Cisco Jabber vs GlobalProtect™
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Cisco Jabber
This application provides a unified communication experience, offering presence, instant messaging, voice, voice messaging, and video calling. It allows users to escalate calls into multi-party conferences and integrates with other collaboration tools.
- Instant messaging and presence
- Integrated voice and video calling
- Visual voicemail
- Escalate to WebEx meetings
- Cross-platform compatibility
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Cisco Jabber™ for iPhone and iPad is a collaboration application that provides presence, instant messaging (IM), voice, voice messaging, and video calling capabilities on Apple iPhone, iPad, and Apple Watch. Escalate your Jabber calls into multi-party conferencing with Cisco WebEx® Meetings. This application supports the following capabilities: • Integrated voice • High-quality video with interoperability to Cisco video endpoints • IM, presence • Visual voicemail • One-tap escalation to WebEx meetings (cross-launches the Cisco WebEx® Meetings application) Device and Operating System Requirements: The latest Cisco Jabber for iPhone and iPad Release is supported on iOS 18 and iPadOS 18. iPhone models compatible with iOS18: https://support.apple.com/guide/iphone/iphone-models-compatible-with-ios-18-iphe3fa5df43/18.0/ios/18.0 iPad models compatible with iPadOS 18: https://support.apple.com/guide/ipad/ipad-models-compatible-with-ipados-18-ipad213a25b2/ipados For more information about Cisco Jabber, visit: http://www.cisco.com/go/jabber IMPORTANT: If connecting to Cisco Unified Communications Manager, administrators must enable the correct Cisco Jabber for iPhone and iPad configurations, or proper connectivity will not be established. For details, review the latest Cisco Jabber Installation and Configuration Guide, and Server Setup Guide. IMPORTANT: Most of the features described above are specific to a particular system configuration. Please check with your IT administrator to determine the specific features that are available to you. Portions of Cisco Jabber are licensed under the GNU Lesser General Public License (LGPL), and are “Copyright © 1999 Erik Walthinsen omega@cse.ogi.edu”. You may obtain a copy of the LGPL license at http://www.gnu.org/licenses/lgpl-2.1.html. Cisco, Cisco Unified Communications Manager and Cisco Jabber are trademarks of Cisco Systems, Inc. Copyright © 2013-2025 Cisco Systems, Inc. All Rights Reserved. By tapping “Install” you agree to install Jabber and all future software updates, and you accept the terms of service and privacy statement below: http://www.cisco.com/web/siteassets/legal/privacy.html Email us at jabber-ios-feedback@cisco.com with any feedback. Support URL http://www.cisco.com/c/en/us/support/customer-collaboration/jabber-iphone-ipad/tsd-products-support-series-home.html Marketing URL http://www.cisco.com/go/jabber
GlobalProtect™
This app provides secure network connectivity for mobile users, allowing them to access enterprise resources safely from outside the office. It automatically connects to the best available gateway for optimal performance and security.
