Comparison

First Source vs NBT Bank

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

First Source

Manage your finances on the go with this free mobile banking app. Access accounts, transfer funds, pay bills, deposit checks, and find ATMs securely. Features include aggregated accounts, card controls, and secure messaging.

Highlights
  • Manage accounts and cards
  • View balances and transactions
  • Transfer money
  • Pay bills and friends
  • Deposit checks
  • Find branches and ATMs
  • Aggregated accounts
  • Card controls
Features
Read full description

First Source Federal Credit Union’s free mobile banking application. Bank 24/7 Manage accounts and cards, view balances and transactions, transfer money, pay bills, pay friends, deposit checks, find branches and ATMs, and see your full financial picture. Safe and Secure First Source uses strong data encryption, ensuring secure communication through all mobile service providers. Robust registration process is designed to prevent unauthorized access, which includes multiple two-factor authentication mechanisms to verify user identity before performing high-risk transactions. Lock out triggers safeguard accounts when there is suspicious activity, and all authentication events are logged and reported. Security measures block unauthorized access and protect your data, no matter how you access your accounts. Free All First Source members may use our Mobile Application at no charge. Your wireless provider’s messaging and data rates may apply. What’s new in this version • Aggregated Accounts • Pay a Person • Card Controls • Secure Message Center

About

NBT Bank

Manage your personal or business finances conveniently from your mobile device. This app allows you to view balances, transfer funds, pay bills, deposit checks, and locate branches or ATMs. It also offers advanced features like biometric authentication and real-time alerts for enhanced security and ease of use.

Highlights
  • View account balances and transactions
  • Transfer funds between accounts
  • Pay bills and manage payees
  • Deposit checks remotely
  • Locate ATMs and branches
  • Biometric authentication
  • Real-time account alerts
Features
Read full description

NBT Bank Focused on What Matters. Our Mobile Banking app provides you with the convenience of managing your personal or business finances anytime, anywhere from your iOS device.  GETTING STARTED Enrolling in Mobile Banking is easy! Simply download the app and click the “Register” icon on the main screen. If you are a business customer, please visit your local branch for more information or to enroll.   FEATURES • View account balances • View recent transactions • Transfer funds between your NBT accounts and accounts held at other financial institutions• Pay bills • Add, Edit, Delete Bill Pay Payees • View and modify future scheduled Bill Payments • View recently processed Bill Payments • Send and receive money to friends, family, and others with just their email address or phone number • Deposit a check with Mobile Deposit • Locate ATMs or Bank Offices by city, state, zip code or use of your device’s Geo-Locator • Open an account • Make a loan payment • Setup more than 20 real-time account alerts • View up to 7 years’ worth of check and deposit images • Enroll in biometric authentication to sign in quickly and easily. • Enroll in Fast Balances to see current balances without logging in. • Contact our Call Center for Customer Service assistance by phone or e-mail Business Only Features Business Only Features • Initiate and approve ACH & Wire transactions • Access Positive Pay / ACH Reporting ABOUT  NBT Bank is an independent community bank based in Norwich, N.Y. We offer personal banking, business banking and wealth management services across locations in seven states, including New York, Pennsylvania, Vermont, Massachusetts, New Hampshire, Maine and Connecticut. More information about NBT is available online at www.nbtbank.com. Member FDIC.   CONTACT For assistance, please contact 1.800.NBT.BANK (1.800.628.2265) or customerservice@nbtbank.com.   SECURITY When it comes to protecting your personal or business finances you can never be too careful. For tips and additional information on how to use Mobile Banking safely and securely, visit: https://www.nbtbank.com/Personal/Customer-Support/Fraud-Information-Center  Access to your personal or business accounts is available through use of this single Mobile Banking. NBT Bank Mobile Banking is FREE to all NBT customers. Mobile Carrier standard data and message fees may apply.  Use of the Mobile Banking app and any of its features demonstrates understanding and consent of the NBT Online and Mobile Banking Terms and Conditions. Member FDIC

Screenshots

First Source4 screens
NBT Bank4 screens

Verdict

The call

The clearest difference is ads: First Source at none against NBT Bank's shown. First Source also leads on update cadence (monthly vs every 7 months). NBT Bank's advantage is monetization model (free vs free with in-app purchases) and ratings volume (38K vs 5.9K). On price, rating, review sentiment and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

On the App Store both sit at effectively the same score — 4.8 for First Source against 4.7 for NBT Bank. That said, the two scores are not equally well evidenced: NBT Bank has 38K ratings behind it against 5.9K, so its average is the more settled of the two. Written reviews are what separate them: 39% of First Source's written reviews are positive against 47% of NBT Bank's.

