BeyondTrust Support vs Acronis Mobile

You can dramatically broaden service desk reach with the new BeyondTrust iOS Customer Client. Employees and end users with popular iOS-powered mobile devices can get the fullest support they need to be more productive while mobile. Support reps can securely chat, co-browse a web site or app on the end user's mobile device, view screen shots that the end user captures, and even push status updates to mobile employees and end users right from the BeyondTrust Rep Console. Feature Overview: • Secure Session Chat – Use BeyondTrust to chat in real-time with mobile users to better understand the issue, transfer files, and view the device’s system information. • Screen Co-Browsing – Support reps using BeyondTrust can see the same web sites and web apps that the end user is actively viewing on their mobile device, offering immediate guidance to troubleshoot the issue. • Screen Snapshot Viewing – End users can share captured screen shots of issues with their support rep, to further collaborate on the challenges they may face with their mobile device. • Push Web Updates – Support reps can push URLs to end users containing key status updates and system configuration profiles to rapidly resolve the issue. Note: The BeyondTrust iOS Customer Client works with existing BeyondTrust installations with version 15.2.1 or greater and support sites with trusted CA-signed certificates.

Acronis Mobile protects your mobile data against accidental deletion, lost devices, and online attacks by delivering easy, reliable and complete backup for all of your iOS smartphones and tablets. With hybrid protection that’s better than the backup that comes with your phone, Acronis Mobile offers reliable data protection for your mobile devices, ensuring your contacts, photos, videos, reminders, and calendars are safe, accessible, and private. You can simultaneously back up your mobile files to the Acronis cloud and a local computer (Mac or PC) – using your Wi-Fi network to save on data charges. Need to retrieve a specific photo or contact? The new Acronis Mobile lets you browse your backup files for the individual item you want, without having to restore everything. \*\*\* Note: This app is not designed to work with business-oriented Acronis Cyber Protect. If you are looking for the mobile backup app for your business, search for “Acronis Cyber Protect” \*\*\* Features • Protect an unlimited number of mobile devices • Back up contacts, photos, videos, calendars, and reminders • Browse back up files to recover a specific item or make a full recovery • Back up to the cloud and a local computer (PC or Mac) at the same time • Access backup files to retrieve data from the current device or your other mobile devices • Ensure greater data privacy by encrypting your mobile backups • “Save Power Mode” helps manage battery usage, stopping continuous backups when power is low • Back Up continuously while charging • Save data charges with the “Use Wi-Fi Only” setting, or back up on-the-go via your cell connection • Access backed up data from any device, anytime, anywhere • Manage all of your backups with an intuitive, user-friendly dashboard The newly redesigned Acronis Mobile delivers backups that are easy, reliable, and complete.