Cisco Jabber vs QLess Concierge
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Cisco Jabber
This application provides a unified communication experience, offering presence, instant messaging, voice, voice messaging, and video calling. It allows users to escalate calls into multi-party conferences and integrates with other collaboration tools.
- Instant messaging and presence
- Integrated voice and video calling
- Visual voicemail
- Escalate to WebEx meetings
- Cross-platform compatibility
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Cisco Jabber™ for iPhone and iPad is a collaboration application that provides presence, instant messaging (IM), voice, voice messaging, and video calling capabilities on Apple iPhone, iPad, and Apple Watch. Escalate your Jabber calls into multi-party conferencing with Cisco WebEx® Meetings. This application supports the following capabilities: • Integrated voice • High-quality video with interoperability to Cisco video endpoints • IM, presence • Visual voicemail • One-tap escalation to WebEx meetings (cross-launches the Cisco WebEx® Meetings application) Device and Operating System Requirements: The latest Cisco Jabber for iPhone and iPad Release is supported on iOS 18 and iPadOS 18. iPhone models compatible with iOS18: https://support.apple.com/guide/iphone/iphone-models-compatible-with-ios-18-iphe3fa5df43/18.0/ios/18.0 iPad models compatible with iPadOS 18: https://support.apple.com/guide/ipad/ipad-models-compatible-with-ipados-18-ipad213a25b2/ipados For more information about Cisco Jabber, visit: http://www.cisco.com/go/jabber IMPORTANT: If connecting to Cisco Unified Communications Manager, administrators must enable the correct Cisco Jabber for iPhone and iPad configurations, or proper connectivity will not be established. For details, review the latest Cisco Jabber Installation and Configuration Guide, and Server Setup Guide. IMPORTANT: Most of the features described above are specific to a particular system configuration. Please check with your IT administrator to determine the specific features that are available to you. Portions of Cisco Jabber are licensed under the GNU Lesser General Public License (LGPL), and are “Copyright © 1999 Erik Walthinsen omega@cse.ogi.edu”. You may obtain a copy of the LGPL license at http://www.gnu.org/licenses/lgpl-2.1.html. Cisco, Cisco Unified Communications Manager and Cisco Jabber are trademarks of Cisco Systems, Inc. Copyright © 2013-2025 Cisco Systems, Inc. All Rights Reserved. By tapping “Install” you agree to install Jabber and all future software updates, and you accept the terms of service and privacy statement below: http://www.cisco.com/web/siteassets/legal/privacy.html Email us at jabber-ios-feedback@cisco.com with any feedback. Support URL http://www.cisco.com/c/en/us/support/customer-collaboration/jabber-iphone-ipad/tsd-products-support-series-home.html Marketing URL http://www.cisco.com/go/jabber
QLess Concierge
This application helps businesses manage virtual queues for their customers, allowing them to text or call customers when they are ready. It aims to eliminate physical waiting lines and provide valuable insights into customer flow.
- Virtual queue management
- Customer notification via text/call
- Analytics for customer flow
- Flexible workflow adaptation
- Reduced employee workload
- Cloud-based solution
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Imagine your business without waiting lines. QLess™ queue management software provides businesses with the ability to manage virtual queues for their customers. Simply enter customer phone numbers into the convenient mobile interface for iPad and the patented QLess system will text or call them when you are ready. Even customers without cell phones can take part in the virtual queuing, being identified by their names. QLess has queued over 100 million customers at businesses around the world including stores, DMVs, state, city, and federal government offices, urgent care, doctor's offices, hospitals, colleges, restaurants, auto dealers, animal shelters, car rentals, insurance agencies, shooting ranges, tax services, salons, and more. Not only will your employees be happy to work at their own pace, but your customers will be even happier to never have to wait in line again. With all of this potential happiness at stake, what are you waiting for? Features: • Give the gift of time. QLess-powered businesses have already given back over 6,500 years of time to their customers. Focus on your work, we'll make the time. • Bring in more business. With the powerful analytics data gathered by Concierge, you'll gain valuable insights on serving more people with fewer hassles. • Adapts to your workflows. Unlike other solutions, QLess is engineered from the ground up to offer maximum flexibility for all service industries. • Grows with your business. Concierge is fully integrated with the complete QLess platform, so whether you need more advanced features now or in the future, you'll be covered. • Reduced employee workload. Not only will the system automatically monitor where people are in line, but with the mobile and online solutions, customers can even manage themselves. • No additional hardware required. QLess harnesses the power of the Cloud to provide intelligent wait management without costly server administration. QLess takes your customer flow management to the next level. To learn more about what puts QLess Mobile Queuing head-and-shoulders above simple guest paging, wait buzzers, electronic call forward systems, wait list management, or take a number solutions, please visit our site for more information.
Screenshots
Verdict
The clearest difference is rating: Cisco Jabber at 4.6 against QLess Concierge's 1.0. Cisco Jabber also leads on review sentiment (27% vs 0%) and ratings volume (17K vs 2). QLess Concierge's advantage is update cadence (monthly vs every 2 months) and iOS requirement (10.3 vs 16.0). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Cisco Jabber holds the better App Store score, 4.6 against 1.0. That said, the two scores are not equally well evidenced: Cisco Jabber has 17K ratings behind it against 2, so its average is the more settled of the two. Written reviews point the same way: 27% of Cisco Jabber's written reviews are positive against 0% of QLess Concierge's.
Cisco Jabber ships an update every 2 months, QLess Concierge monthly. The most recent releases landed on November 6, 2026 and November 1, 2026 respectively.
| Parameter | Cisco Jabber | QLess Concierge |
|---|---|---|
| Price | Free | Free |
| Rating | 4.6 (17K ratings) — better | 1.0 (2 ratings) |
| Positive reviews | 27.0% of reviews — better | 0.0% of reviews |
| Number of ratings | 17K — better | 2 |
| Update frequency | Every 2 months | Monthly — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, Apple Watch — better | iPad |
| Requires iOS | 16.0 | 10.3 — better |
| Further details — not scored | ||
| Size | 170 MB | 7 MB |
| Age rating | 4+ | 4+ |
| Developer | Cisco | QLess Inc. |
Customer experience
Cisco Jabber
QLess Concierge
Bugs and requests
Cisco Jabber
Reported bugs
3 issues- Inability to receive calls when app is in background
- Notifications not working as expected
- Frequent need to log in and reconnect
Requested features
3 requests- Allow customization of ringtones
- Improve syncing of chat history across devices
- Add support for iPad multitasking
QLess Concierge
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Cisco Jabber
No in-app purchases
QLess Concierge
No in-app purchases
Questions
Is Cisco Jabber free?
Is QLess Concierge free?
Which has better reviews, Cisco Jabber or QLess Concierge?
Do Cisco Jabber or QLess Concierge have ads?
Which is updated more often, Cisco Jabber or QLess Concierge?
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