ServiceDesk Plus | On vs Shepherd CMMS
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
ServiceDesk Plus | On
Access IT and enterprise service management capabilities on the go. Employees can find answers and get services, while technicians can manage requests, approvals, and tasks for various departments like IT, HR, and finance.
- Manage requests, approvals, and tasks
- Create and resolve tickets
- Add attachments and work logs
- Access solutions for common issues
- Scan assets via barcode/QR code
- Approve change requests
- Chat with end users
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Employees can find answers or get the services they need, anytime and from anywhere, with the mobile app powered by ServiceDesk Plus. The platform combines ITSM essentials and ITAM with enterprise service management capabilities. Technicians can also manage requests, approvals, and tasks on the go, be it handling IT, HR, legal, or finance service desks. Here are some of the key features available in the app: Requests: Create, view, edit, and resolve requests. Track the status of tickets, assign technicians, and add notes. Tasks: Break down requests into tasks, assign them, and track progress. Attachments: Add files and images to requests for reference. Work logs: Record time spent on requests. Solutions: Access prerecorded solutions for common issues. Assets: Add assets through bar code/QR code scan, view details, and gain access to remote Windows machines. Calendar integration: View all your pending tickets as events on your mobile calendar app. Change approval: CAB members can quickly approve change requests. Additional features 1. Review and approve service requests and changes from your mobile device. 2. Receive real-time notifications on request assignments, replies, and approvals. 3. Chat with end users right from the app. 4. Create custom views and tailor the app to your preferences. If you haven't installed ServiceDesk Plus yet, go ahead and try out out the fully featured, 30-day, free trial at https://mnge.it/install-servicedesk. Note: This is not a stand-alone application. To log in, your organization must have downloaded and installed the ServiceDesk Plus app or must have an account with ServiceDesk Plus. The ServiceDesk Plus mobile app is only supported with ServiceDesk Plus On-premises version 14000 and above.
Shepherd CMMS
Manage field service operations, maintenance schedules, and health and safety protocols directly within NetSuite. This business application streamlines workflows for efficient asset management and compliance.
- Field service management
- Maintenance scheduling
- Health and safety compliance
- Native NetSuite integration
- Asset management
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Field Service, Maintenance Management, and Healthy & Safety native to the NetSuite platform. Contact our system administrator for authentication
Screenshots
Verdict
The clearest difference is review sentiment: Shepherd CMMS at 33% against ServiceDesk Plus | On's 16%. Shepherd CMMS also leads on rating (5.0 vs 4.8) and update cadence (every 2 weeks vs monthly). ServiceDesk Plus | On's advantage is ratings volume (21 vs 2). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Shepherd CMMS holds the better App Store score, 5.0 against 4.8. That said, the two scores are not equally well evidenced: ServiceDesk Plus | On has 21 ratings behind it against 2, so its average is the more settled of the two. Written reviews point the same way: 16% of ServiceDesk Plus | On's written reviews are positive against 33% of Shepherd CMMS's.
ServiceDesk Plus | On ships an update monthly, Shepherd CMMS every 2 weeks. The most recent releases landed on October 30, 2026 and October 24, 2026 respectively.
| Parameter | ServiceDesk Plus | On | Shepherd CMMS |
|---|---|---|
| Price | Free | Free |
| Rating | 4.8 (21 ratings) | 5.0 (2 ratings) — better |
| Positive reviews | 16.0% of reviews | 33.3% of reviews — better |
| Number of ratings | 21 — better | 2 |
| Update frequency | Monthly | Every 2 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad | iPhone, iPad |
| Requires iOS | 16.0 | 16.0 |
| Further details — not scored | ||
| Size | 52 MB | 32 MB |
| Age rating | 4+ | 4+ |
| Developer | Zoho Corporation | Shepherd OÜ |
Customer experience
ServiceDesk Plus | On
Shepherd CMMS
Bugs and requests
ServiceDesk Plus | On
Reported bugs
20 issues- Invalid JSON errors when viewing ticket details
- App crashes when pressing request details
- SAML login returns to login prompt after authentication
- Photo attachment failures with invalid JSON error
- Dark mode UI issues (white text on white background)
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- Password field doesn't allow pasting
- Buttons cut off on iPhone 12 Pro and newer devices
- App incompatible with iPhone 14 Pro Max
- App doesn't work with iOS 13+ and iPhone 11+ screen formats
- Force closing on various device models
- Widget loading indefinitely
- Barcode scanner only works 1 in 10 times
- Subcategory dropdown not properly populated
- App signs out spontaneously
- Notifications sent for user's own actions
- Group assignment broken after updates
- Missing account element error on login
- Work log viewing causes crashes
- Null errors when opening tickets
- Random error messages appearing
Requested features
17 requests- SAML/SSO authentication support
- Audio notifications for incoming tickets
- Ability to view full conversation history
- Attachment preview functionality
- Reply templates
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- Global search across tickets
- Sort tickets by priority, due date, and other fields
- iPad universal app support
- Ability to edit more ticket fields (category, subcategory, group assignment)
- Access to Problems, Projects, and other modules
- Closure codes and FCR checkboxes
- Asset editing capabilities
- Barcode scanner improvements
- Task creation and closure from app
- Email signature support for replies
- Custom filter visibility
- Ability to create service requests as standard user
Shepherd CMMS
Not enough reviews yet to summarise bugs or requests.
In-app purchases
ServiceDesk Plus | On
No in-app purchases
Shepherd CMMS
No in-app purchases
Questions
Is ServiceDesk Plus | On free?
Is Shepherd CMMS free?
Which has better reviews, ServiceDesk Plus | On or Shepherd CMMS?
Do ServiceDesk Plus | On or Shepherd CMMS have ads?
Which is updated more often, ServiceDesk Plus | On or Shepherd CMMS?
Other comparisons
