ntouch® vs HomeWAV
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
ntouch®
Experience high-quality video relay services on your mobile device. Connect with passionate interpreters for seamless communication, anytime and anywhere. Includes a feature to enhance visibility for all participants on calls.
- Mobile video relay experience
- Passionate interpreters
- Sorenson Wavello feature
- Be Seen feature
- On-the-go access
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Enjoy the best-possible video relay experience on your mobile device! With unrivaled features supported by passionate interpreters, the ntouch® app provides the power of Sorenson Relay anytime, anywhere – even on the go. ntouch now includes the Sorenson Wavello feature that lets you and everyone on the call Be Seen. To learn more and to apply for an account, please visit https://www.sorenson.com/video-relay/
HomeWAV
Connect with incarcerated loved ones through phone calls, video calls, and messaging. Manage funds, schedule visits, and receive notifications when they are available. This app facilitates communication and connection with inmates.
- Create free account
- Add and manage inmate contacts
- Manage funds and payment information
- Initiate phone and video calls
- Send messages to inmates
- Schedule onsite and remote visits
- Receive inmate login notifications
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HomeWAV Mobile App Features: - New to HomeWAV? Create a free account. - Returning visitor? Login with your username and password. - Fully registered and approved visitors will be able to choose the facility and add inmate. - See available funds, add funds or transfer funds. - Add, update or change credit/debit information. - Only pay for the minutes you use. No plans or packages. - Once logged in, the inmate will see you are available and can initiated a phone call, video call or message (*If allowed by facility). - Visitor will receive notification once inmate is logged in. - Easily schedule onsite visits (*If allowed by facility). - No scheduling required for remote video visitations. For best results, a WIFI connection and use of headset are suggested. Note: Not available at all facilities. Phone and video costs will vary.
Screenshots
Verdict
The clearest difference is review sentiment: ntouch® at 36% against HomeWAV's 8%. ntouch® also leads on rating (4.1 vs 3.8) and monetization model (ad-supported vs free with in-app purchases). HomeWAV's advantage is ratings volume (11K vs 497) and chart position (#143 vs unranked). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
ntouch® holds the better App Store score, 4.1 against 3.8. That said, the two scores are not equally well evidenced: HomeWAV has 11K ratings behind it against 497, so its average is the more settled of the two. Written reviews point the same way: 36% of ntouch®'s written reviews are positive against 8% of HomeWAV's.
ntouch® ships an update every 2 months, HomeWAV every 5 weeks. Both last shipped on October 16, 2026.
| Parameter | ntouch® | HomeWAV |
|---|---|---|
| Price | Free | Free |
| Rating | 4.1 (497 ratings) — better | 3.8 (11K ratings) |
| Positive reviews | 36.5% of reviews — better | 8.4% of reviews |
| Number of ratings | 497 | 11K — better |
| Update frequency | Every 2 months | Every 5 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Ad-supported — better | Free with in-app purchases |
| Best chart rank | — | #143 — better |
| Devices | iPhone, iPad, iPod, Apple Watch — better | iPhone, iPad, iPod |
| Requires iOS | 12.0 — better | 15.6 |
| Further details — not scored | ||
| Size | 44 MB | 94 MB |
| Age rating | 4+ | 4+ |
| Developer | Sorenson Communications, Inc. | HomeWAV |
Customer experience
ntouch®
HomeWAV
User reviews
ntouch®
From 497 App Store ratingsWhat we love
- 🚀 Smooth video quality
- 🔒 Reliable security
- 👍 Helpful interpreters
- 💡 Useful features like location sharing
Room to improve
- 🐛 Frequent crashes and disconnections
- 👎 Interpreter issues like incorrect information or hanging up
- 🤔 Confusing login and account management
- 🔋 Drains battery quickly
HomeWAV
From 11K App Store ratingsWhat we love
- 🚀 Able to communicate with loved ones
- 👍 Appreciate having the app to use instead of in-person visits
- 🤗 Great customer service
Room to improve
- 🐛 Constant login issues and app crashes
- 💰 Expensive and overpriced for the service provided
- 🔥 Unreliable video/audio quality and frequent disconnections
- 🤯 Frustrating and disappointing experience overall
Bugs and requests
ntouch®
Reported bugs
4 issues- Calls randomly disconnecting
- Inability to answer incoming calls
- Persistent 'server down' messages
- Camera rotation issues on M1 Macs
Requested features
4 requests- Add 'do not disturb' mode for VP
- Improve syncing across devices
- Allow customization of app layout
- Provide better support for newer devices and iOS versions
HomeWAV
Reported bugs
3 issues- App frequently logs users out unexpectedly
- Video calls often freeze or disconnect
- Inability to receive notifications of incoming calls
Requested features
3 requests- Keep users logged in to avoid constant re-logins
- Improve video/audio quality and reliability
- Provide more affordable pricing options
In-app purchases
ntouch®
No in-app purchases
HomeWAV
No in-app purchases
