Web Help Desk Mobile vs SolarWinds Service Desk
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Web Help Desk Mobile
Receive instant SMS alerts from your IT ticketing system directly on your Apple device. Get notified about new or updated customer tickets to manage IT support requests efficiently on the go.
- SMS notifications for ticket creation
- SMS notifications for ticket updates
- Integration with SolarWinds Web Help Desk
- Real-time IT support alerts
- Mobile ticket management
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Web Help Desk Mobile enables your Apple iOS device to receive SMS text messages from SolarWinds Web Help Desk each time a customer ticket is created or updated. Web Help Desk Mobile is not a standalone application. To receive SMS text messages, you must have a user account on a supported server running SolarWinds Web Help Desk version 12.1 or later and an Apple Push Notification Service (APNS) certificate. You can download SolarWinds Web Help Desk and the latest APNS certificate from the SolarWinds Customer Portal at https://customerportal.solarwinds.com. SolarWinds Web Help Desk is a web-based automated ticketing solution that helps you manage your IT support requests for both internal and external clients. This solution supports email ticket creation, automatic ticket assignment and escalation, asset management, and incident and problem management. You can download a trial version of SolarWinds Web Help Desk at https://webhelpdesk.com.
SolarWinds Service Desk
Access essential IT service desk functions on the go. Technicians can manage incidents and provide support remotely, while employees can submit tickets, request services, and track their requests.
- Real-time notifications for technicians
- Ticket tracking and assignment
- Remote incident resolution
- Service request submission
- Self-service article access
- Request status checking
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The SolarWinds® Service Desk app for iOS gives your technicians and employees instant access to core service desk capabilities directly from their mobile device. Your technicians can work on incidents and provide services from anywhere. With the newly included version for requesters, your service desk is available anytime from anywhere, ensuring your employees have access to the support and resources they need to stay productive. For Technicians: - Receive real-time notifications - Track open and incoming tickets - Assign or reassign active incidents - Update and resolve issues - Reference historical data for troubleshooting For Employees: - Submit a ticket (such as a broken device) - Request services (such as access to an application) - Access self-service articles - Check request status - Add comments to open tickets © SolarWinds Worldwide, LLC. All rights reserved.
Screenshots
Verdict
The clearest difference is review sentiment: SolarWinds Service Desk at 56% against Web Help Desk Mobile's 13%. SolarWinds Service Desk also leads on rating (4.6 vs 1.4) and ratings volume (322 vs 30). Web Help Desk Mobile's advantage is iOS requirement (8.0 vs 13.0). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
SolarWinds Service Desk holds the better App Store score, 4.6 against 1.4. That said, the two scores are not equally well evidenced: SolarWinds Service Desk has 322 ratings behind it against 30, so its average is the more settled of the two. Written reviews point the same way: 13% of Web Help Desk Mobile's written reviews are positive against 56% of SolarWinds Service Desk's.
Both ship on a similar rhythm, roughly every 2 months. The most recent releases landed on November 1, 2026 and November 2, 2026 respectively.
| Parameter | Web Help Desk Mobile | SolarWinds Service Desk |
|---|---|---|
| Price | Free | Free |
| Rating | 1.4 (30 ratings) | 4.6 (322 ratings) — better |
| Positive reviews | 12.7% of reviews | 55.6% of reviews — better |
| Number of ratings | 30 | 322 — better |
| Update frequency | Every 2 months | Every 2 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 8.0 — better | 13.0 |
| Further details — not scored | ||
| Size | 7 MB | 38 MB |
| Age rating | 4+ | 4+ |
| Developer | SolarWinds Worldwide, LLC | SolarWinds Worldwide, LLC |
Customer experience
Web Help Desk Mobile
SolarWinds Service Desk
Bugs and requests
Web Help Desk Mobile
Not enough reviews yet to summarise bugs or requests.
SolarWinds Service Desk
Reported bugs
15 issues- Unable to get out of attachments without closing app
- Blank white screen on opening app
- App closes automatically after updating incident
- Notifications are delayed
- Incident searching is unreliable
Show 10 moreShow fewer
- Cannot upload pictures from phone
- Cannot reassign or check off tasks not assigned to user
- App opens and operates like a website
- Post button for notes doesn't show up
- Giant 'x' button in a bad spot
- Scrolling doesn't work correctly when typing long messages
- App won't let some users sign in
- Tapping notification only opens app, doesn't go to ticket
- Notifications are delayed by days and hours
- Used to work great, now no longer connects to server
Requested features
18 requests- Dark mode option
- Read-only dashboard
- Open links to incidents in app
- View 'Problems' section
- Add tasks to incidents
Show 13 moreShow fewer
- Don't default current user as requester
- Copy title of last incident
- Add configuration item to tickets
- Notification for new tickets received
- Add ticket number to banner notifications
- Integrate CMDB and inventory
- Time tracking entry
- Ability to add tasks
- Open various attachment types
- Export to other apps
- Toggle between agent and user app modes
- iOS notifications for incidents
- Notification for specific ticket categories
In-app purchases
Web Help Desk Mobile
No in-app purchases
SolarWinds Service Desk
No in-app purchases
Questions
Is Web Help Desk Mobile free?
Is SolarWinds Service Desk free?
Which has better reviews, Web Help Desk Mobile or SolarWinds Service Desk?
Do Web Help Desk Mobile or SolarWinds Service Desk have ads?
Which is updated more often, Web Help Desk Mobile or SolarWinds Service Desk?
Other comparisons