UpkeepUpdate frequency

First Source ships an update monthly, NBT Bank every 7 months. The most recent releases landed on October 14, 2026 and October 16, 2026 respectively.

Scorecard4 real differences · 6 level
First Source versus NBT Bank: the parameters behind the verdict, then further details
ParameterFirst SourceNBT Bank
PriceFreeFree
Rating4.8 (5.9K ratings) — better4.7 (38K ratings)
Positive reviews39.0% of reviews46.6% of reviews — better
Number of ratings5.9K38K — better
Update frequencyMonthly — betterEvery 7 months
AdsNo — betterYes
In-app purchasesNoNo
MonetizationFree with in-app purchasesFree — better
DevicesiPhone, iPadiPhone, iPad, iPod — better
Requires iOS16.015.0 — better
Further details — not scored
Size126 MB95 MB
Age rating4+4+
DeveloperFirst Source Federal Credit UnionNBT Bancorp, Inc.

Customer experience

First Source

All ratings5,918 ratings
Positive96.4%
Neutral1.6%
Negative2.0%
Written reviews59 reviews
Positive39.0%
Neutral6.8%
Negative54.2%

NBT Bank

All ratings34,810 ratings
Positive92.4%
Neutral3.1%
Negative4.5%
Written reviews223 reviews
Positive46.6%
Neutral8.5%
Negative44.8%

User reviews

First Source

From 5.9K App Store ratings

What we love

  • ⭐ Excellent service
  • 💻 Convenient mobile app
  • 🏦 Community-focused credit union
  • 🤝 Helpful staff

Room to improve

  • 🐛 Frequent crashes and stability issues
  • 📱 Compatibility problems on certain devices
  • 🔒 Security and login issues
  • 🔄 Inconsistent app updates

NBT Bank

From 38K App Store ratings

What we love

  • 🚀 Quick and easy mobile banking
  • 💡 Convenient check deposit feature
  • 👍 Friendly and helpful staff at local branches

Room to improve

  • 🐛 Frequent app crashes and glitches
  • 🔒 Overly strict security measures
  • 🕰️ Slow transaction processing and account updates
  • 💸 Predatory loan practices and high fees

Bugs and requests

First Source

Reported bugs

3 issues
  • Unable to log in after recent update
  • Check deposit feature not working consistently
  • Accounts not syncing properly

Requested features

4 requests
  • Landscape mode support for iPad
  • Improved transaction details and search
  • Real-time balance updates
  • Apple Pay integration

NBT Bank

Reported bugs

3 issues
  • Login issues with incorrect password warnings
  • Transfer feature frequently malfunctioning
  • Mobile deposit functionality not working as expected

Requested features

3 requests
  • Ability to make multiple check deposits in one transaction
  • More customization options for app appearance and layout
  • Improved accessibility for visually impaired users

In-app purchases

None

First Source

No in-app purchases

None

NBT Bank

No in-app purchases

Questions

Is First Source free?
First Source is free to download, with no in-app purchases.
Is NBT Bank free?
NBT Bank is free to download, with no in-app purchases.
Which has better reviews, First Source or NBT Bank?
First Source is rated higher. First Source averages 4.8 out of 5 from 5.9K ratings, while NBT Bank averages 4.7 from 38K ratings.
Do First Source or NBT Bank have ads?
NBT Bank shows ads; First Source does not.
Which is updated more often, First Source or NBT Bank?
First Source ships an update monthly, and NBT Bank every 7 months. Most recently, First Source was updated on October 14, 2026 and NBT Bank on October 16, 2026.

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