Exacq Mobile 3 vs Mobile Security User
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Exacq Mobile 3
Access live and recorded video surveillance footage from exacqVision servers. View up to 48 cameras across multiple servers, control PTZ cameras, and manage triggers directly from your mobile device.
- Live video viewing
- Recorded video playback
- Connect to multiple servers
- PTZ camera control
- Trigger monitoring and control
- Video search functionality
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The Exacq Mobile app allows users to view live and recorded video from exacqVision IP and hybrid servers. Connect and view up to 48 surveillance cameras from multiple exacqVision servers through the free exacqVision web service. Control pan-tilt-zoom (PTZ) cameras, monitor and control triggers, view and search video, and more from your mobile device.
Mobile Security User
Enhance workplace safety with this app. Employees can use their phones as mobile IDs, receive security alerts, share media, and participate in evacuations. It integrates with other security systems for comprehensive enterprise solutions.
- Mobile photo ID and credential
- Security notifications and alerts
- Crowdsourced media sharing
- Evacuation mustering
- Access level approval workflow
- Threat level management
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Mobile Security User is a mobile application that enhances safety and security, designed to be used by everyone in the workplace. With Mobile Security User, employees can receive notifications from security personnel, utilize their phone as a mobile photo ID or mobile credential using HID Origo services integrated with NetBox version 5.3 or later, share crowdsourced media, raise or lower threat levels, and muster during an evacuation event. Mobile Security User features tight integration with Mobile Security Professional, making them an ideal pairing in enterprise deployments. Mobile Security User features a mobile photo ID to enable users to identify themselves, streamlining access throughout a building or campus. The photo ID also includes an individualized QR code for use during evacuations. Users can also take a variety of actions within the app such as calling security, escalating a threat (which can initiate a lockdown) as well as self-mustering in the event the user is not present for an ongoing evacuation. Mobile Security User can also receive notifications. Notifications can be sent to individuals or groups of people using Mobile Security User from Magic Monitor, NetBox and Mobile Security Professional via the Cumulus cloud service. Mobile Security User supports the ability to share crowdsourced media captured on smartphones. Using the app, users can upload media to the Cumulus cloud platform where it can then be downloaded, curated and viewed alongside recorded security footage on a Magic Monitor. The app also features an access level approval workflow. Administrators can create a tiered approval group whose members are able to approve access levels assigned to cardholders directly from Mobile Security User. The notification for approval can be approved, denied or ignored. When ignored, the notification will move to the next person assigned in the approval group.
Screenshots
Verdict
The clearest difference is rating: Exacq Mobile 3 at 1.6 against Mobile Security User's 1.0. Exacq Mobile 3 also leads on ratings volume (293 vs 3). On price, review sentiment, update cadence and ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Exacq Mobile 3 holds the better App Store score, 1.6 against 1.0. That said, the two scores are not equally well evidenced: Exacq Mobile 3 has 293 ratings behind it against 3, so its average is the more settled of the two. Written reviews point the same way: 7% of Exacq Mobile 3's written reviews are positive against 0% of Mobile Security User's.
Both ship on a similar rhythm, roughly every 2 months. The most recent releases landed on October 14, 2026 and October 15, 2026 respectively.
| Parameter | Exacq Mobile 3 | Mobile Security User |
|---|---|---|
| Price | Free | Free |
| Rating | 1.6 (293 ratings) — better | 1.0 (3 ratings) |
| Positive reviews | 6.8% of reviews — better | 0.0% of reviews |
| Number of ratings | 293 — better | 3 |
| Update frequency | Every 2 months | Every 2 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 12.0 | 12.0 |
| Further details — not scored | ||
| Size | 44 MB | 38 MB |
| Age rating | 4+ | 4+ |
| Developer | Exacq Technologies, Inc | Carrier Fire & Security Americas Corporation |
Customer experience
Exacq Mobile 3
Mobile Security User
Bugs and requests
Exacq Mobile 3
Reported bugs
5 issues- Cameras not populating in the app
- Video feeds not loading or timing out
- Inability to login or connect to servers
- Crashing and freezing issues after updates
- Incompatibility with newer iOS and Android versions
Requested features
5 requests- Bring back multi-panel view
- Add ability to delete/change cameras
- Improve search and playback functionality
- Optimize for mobile devices and newer OS versions
- Provide better documentation and user guides
Mobile Security User
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Exacq Mobile 3
No in-app purchases
Mobile Security User
No in-app purchases
Questions
Is Exacq Mobile 3 free?
Is Mobile Security User free?
Which has better reviews, Exacq Mobile 3 or Mobile Security User?
Do Exacq Mobile 3 or Mobile Security User have ads?
Which is updated more often, Exacq Mobile 3 or Mobile Security User?
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