BeyondTrust Support vs Private WiFi™ Mobile for AOL

You can dramatically broaden service desk reach with the new BeyondTrust iOS Customer Client. Employees and end users with popular iOS-powered mobile devices can get the fullest support they need to be more productive while mobile. Support reps can securely chat, co-browse a web site or app on the end user's mobile device, view screen shots that the end user captures, and even push status updates to mobile employees and end users right from the BeyondTrust Rep Console. Feature Overview: • Secure Session Chat – Use BeyondTrust to chat in real-time with mobile users to better understand the issue, transfer files, and view the device’s system information. • Screen Co-Browsing – Support reps using BeyondTrust can see the same web sites and web apps that the end user is actively viewing on their mobile device, offering immediate guidance to troubleshoot the issue. • Screen Snapshot Viewing – End users can share captured screen shots of issues with their support rep, to further collaborate on the challenges they may face with their mobile device. • Push Web Updates – Support reps can push URLs to end users containing key status updates and system configuration profiles to rapidly resolve the issue. Note: The BeyondTrust iOS Customer Client works with existing BeyondTrust installations with version 15.2.1 or greater and support sites with trusted CA-signed certificates.

This product is intended for paid AOL Advantage Plan members with a valid subscription that includes Private WiFi as a benefit, and users who have subscribed to a stand-alone Private WiFi for AOL subscription from AOL. AOL customers can go to myaccount.aol.com to view their benefits and manage their subscriptions. Private WiFi is a cloud-based VPN service that protects your privacy and saves you money on your cell phone bill. Private WiFi encrypts everything you do on the Web with bank-level security, so no one can steal your sensitive information. With Private WiFi, you will benefit from… Sophisticated Technology - Private WiFi offers a Virtual Private Network (VPN) that uses industry-standard 128-bit encryption, the same proven encryption technology trusted by financial institutions and government agencies. Intelligent Activation - Our VPN uses our patented “Intelligent Activation”, which means that it can tell when your device switches from WiFi to a cellular network. If the WiFi connection is unsecured, such as at coffee shops, hotels and public areas, Private WiFi automatically encrypts your data to protect your privacy. Global Accessibility - Private WiFi works everywhere in any hotspot around the world. Total Anonymity - Private WiFi automatically reroutes your data through an encrypted server in another location, which keeps you anonymous. Your actual location and IP address is never disclosed. Simplicity - Private WiFi installs quickly, and takes seconds to connect you to a secure encryption server so you can browse the web securely from any public hotspot. Non-Intrusive - It runs invisibly in the background while you browse the web or write an email. Dedicated Support - Private WiFi is committed to extraordinary customer service. Real product support from a real person is always available via email. For more information about our Privacy Policy, please go here: http://www.privatewifi.com/privacy-policy/ For more information about our Terms of Service, please go here: http://www.privatewifi.com/eula/