • Messaging and scheduling permissions for easier management • Geofencing features to prevent buddy punching EMPLOYEES LOVE IT: • Clock in and out of shifts from the app • Instantly trade shifts with coworkers • View work schedules from anywhere at anytime • Pick up extra hours with open shifts • Check the work calendar to easily request time off • Privately message coworkers 1:1 or in groups within the app • Easily check who's working which shifts WHEN I WORK FEATURES: When I Work is employee-focused and built exclusively for shift-based workplaces. We monitor our systems 24/7/365 to give you and your employees peace of mind that your data is safe and secure. Choose When I Work to get the best in: • Team management - Onboard new employees, approve time off requests, review shift trades, and fill shifts in seconds. • Team accountability - Shift confirmation, mobile clock in, shift task lists, team task lists, and chat ensure everyone is on the same page. • Team communication - Notify your team of changes instantly and communicate with coworkers 1:1 or in group chats. • Team empowerment - Your team can manage availability, submit time-off requests, and collaborate on shift trades. • One-click scheduling - Build your entire work schedule in one click with Auto Scheduling. • Confident shift coverage - Receive shift confirmations from employees and be notified immediately of swaps and drops. • Share schedules - Publish the schedule and your whole team is instantly notified of their shifts. • Labor forecasting - Easy-to-use labor tools help you manage your labor budget efficiently. • Control overtime costs - Get overtime alerts and labor reporting to make managing labor costs easier. • Schedule enforcement - Limit clock ins to shifts and locations to ensure that everyone is where they need to be at the right time. • Payroll integration - Import your timesheets to quickly and accurately process payroll. • Labor reports - Use labor distribution to manage costs and forecast for the future. Terms of use: https://wheniwork.com/terms Privacy policy: https://wheniwork.com/privacy

About

Workiz Field Service Software

Manage field service jobs, customer communications, and daily schedules from anywhere. This app synchronizes with its platform to provide real-time updates for teams and streamline operations for faster job completion and improved customer satisfaction.

Highlights
  • Job management from the field
  • Real-time team synchronization
  • Customer communication management
  • On-the-go scheduling
  • Streamlined business processes
Features
Read full description

Manage jobs from the field and keep track of your business no matter where you are with our easy-to-use mobile app Control your business from the road You can manage communications between techs and customers, review daily jobs, and handle administration wherever you are. Fully align with your team With the fully synchronized app and platform, your techs and dispatchers all get updated about new jobs and schedule changes in real-time. On-the-go job management Streamline your processes and keep your teams organized so they get their jobs done faster and keep your customers happy. Download the Workiz app today!

Screenshots

When I Work Staff Scheduling4 screens
Workiz Field Service Software4 screens

Verdict

The call

The clearest difference is review sentiment: When I Work Staff Scheduling at 90% against Workiz Field Service Software's 32%. When I Work Staff Scheduling also leads on ratings volume (57K vs 2.2K) and rating (4.8 vs 4.6). Workiz Field Service Software's advantage is in-app purchases (none vs 10). On price, update cadence, ads and monetization model there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. When I Work Staff Scheduling sells 10 one-off in-app purchases. Workiz Field Service Software asks for nothing beyond the download.

ReceptionRating · Positive reviews · Number of ratings

When I Work Staff Scheduling holds the better App Store score, 4.8 against 4.6. That said, the two scores are not equally well evidenced: When I Work Staff Scheduling has 57K ratings behind it against 2.2K, so its average is the more settled of the two. Written reviews point the same way: 90% of When I Work Staff Scheduling's written reviews are positive against 32% of Workiz Field Service Software's.

UpkeepUpdate frequency

When I Work Staff Scheduling ships an update every 9 days, Workiz Field Service Software weekly. The most recent releases landed on September 25, 2026 and September 24, 2026 respectively.

