HanseMerkur ServiceApp vs DATEV SmartLogin

***The HanseMerkur ServiceApp with many new features*** The ServiceApp is available to all policyholders of HanseMerkur Krankenversicherung AG, as well as customers with pet surgery insurance, pet health insurance, or dog liability insurance from HanseMerkur Allgemeine AG (excluding contracts concluded in Austria). The app will gradually be made available for other areas of insurance as well. Use the app to quickly and easily submit documents online, such as medical or veterinary invoices, prescriptions, medical records, and other documents relating to your contract, or to submit a claim. Discover our wide range of personalised insurance services, such as updating contact and bank details, requesting certificates, granting authorisations, and - depending on your cover - accessing various health services for both people and animals. FEATURES Submission: Send us your documents conveniently using various methods (photo function, barcode scan, or PDF upload). For each document, you can choose which contract or person it relates to. You also have the option to store documents in the ServiceApp and submit them at a later time - for example, if you are still waiting for a statement or a related document is missing. Various personalised insurance services: These are displayed or hidden depending on your insurance cover and are always pre-filled with the data known to HanseMerkur, for example: • Change contact details (name, address, telephone, email) • Change bank details • Add authorisations • Request an addendum to the insurance policy/contract excerpt • Request tax office certificate • Change pet characteristics • Contact us (arrange call-back appointments, chat) • Health services • Terminate contract E-prescription: Policyholders with comprehensive health insurance can authenticate themselves via the ServiceApp in the app “Das E-Rezept”. This allows e-prescription data to be imported into the ServiceApp and submitted. Digital receipt of invoices: Invoices from your doctor or dentist can be received digitally in the postbox of your ServiceApp. You will receive almost all correspondence relating to your policy in encrypted form in your digital postbox, where you can sort and filter it, as well as print and export it individually or in full. Synchronisation: You can use the app on multiple devices simultaneously. All documents received in your postbox and all submissions made via the app are synchronised and displayed across all registered devices. SECURITY Your health data is sensitive and must be fully protected. Therefore, all documents are securely encrypted and stored within the app. The registration process has been optimised in line with the latest data protection requirements and requires a one-time registration using your email address, password, contract number, and PIN (as well as, where applicable, the eID procedure when using the e-prescription feature). REQUIREMENTS To use the ServiceApp, you need an active contract in the field of health insurance, pet health or pet surgery insurance, or dog liability insurance. Your iPhone or iPad must be running at least iOS 17. CONTACT If you have any questions or suggestions regarding the app, please email app@hansemerkur.de or call +49 40 4119-2099.

Einfach - Sicher - Intuitiv DATEV SmartLogin ist der Schlüssel zu Ihren vertraulichen Daten in der DATEV Online-Welt. Scannen Sie bei der Anmeldung in den DATEV Online-Anwendungen einfach den QR-Code mit Ihrer SmartLogin App ab und schon sind Sie angemeldet. Durch ein Passwort schützen Sie Ihre SmartLogin-App vor unerlaubter Benutzung durch Dritte schon beim App-Start. DATEV SmartLogin steht allen DATEV-Anwendern als Authentisierungsmedium kostenfrei zur Verfügung. Nähere Informationen dazu finden Sie auf unserer Website: https://www.datev.de/smartlogin Die Verwendung der DATEV SmartLogin-App auf einem jailbroken iOS-Device ist verboten! Wichtiger Hinweis: Um schon den Versuch eines Betrugs ("Phishing") von vornherein auszuschließen, beachten Sie: • Geben Sie Ihr Passwort stets nur in der DATEV SmartLogin-App auf Ihrem Smartphone ein. DATEV wird Sie nie auffordern, Ihr Passwort anderswo (z.B. auf Webseiten, in E-Mails) einzugeben. • Stellen Sie sicher, dass im Browser am PC-Bildschirm tatsächlich die Webseite für die Anmeldung in der Online-Anwendung der DATEV dargestellt wird, bevor Sie den QR-Code scannen. DATEV wird Sie nie auffordern, den QR-Code anderswo (z. B. aus E-Mails, anderen Anwendungen oder Apps) zu scannen. Wenn Sie den QR-Code versehentlich doch anderswo gescannt haben, melden Sie sich in der SmartLogin-App in den Einstellungen mit 'Browsersitzungen abmelden' wieder ab. • Stellen Sie sicher, dass Sie sich mit dem App-Login nur in offiziell von DATEV freigegebenen Apps anmelden. Informationen zu den Partnern und den verifizierten Apps finden Sie auf dem DATEV-Marktplatz.