Web Help Desk Mobile vs Microsoft Azure
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Web Help Desk Mobile
Receive instant SMS alerts from your IT ticketing system directly on your Apple device. Get notified about new or updated customer tickets to manage IT support requests efficiently on the go.
- SMS notifications for ticket creation
- SMS notifications for ticket updates
- Integration with SolarWinds Web Help Desk
- Real-time IT support alerts
- Mobile ticket management
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Web Help Desk Mobile enables your Apple iOS device to receive SMS text messages from SolarWinds Web Help Desk each time a customer ticket is created or updated. Web Help Desk Mobile is not a standalone application. To receive SMS text messages, you must have a user account on a supported server running SolarWinds Web Help Desk version 12.1 or later and an Apple Push Notification Service (APNS) certificate. You can download SolarWinds Web Help Desk and the latest APNS certificate from the SolarWinds Customer Portal at https://customerportal.solarwinds.com. SolarWinds Web Help Desk is a web-based automated ticketing solution that helps you manage your IT support requests for both internal and external clients. This solution supports email ticket creation, automatic ticket assignment and escalation, asset management, and incident and problem management. You can download a trial version of SolarWinds Web Help Desk at https://webhelpdesk.com.
Microsoft Azure
Manage and monitor your cloud resources from anywhere. Receive real-time notifications and alerts for critical health issues. Take immediate corrective actions on your virtual machines and web apps directly from your mobile device.
- Monitor cloud resource status
- View critical metrics
- Receive notifications and alerts
- Start/stop VMs
- Manage web apps
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The Microsoft Azure app helps you keep track of your resources while on-the-go: • Stay connected to the cloud and check status and critical metrics anytime, anywhere • Stay informed with notifications and alerts about important health issues • Stay in control of your resources and take corrective actions, like starting and stopping VMs and web apps -------------------- Microsoft collects data to operate effectively and provide you with the best experiences in our products. This mobile application may collect personal information, for example, the email address used to log in. We do not share this personal information with third-parties without your consent. We do not use your information for marketing purposes. If you do not agree with Microsoft collecting this data, please do not log into the application and delete it from your device.
Screenshots
Verdict
The clearest difference is rating: Microsoft Azure at 4.8 against Web Help Desk Mobile's 1.4. Microsoft Azure also leads on ratings volume (2.8K vs 30) and review sentiment (29% vs 13%). Web Help Desk Mobile's advantage is iOS requirement (8.0 vs 16.0). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Microsoft Azure holds the better App Store score, 4.8 against 1.4. That said, the two scores are not equally well evidenced: Microsoft Azure has 2.8K ratings behind it against 30, so its average is the more settled of the two. Written reviews point the same way: 13% of Web Help Desk Mobile's written reviews are positive against 29% of Microsoft Azure's.
Web Help Desk Mobile ships an update every 2 months, Microsoft Azure every 3 weeks. The most recent releases landed on October 15, 2026 and October 16, 2026 respectively.
| Parameter | Web Help Desk Mobile | Microsoft Azure |
|---|---|---|
| Price | Free | Free |
| Rating | 1.4 (30 ratings) | 4.8 (2.8K ratings) — better |
| Positive reviews | 12.7% of reviews | 28.7% of reviews — better |
| Number of ratings | 30 | 2.8K — better |
| Update frequency | Every 2 months | Every 3 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod — better | iPhone, iPad |
| Requires iOS | 8.0 — better | 16.0 |
| Further details — not scored | ||
| Size | 7 MB | 113 MB |
| Age rating | 4+ | 4+ |
| Developer | SolarWinds Worldwide, LLC | Microsoft Corporation |
Customer experience
Web Help Desk Mobile
Microsoft Azure
Bugs and requests
Web Help Desk Mobile
Not enough reviews yet to summarise bugs or requests.
Microsoft Azure
Reported bugs
3 issues- Login issues, can't sign in
- Face ID crashes the app
- Blank/black screen after updates
Requested features
4 requests- Add billing and cost management
- Integrate Azure AD and DevOps
- Allow creating/editing resources
- Improve cloud shell experience
In-app purchases
Web Help Desk Mobile
No in-app purchases
Microsoft Azure
No in-app purchases
Questions
Is Web Help Desk Mobile free?
Is Microsoft Azure free?
Which has better reviews, Web Help Desk Mobile or Microsoft Azure?
Do Web Help Desk Mobile or Microsoft Azure have ads?
Which is updated more often, Web Help Desk Mobile or Microsoft Azure?
Other comparisons
