Absolutely terrible
I can’t believe my company pays for this garbage.
The worst
The worst and I haven’t used others. First of it time lags . Second buffers a lot . Third , the server ooo my the server stops working or error and how should I feel safe when I’m using this for my safety . And I can’t get a new one bc this is my building board that uses it or their tech person that does everything for them . Idk in computer I heard it doesn’t have server error but it’s an app for the phone when it has mobile in the name so it should be working on the phone.
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No support anywhere
Cannot log back in and there is no useful guides or numbers to call whatsoever to assist with the issue.
Outdated
It is a shame, I have lost business because of this app
Almost unusable for non-tech people
I don’t know how people use this if they aren’t tech people. The icons make no sense. The buttons all do different things. There’s no logic to when you click a word or just an icon on certain settings. The ability to troubleshoot the app is non-existent. Once you are connected, and your cameras appear, it is not intuitive at all how to change your views. The search feature is awful! Try to narrow down the search time to 10 minutes and it wants to return two hours, then makes you wait as it buffers. This app needs to be rebuilt from the ground up. Take a look at the Eefy or Nest apps please!
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STAY AWAY FROM THIS APP AND COMPANY
Do not go with this company for any security needs. This ap has not worked for more than a year. I thought I could try to figure out what’s going on to no avail. This app is trash. This company is trash. I tried to contact the Exacq but probably will never hear back from them. I need to look for a new provider for this service. So bad
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Disappointed
Cameras keep buffering then timeout.
Useless
This app is a ridiculous waste of time. It’s only worked about 5% of the time. Even then, the camera feeds would die after being connected for just a couple minutes.
How this app is still in use…I don’t understand.
This kills the validity of my system. Lame.
How this app is still in use…I don’t understand.
This kills the validity of my system. Lame.
Completely worthless
I had hopes for this app, but considering the poor support and quality of their computer software and VMS, I can’t say I’m surprised. In four years, nothing has changed
It’s sad as now Exaq has talked to pretty much every other JCI/Tyco owned companies.
The only plus is delisting it from pay devices will free up space.
Hey Milestone! On my way!
It’s sad as now Exaq has talked to pretty much every other JCI/Tyco owned companies.
The only plus is delisting it from pay devices will free up space.
Hey Milestone! On my way!
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Useless
Piece of junk doesn’t work
Functional, at best
The app is pretty bad. It’s UI is fairly dated, you cannot force a mobile user to change their password, or even, as far as I see, change a password at all.
There is a persistent issue with some of my users’ video timing out, thus rendering the app useless.
I would love to recommend Exacq, but because it’s not mobile-friendly, I really cant. Technology is progressing more and more to mobile computing.
There is a persistent issue with some of my users’ video timing out, thus rendering the app useless.
I would love to recommend Exacq, but because it’s not mobile-friendly, I really cant. Technology is progressing more and more to mobile computing.
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Performance is terrible.
Streaming live video is ok, but trying to playback previous recording just doesn’t work, which makes it pretty pointless. Trying to playback recording results in endless buffering of video.
This app is getting worse now worthless!
I am not updating my review from 1 year ago. For a big dollar NVR their app is improving and better better but still is very glitchy but better than before.
Come on, really???
The worst app for viewing cameras, Exacq server works great but the app really doesn’t do it any justice.
Can’t open after latest iPhone update
Does not work
Exacq Installer agrees with the reviews here.
Johnston Controls… you bought a company that had a working app. It is getting worse and worse. I can not support my customers anymore with you crap app. It simply false all the time. I am very displeased and am looking for other brands to install because you are making my customers mad and wasting my time! Fix this app!!!
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Not working on new iphone14 pro
Worked on my Samsung but ipone14 iOS is not working
Exacq mobile needs an upgrade
The latest updates to the server and web interface broke for mobile app. Please get this fixed.
Tyco
I was hopping the app would be much faster & up to date by now since tyco runs the show, but I still get chewed out but clients not using the app because it’s slow and not practical. Don’t get me wrong, I love Exacq products, amazing technology specially specially their great tech support#1. But I would hope they would be on top of their game with the app too by now. Let’s give them benefits of doubt. Please work on it, thx
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Can’t Access Server When Not On Home Network
What use is a Mobile app that doesn’t work when Mobile? This is Commodore 64 grade
Edit: ty for the prompt response! This was totally my fault - ISP reset my port forwarding instructions
Edit: ty for the prompt response! This was totally my fault - ISP reset my port forwarding instructions
