HP Poly Studio Mobile vs BeyondTrust Support

Get the most of your HP Poly Bluetooth® devices with HP Poly Studio Mobile! Poly Lens is now HP Poly Studio Mobile. Same trusted device personalization and management but with a fresh look & feel, and innovative features designed with you in mind. Whether you need to turn noise cancelation on for a work call or crank up the bass when listening to your favorite music, no more digging through menus to find your favorite settings. Place shortcuts to up to three of your favorite settings right at the home screen. So, whether you're moving from music to meetings or commuting to conferences, your device keeps pace with you. With over the air software updates for your devices, the HP Poly Studio Mobile app makes it easy for you to keep your device up to date so you can access its latest features. Get started faster with your latest HP Poly Bluetooth® device with built-in Quick Start Guides and Fit Tests (for applicable devices). You can also access detailed user guides and helpful support information when you need it. Can’t remember where you left your device? Use the Find My Device feature to easily locate it! It’s built for organizations, too. If enabled by your company, supported devices can share telemetry with the Poly Lens Cloud (https://lens.poly.com/), giving enterprise IT administrators visibility into connection status and device inventory. They can also set policies to standardize configurations. Learn more at https://info.lens.poly.com. SUPPORTED DEVICES Poly Voyager Legend 30 Poly Voyager Legend 50 Poly Voyager Free 20 Poly Voyager 4200 UC Series Poly Voyager 4300 UC Series Poly Voyager 5200 UC Series Poly Voyager 6200 UC Series Poly Voyager 8200 UC Series Poly Voyager Focus 2 UC Series Poly Voyager Focus UC Poly Voyager Free 60, Free 60+ Poly Voyager Surround 80, Surround 85 Poly Sync 20, Sync 20-M, Sync 40, Sync 40-M © 2025 HP Development Company, L.P. Bluetooth is a registered trademark of Bluetooth SIG, Inc. All trademarks are the property of their respective owners.

You can dramatically broaden service desk reach with the new BeyondTrust iOS Customer Client. Employees and end users with popular iOS-powered mobile devices can get the fullest support they need to be more productive while mobile. Support reps can securely chat, co-browse a web site or app on the end user's mobile device, view screen shots that the end user captures, and even push status updates to mobile employees and end users right from the BeyondTrust Rep Console. Feature Overview: • Secure Session Chat – Use BeyondTrust to chat in real-time with mobile users to better understand the issue, transfer files, and view the device’s system information. • Screen Co-Browsing – Support reps using BeyondTrust can see the same web sites and web apps that the end user is actively viewing on their mobile device, offering immediate guidance to troubleshoot the issue. • Screen Snapshot Viewing – End users can share captured screen shots of issues with their support rep, to further collaborate on the challenges they may face with their mobile device. • Push Web Updates – Support reps can push URLs to end users containing key status updates and system configuration profiles to rapidly resolve the issue. Note: The BeyondTrust iOS Customer Client works with existing BeyondTrust installations with version 15.2.1 or greater and support sites with trusted CA-signed certificates.