BeyondTrust Rep Console vs Cacha Tasks

With the BeyondTrust iOS Rep Console, IT support technicians can remotely support desktops, laptops, or servers, allowing them to: • Initiate a remote support session from an iOS device without requiring pre-installed software. • View a customer’s or employee’s screen and control their mouse and keyboard. • Work on multiple sessions simultaneously. • Chat with end-users and other reps within a session. • Invite other reps into a session to collaborate and resolve issues. Note: The BeyondTrust iOS Rep Console works with existing BeyondTrust Remote Support and Bomgar Remote Support installations, version 20.1.1 or above, that have trusted CA-signed certificates.

• Add items to your favorites. TRACK AND REPORT • View the Gantt with automatic scaling and Group/Project sections. • Combine assignee, group or project, and active-task filters. • Spot overdue tasks in red and locate today; completed tasks are excluded. • Recurring tasks show a single occurrence period. • Export the calendar and follow-up report as PDF. • Identify overdue, not started, and unacknowledged tasks, sorted by assignee. • Prepare an individual email with each assignee’s task list and send it from Mail. • Opening a task’s details automatically acknowledges it for its assignee, without starting the task. COLLABORATE AND APPROVE • Set administrator, editor, or read-only access for each project. • Send one invitation covering the projects you assigned to a collaborator. • Editors can create tasks and edit the names and descriptions of tasks they created. • Task completion requires administrator approval. • Keep comments and change history with authors and dates. • Receive assignment, comment, progress, and approval request notifications according to your access and involvement. PLAN AND KEEP CONTEXT • Schedule recurring tasks and reminders. • Review and edit scheduled tasks. • Archive tasks and projects while preserving their history. • Sync information and your personal order between Mac, iPhone, and iPad through iCloud. • Review version comparisons when field conflicts occur. • Access help from the app and use the interface in English or Spanish. An Apple Account with iCloud access is required. Collaborators need Cacha Tasks installed and must accept the invitation with the authorized account. Keep participating devices updated to use the latest collaboration features. Recurring tasks are generated when you open or sync the app after they become due. Notifications require permission, and delivery depends on iCloud, connectivity, and system conditions. Emails are prepared for the user to send; they are not sent automatically.