Comparison

Exacq Mobile 3 vs Mobile Security User

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Exacq Mobile 3

Access live and recorded video surveillance footage from exacqVision servers. View up to 48 cameras across multiple servers, control PTZ cameras, and manage triggers directly from your mobile device.

Highlights
  • Live video viewing
  • Recorded video playback
  • Connect to multiple servers
  • PTZ camera control
  • Trigger monitoring and control
  • Video search functionality
Read full description

The Exacq Mobile app allows users to view live and recorded video from exacqVision IP and hybrid servers. Connect and view up to 48 surveillance cameras from multiple exacqVision servers through the free exacqVision web service. Control pan-tilt-zoom (PTZ) cameras, monitor and control triggers, view and search video, and more from your mobile device.

About

Mobile Security User

Enhance workplace safety with this app. Employees can use their phones as mobile IDs, receive security alerts, share media, and participate in evacuations. It integrates with other security systems for comprehensive enterprise solutions.

Highlights
  • Mobile photo ID and credential
  • Security notifications and alerts
  • Crowdsourced media sharing
  • Evacuation mustering
  • Access level approval workflow
  • Threat level management
Features
Read full description

Mobile Security User is a mobile application that enhances safety and security, designed to be used by everyone in the workplace. With Mobile Security User, employees can receive notifications from security personnel, utilize their phone as a mobile photo ID or mobile credential using HID Origo services integrated with NetBox version 5.3 or later, share crowdsourced media, raise or lower threat levels, and muster during an evacuation event. Mobile Security User features tight integration with Mobile Security Professional, making them an ideal pairing in enterprise deployments. Mobile Security User features a mobile photo ID to enable users to identify themselves, streamlining access throughout a building or campus. The photo ID also includes an individualized QR code for use during evacuations. Users can also take a variety of actions within the app such as calling security, escalating a threat (which can initiate a lockdown) as well as self-mustering in the event the user is not present for an ongoing evacuation. Mobile Security User can also receive notifications. Notifications can be sent to individuals or groups of people using Mobile Security User from Magic Monitor, NetBox and Mobile Security Professional via the Cumulus cloud service. Mobile Security User supports the ability to share crowdsourced media captured on smartphones. Using the app, users can upload media to the Cumulus cloud platform where it can then be downloaded, curated and viewed alongside recorded security footage on a Magic Monitor. The app also features an access level approval workflow. Administrators can create a tiered approval group whose members are able to approve access levels assigned to cardholders directly from Mobile Security User. The notification for approval can be approved, denied or ignored. When ignored, the notification will move to the next person assigned in the approval group.

Screenshots

Exacq Mobile 34 screens
Mobile Security User4 screens

Verdict

The call

The clearest difference is rating: Exacq Mobile 3 at 1.6 against Mobile Security User's 1.0. Exacq Mobile 3 also leads on ratings volume (293 vs 3). On price, review sentiment, update cadence and ads there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Exacq Mobile 3 holds the better App Store score, 1.6 against 1.0. That said, the two scores are not equally well evidenced: Exacq Mobile 3 has 293 ratings behind it against 3, so its average is the more settled of the two. Written reviews point the same way: 7% of Exacq Mobile 3's written reviews are positive against 0% of Mobile Security User's.

UpkeepUpdate frequency

Both ship on a similar rhythm, roughly every 2 months. The most recent releases landed on October 14, 2026 and October 15, 2026 respectively.

Scorecard2 real differences · 8 level
Exacq Mobile 3 versus Mobile Security User: the parameters behind the verdict, then further details
ParameterExacq Mobile 3Mobile Security User
PriceFreeFree
Rating1.6 (293 ratings) — better1.0 (3 ratings)
Positive reviews6.8% of reviews — better0.0% of reviews
Number of ratings293 — better3
Update frequencyEvery 2 monthsEvery 2 months
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPad, iPodiPhone, iPad, iPod
Requires iOS12.012.0
Further details — not scored
Size44 MB38 MB
Age rating4+4+
DeveloperExacq Technologies, IncCarrier Fire & Security Americas Corporation

Customer experience

Exacq Mobile 3

All ratings293 ratings
Positive13.7%
Neutral3.1%
Negative83.3%
Written reviews132 reviews
Positive6.8%
Neutral7.6%
Negative85.6%

Mobile Security User

All ratings3 ratings
Positive0.0%
Neutral0.0%
Negative100.0%
Written reviews3 reviews
Positive0.0%
Neutral0.0%
Negative100.0%

Bugs and requests

Exacq Mobile 3

Reported bugs

5 issues
  • Cameras not populating in the app
  • Video feeds not loading or timing out
  • Inability to login or connect to servers
  • Crashing and freezing issues after updates
  • Incompatibility with newer iOS and Android versions

Requested features

5 requests
  • Bring back multi-panel view
  • Add ability to delete/change cameras
  • Improve search and playback functionality
  • Optimize for mobile devices and newer OS versions
  • Provide better documentation and user guides

Mobile Security User

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

Exacq Mobile 3

No in-app purchases

None

Mobile Security User

No in-app purchases

Questions

Is Exacq Mobile 3 free?
Exacq Mobile 3 is free to download, with no in-app purchases.
Is Mobile Security User free?
Mobile Security User is free to download, with no in-app purchases.
Which has better reviews, Exacq Mobile 3 or Mobile Security User?
Exacq Mobile 3 is rated higher. Exacq Mobile 3 averages 1.6 out of 5 from 293 ratings, while Mobile Security User averages 1.0 from 3 ratings.
Do Exacq Mobile 3 or Mobile Security User have ads?
Neither Exacq Mobile 3 nor Mobile Security User shows ads.
Which is updated more often, Exacq Mobile 3 or Mobile Security User?
Exacq Mobile 3 ships an update every 2 months, and Mobile Security User every 2 months. Most recently, Exacq Mobile 3 was updated on October 14, 2026 and Mobile Security User on October 15, 2026.

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