Live Chat Software by ProProfs vs Voo.Chat

ProProfs Chat is a live chat and AI customer service agent for instant, automated support, available directly on your iPhone or iPad. Communicate with website visitors in real time, resolve queries, and let your AI agent handle the rest. Train your AI agent on your website, help center, uploaded files, and FAQs, and it answers customers with source-cited responses, even when your team is offline. It can also complete tasks like updating orders, scheduling meetings, or triggering Slack and email alerts, right from the chat. Sentiment analysis shows how a customer feels, churn risk scoring (High, Medium, Low) flags customers who needs attention, and every chat wraps up with an AI-generated resolution summary, so agents have context before stepping in. Customers can also rate AI interactions, giving you a live view of satisfaction scores. With the mobile app, your operators can transfer files, send canned responses, and move between chats without losing context. ProProfs Chat for iPhone offers: AI agent trained on your website, help center, uploaded files, and FAQs AI-generated answers with the source cited Action-based agents that complete tasks like updating orders or scheduling meetings Sentiment analysis and churn risk scoring for every conversation AI-generated resolution summaries after each chat AI agent performance ratings and satisfaction scores Live support from anywhere Track and record offline messages Visitor Geolocation and referrer URL Canned messages and predefined responses Operator-to-operator messaging and chat transfer Get started with ProProfs Chat on your iPhone or iPad.

Voo.Chat puts your live customer support in your pocket. Built for support agents and teams, the Voo.Chat iOS app lets you answer website visitors in real time — wherever you are. Stay on top of conversations, see who’s browsing your site, and resolve issues faster without being tied to a desktop. LIVE CHAT ON THE GO Respond to customer messages instantly. Keep conversations moving, share the right information quickly, and deliver the kind of support that builds trust and loyalty. VISITOR MONITORING See who’s on your website right now. Spot high-intent visitors, jump into chats at the right moment, and turn browsing into meaningful conversations. CONTACTS & HISTORY Access customer profiles and past conversations so every reply has context. No more asking customers to repeat themselves — pick up where the last chat left off. TEAM TOOLS THAT KEEP YOU FAST Use shortcuts for common replies, manage banned visitors, and stay aligned with your team — so support stays consistent even when you’re away from the desk. FILE SHARING & RICH MESSAGES Share screenshots, guides, and product details in chat to resolve questions faster and help turn inquiries into sales. SMART NOTIFICATIONS Get alerted when new chats arrive or customers need attention, so nothing important sits unanswered. WHY TEAMS USE VOO.CHAT • Faster response times from anywhere • Clear visitor and conversation context • Smoother handoffs with full chat history • Better customer experience that supports growth Voo.Chat is the mobile companion for your Voo.Chat live chat account. Sign in with your agent credentials to start helping customers on iPhone and iPad. Need help getting started? Visit https://voo.chat