HanseMerkur ServiceApp vs AUTHADA

***The HanseMerkur ServiceApp with many new features*** The ServiceApp is available to all policyholders of HanseMerkur Krankenversicherung AG, as well as customers with pet surgery insurance, pet health insurance, or dog liability insurance from HanseMerkur Allgemeine AG (excluding contracts concluded in Austria). The app will gradually be made available for other areas of insurance as well. Use the app to quickly and easily submit documents online, such as medical or veterinary invoices, prescriptions, medical records, and other documents relating to your contract, or to submit a claim. Discover our wide range of personalised insurance services, such as updating contact and bank details, requesting certificates, granting authorisations, and - depending on your cover - accessing various health services for both people and animals. FEATURES Submission: Send us your documents conveniently using various methods (photo function, barcode scan, or PDF upload). For each document, you can choose which contract or person it relates to. You also have the option to store documents in the ServiceApp and submit them at a later time - for example, if you are still waiting for a statement or a related document is missing. Various personalised insurance services: These are displayed or hidden depending on your insurance cover and are always pre-filled with the data known to HanseMerkur, for example: • Change contact details (name, address, telephone, email) • Change bank details • Add authorisations • Request an addendum to the insurance policy/contract excerpt • Request tax office certificate • Change pet characteristics • Contact us (arrange call-back appointments, chat) • Health services • Terminate contract E-prescription: Policyholders with comprehensive health insurance can authenticate themselves via the ServiceApp in the app “Das E-Rezept”. This allows e-prescription data to be imported into the ServiceApp and submitted. Digital receipt of invoices: Invoices from your doctor or dentist can be received digitally in the postbox of your ServiceApp. You will receive almost all correspondence relating to your policy in encrypted form in your digital postbox, where you can sort and filter it, as well as print and export it individually or in full. Synchronisation: You can use the app on multiple devices simultaneously. All documents received in your postbox and all submissions made via the app are synchronised and displayed across all registered devices. SECURITY Your health data is sensitive and must be fully protected. Therefore, all documents are securely encrypted and stored within the app. The registration process has been optimised in line with the latest data protection requirements and requires a one-time registration using your email address, password, contract number, and PIN (as well as, where applicable, the eID procedure when using the e-prescription feature). REQUIREMENTS To use the ServiceApp, you need an active contract in the field of health insurance, pet health or pet surgery insurance, or dog liability insurance. Your iPhone or iPad must be running at least iOS 17. CONTACT If you have any questions or suggestions regarding the app, please email app@hansemerkur.de or call +49 40 4119-2099.

For a successful identification you need: - one of the following identity documents: German identity card, residence permit or eID card for EU citizens. - the corresponding ID PIN - an NFC-enabled smartphone This is how identification with our app works step by step: 1. Start the process by entering the 10-digit ident code you can find on your service provider's website into the AUTHADA app. If you do not see an ident code and you are using a PC, go to the website of the service provider you want to identify with a PC and scan the QR code with the AUTHADA app. If you are only using a smartphone (without an additional desktop device), click on the "Start AUTHADA" button on the service provider's website. 2. Now follow the instructions in the app. This includes entering your PIN and reading out your ID card. 3. Then enter the TAN generated in the app on the service provider's website. The ID card PIN You can find your ID card PIN and PUK in your PIN letter, which you received via mail after applying for your ID card. Please note: Before using the online ID card function for the first time, you must change your ID card PIN. To do so, you will need the five-digit transport PIN from your PIN letter. With the AUTHADA app and the "Change PIN" function, you can assign a new, personal, six-digit PIN. In future, you will always need this PIN if you want to use the online ID card function. If you enter your PIN incorrectly three times, your ID card PIN is blocked. With the AUTHADA app, you can unlock your ID card PIN using the "Unlock PIN" function and your PUK. If you have forgotten your PIN or no longer have your PIN letter, you can also have your PIN reset without your PUK at your local Citizens' Registration Office. AUTHADA protects your privacy AUTHADA's eID solution is certified by the German Federal Office for Information Security (BSI) and ensures compliance with the highest security requirements. The smartphone is only used to read out the data for the respective business purpose. Before the read out process, the data to be read out is displayed. Your data is not stored in the app or at AUTHADA - your data is always encrypted and secure. Accessibility We paid attention to accessibility when implementing the app in order to make it accessible to as many people as possible.