- Automatic VPN connection
- Remote Access VPN support
- Per App VPN mode
- Automatic gateway discovery
- IPSec or SSL connection
- MDM integration
- Two-factor authentication
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GlobalProtect for iOS connects to a GlobalProtect gateway on a Palo Alto Networks next-generation firewall to allow mobile users to benefit from enterprise security protection. Enterprise administrator can configure the same app to connect in either Always-On VPN, Remote Access VPN or Per App VPN mode. The app automatically adapts to the end user’s location and connects the user to the best available gateway in order to deliver optimal performance for all users and their traffic, without requiring any effort from the user. This allows users to work safely and effectively at locations outside of the traditional office. Before installing this app, please check with your IT department to ensure that your organization has enabled a GlobalProtect gateway subscription on the firewall. Features: Automatic VPN connection using iOS VPN On-Demand Support for BYOD with Remote Access VPN and App Level VPN Automatic discovery of best available gateway Manual gateway selection capability Connection over IPSec or SSL Integration with MDM for easy provisioning Support for changing an expired AD/RADIUS password when the user connects remotely Support for 2 Factor One Time Password based Authentication using RADIUS, SAML Support for other PAN-OS authentication methods, including LDAP, Client Certificates, and Local User Databases Full benefits of the native iOS experience with integrated notifications Capability for enterprises to enable users to use any app securely Requirements: Supported on Palo Alto Networks next-generation firewalls running PAN-OS 7.1, 8.0, 8.1 and above Requires a GlobalProtect gateway subscription installed on the Palo Alto Networks firewall in order to enable support for GlobalProtect app for iOS. Supported on iOS 10 and later releases
Screenshots
Verdict
Cisco Jabber and GlobalProtect™ both sit at 4.6 stars, but that hides the real split: 27% of Cisco Jabber's written reviews are positive against 16% of GlobalProtect™'s. Cisco Jabber also leads on ratings volume (17K vs 2.8K). GlobalProtect™'s advantage is iOS requirement (13.0 vs 16.0). On price, rating, update cadence and ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Cisco Jabber holds the better App Store score, 4.6 against 4.4. That said, the two scores are not equally well evidenced: Cisco Jabber has 17K ratings behind it against 2.8K, so its average is the more settled of the two. Written reviews point the same way: 27% of Cisco Jabber's written reviews are positive against 16% of GlobalProtect™'s.
Cisco Jabber ships an update every 2 months, GlobalProtect™ every 3 months. The most recent releases landed on November 5, 2026 and November 3, 2026 respectively.
| Parameter | Cisco Jabber | GlobalProtect™ |
|---|---|---|
| Price | Free | Free |
| Rating | 4.6 (17K ratings) — better | 4.4 (2.8K ratings) |
| Positive reviews | 27.0% of reviews — better | 16.3% of reviews |
| Number of ratings | 17K — better | 2.8K |
| Update frequency | Every 2 months — better | Every 3 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, Apple Watch | iPhone, iPad, iPod |
| Requires iOS | 16.0 | 13.0 — better |
| Further details — not scored | ||
| Size | 170 MB | 14 MB |
| Age rating | 4+ | 4+ |
| Developer | Cisco | Palo Alto Networks |
Customer experience
Cisco Jabber
GlobalProtect™
User reviews
Cisco Jabber
From 17K App Store ratingsWhat we love
- 🚀 Works well when it's working
- 👍 Good app when it functions properly
- 🚀 Excellent video and audio quality
Room to improve
- 🐛 Frequent disconnections and login issues
- 🐛 Unreliable notifications and missed calls
- 🐛 Compatibility issues with newer iOS versions
- 🐛 Crashes and freezes
- 🔋 High battery consumption
GlobalProtect™
From 2.8K App Store ratingsWhat we love
- 👍 Easy to use
- 🚀 Works well when set up
- 🔒 Secure VPN connection
Room to improve
- 🐛 Frequent connection issues
- 🔍 Lack of troubleshooting options
- 🤯 Frustrating user experience
- 🔑 Difficult to change login credentials
- 🔌 Disconnects internet when turned off
Bugs and requests
Cisco Jabber
Reported bugs
3 issues- Inability to receive calls when app is in background
- Notifications not working as expected
- Frequent need to log in and reconnect
Requested features
3 requests- Allow customization of ringtones
- Improve syncing of chat history across devices
- Add support for iPad multitasking
GlobalProtect™
Reported bugs
4 issues- Crashes on iOS 15 and newer
- "Missing required input parameters" error
- Fails to connect with certain authentication methods
- Stuck in "connecting" state, requires reinstall
Requested features
5 requests- Multiple portal support
- Ability to save server addresses
- Support for hardware security keys
- Landscape mode for tablets
- Improved compatibility with newer OS versions
In-app purchases
Cisco Jabber
No in-app purchases
GlobalProtect™
No in-app purchases
Questions
Is Cisco Jabber free?
Is GlobalProtect™ free?
Which has better reviews, Cisco Jabber or GlobalProtect™?
Do Cisco Jabber or GlobalProtect™ have ads?
Which is updated more often, Cisco Jabber or GlobalProtect™?
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