Scorecard5 real differences · 6 level
When I Work Staff Scheduling versus Workiz Field Service Software: the parameters behind the verdict, then further details
ParameterWhen I Work Staff SchedulingWorkiz Field Service Software
PriceFreeFree
Rating4.8 (57K ratings) — better4.6 (2.2K ratings)
Positive reviews90.1% of reviews — better32.3% of reviews
Number of ratings57K — better2.2K
Update frequencyEvery 9 daysWeekly — better
AdsNoNo
In-app purchasesYesNo — better
MonetizationFree with in-app purchasesFreemium
Best chart rank#95 — better—
DevicesiPhone, iPadiPhone, iPad
Requires iOS17.017.0
Further details — not scored
Size229 MB199 MB
Age rating4+4+
DeveloperWhen I Work, Inc.Send A Job Inc

Customer experience

When I Work Staff Scheduling

All ratings57,071 ratings
Positive96.4%
Neutral1.8%
Negative1.8%
Written reviews1,361 reviews
Positive90.1%
Neutral2.9%
Negative7.1%

Workiz Field Service Software

All ratings2,156 ratings
Positive89.0%
Neutral2.7%
Negative8.3%
Written reviews124 reviews
Positive32.3%
Neutral4.0%
Negative63.7%

User reviews

When I Work Staff Scheduling

From 57K App Store ratings

What we love

  • 👍 Easy to use
  • 🚀 Convenient for scheduling
  • 💡 Helpful for shift swapping and communication
  • 👍 User-friendly interface
  • 👍 Effective for managing staff

Room to improve

  • 🐛 Occasional bugs and glitches
  • 🔍 Difficult to navigate some features
  • 🔍 Lack of customization options
  • 🔍 Issues with shift approval and time-off requests
  • 🔍 Problems with the messaging/chat functionality

Workiz Field Service Software

From 2.2K App Store ratings

What we love

  • 🚀 Great business tool
  • ⭐ Excellent app
  • 👍 Convenient and easy to use
  • 🔥 Awesome for service businesses

Room to improve

  • 💰 Very expensive
  • 🐛 Glitchy and buggy
  • 🤖 Poor customer service
  • 🔒 Difficult to cancel subscription
  • 🤔 Misleading sales practices

Bugs and requests

When I Work Staff Scheduling

Reported bugs

4 issues
  • App crashes or freezes frequently
  • Unreliable notifications and alerts
  • Syncing issues between mobile and web versions
  • Problems with location-based clock-in/out features

Requested features

6 requests
  • Allow employees to view Sunday schedules
  • Improve shift drop/swap process
  • Add a sick day request feature
  • Provide more flexibility in availability settings
  • Enhance the calendar view and scheduling tools
Show 1 more
  • Improve the messaging/chat experience

Workiz Field Service Software

Reported bugs

5 issues
  • Missed calls and notifications
  • Syncing and connectivity issues
  • Crashing and freezing
  • Invoicing and payment problems
  • Scheduling and calendar bugs

Requested features

5 requests
  • Separate apartment line in address
  • Ability to log in on multiple devices
  • Landscape mode for iPad
  • Lunch break button
  • Tip option for customers

In-app purchases

10 purchases

When I Work Staff Scheduling

One-time10
  • Annual Micro Scheduling Plan$99.99
  • Annual Mini Scheduling Plan$209.99
  • Annual Small Scheduling Plan$299.99
Show 7 more
  • Annual Medium Scheduling$399.99
  • Annual Large Scheduling$499.99
  • Annual Small Scheduling and Attendance$599.99
  • Annual XL Scheduling$599.99
  • Annual Medium Scheduling and Attendance$799.99
  • Annual Super Scheduling$799.99
  • Annual Plus Scheduling$999.99
None

Workiz Field Service Software

No in-app purchases

Questions

Is When I Work Staff Scheduling free?
When I Work Staff Scheduling is free to download, with in-app purchases available.
Is Workiz Field Service Software free?
Workiz Field Service Software is free to download, with no in-app purchases.
Which has better reviews, When I Work Staff Scheduling or Workiz Field Service Software?
When I Work Staff Scheduling is rated higher. When I Work Staff Scheduling averages 4.8 out of 5 from 57K ratings, while Workiz Field Service Software averages 4.6 from 2.2K ratings.
Do When I Work Staff Scheduling or Workiz Field Service Software have ads?
Neither When I Work Staff Scheduling nor Workiz Field Service Software shows ads.
Which is updated more often, When I Work Staff Scheduling or Workiz Field Service Software?
When I Work Staff Scheduling ships an update every 9 days, and Workiz Field Service Software weekly. Most recently, When I Work Staff Scheduling was updated on September 25, 2026 and Workiz Field Service Software on September 24, 2026.

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