ntouch® vs Inmate Inbox
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
ntouch®
Experience high-quality video relay services on your mobile device. Connect with passionate interpreters for seamless communication, anytime and anywhere. Includes a feature to enhance visibility for all participants on calls.
- Mobile video relay experience
- Passionate interpreters
- Sorenson Wavello feature
- Be Seen feature
- On-the-go access
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Enjoy the best-possible video relay experience on your mobile device! With unrivaled features supported by passionate interpreters, the ntouch® app provides the power of Sorenson Relay anytime, anywhere – even on the go. ntouch now includes the Sorenson Wavello feature that lets you and everyone on the call Be Seen. To learn more and to apply for an account, please visit https://www.sorenson.com/video-relay/
Inmate Inbox
This app facilitates real-time communication between users and incarcerated individuals. It allows for sending and receiving messages, as well as sharing photos, helping to maintain connections with loved ones.
- Real-time messaging
- Photo sending
- Account management
- Contact list management
- Stay connected on the go
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Our “Inmate Inbox” Mobile app is free to download and will allow you to stay connected with your family and friends. Enjoy real time communications with your loved ones while on the go. Features Include: -Managing Account & Contacts List -Sending and Receiving Messages in Real-time -Sending Photos to Inmate (Delivered once approved by Jail Staff) Pricing: -Message cost and Photos cost will vary based on the Facility.
Screenshots
Verdict
The clearest difference is rating: ntouch® at 4.1 against Inmate Inbox's 3.1. ntouch® also leads on in-app purchases (none vs 4) and review sentiment (36% vs 16%). On price, update cadence, ads and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Inmate Inbox sells 4 one-off in-app purchases. ntouch® asks for nothing beyond the download.
ntouch® holds the better App Store score, 4.1 against 3.1. That said, the two scores are not equally well evidenced: ntouch® has 508 ratings behind it against 90, so its average is the more settled of the two. Written reviews point the same way: 36% of ntouch®'s written reviews are positive against 16% of Inmate Inbox's.
Both ship on a similar rhythm, roughly every 2 months. The most recent releases landed on October 23, 2026 and October 22, 2026 respectively.
| Parameter | ntouch® | Inmate Inbox |
|---|---|---|
| Price | Free | Free |
| Rating | 4.1 (508 ratings) — better | 3.1 (90 ratings) |
| Positive reviews | 35.7% of reviews — better | 16.1% of reviews |
| Number of ratings | 508 — better | 90 |
| Update frequency | Every 2 months | Every 2 months |
| Ads | No | No |
| In-app purchases | No — better | Yes |
| Monetization | Ad-supported — better | Free with in-app purchases |
| Devices | iPhone, iPad, iPod, Apple Watch — better | iPhone, iPad, iPod |
| Requires iOS | 13.0 — better | 15.6 |
| Further details — not scored | ||
| Size | 37 MB | 34 MB |
| Age rating | 4+ | 4+ |
| Developer | Sorenson Communications, Inc. | Stewart |
Customer experience
ntouch®
Inmate Inbox
Bugs and requests
ntouch®
Reported bugs
4 issues- Calls randomly disconnecting
- Inability to answer incoming calls
- Persistent 'server down' messages
- Camera rotation issues on M1 Macs
Requested features
4 requests- Add 'do not disturb' mode for VP
- Improve syncing across devices
- Allow customization of app layout
- Provide better support for newer devices and iOS versions
Inmate Inbox
Not enough reviews yet to summarise bugs or requests.
In-app purchases
ntouch®
No in-app purchases
Inmate Inbox
- inmateinbox$5.99
- InmateInbox$10.99
- InmateInbox$15.99
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- InmateInbox$20.99
