Comparison

Mi Telcel vs Telmex

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Mi Telcel

Manage your mobile services, including recharges, payments, and package purchases, without visiting a customer service center. Access account information, pay bills, and explore additional services for both postpaid and prepaid lines.

Highlights
  • Mobile recharges and payments
  • Package purchases (internet, international)
  • Account balance and usage check
  • Bill payment and history
  • Service management (add/remove)
  • Friend and family recharges
Features
Read full description

La app Mi Telcel es la manera más fácil de realizar recargas, pagos, compra de paquetes y de gestionar los servicios de tu línea sin necesidad de acudir a un Centro de Atención a Clientes. Está disponible para todos nuestros clientes con dispositivo iOS compatible. Descárgala, úsala y ahorra tiempo. Una vez que la descargues regístrate para acceder a todas las posibilidades que ofrece. Si aún no estás registrado, puedes utilizar Mi Telcel para realizar recargas y consultar tu saldo y consumo de Internet. ¿Tienes Plan de Renta? En la pantalla de “Inicio” te presentamos la información más relevante de tu línea; conoce tu saldo y fecha límite de pago. En la sección “Mi Cuenta” paga tu factura con tarjeta de crédito o débito, descarga tus facturas anteriores y consulta tu historial de pagos. En la sección “Servicios” puedes dar de alta/baja los Servicios Adicionales de tu línea y conocer Internet de las cosas. En la sección “Paquetes” puedes comprar paquetes de Internet, paquetes para viajar al extranjero y recargar saldo a amigos y familiares con tarjeta de crédito o débito. ¿Tienes Amigo de Telcel? En la sección “Inicio” te mostramos la información más relevante de tu línea, puedes contratar Paquetes de Internet y Amigo Sin Límite y, si ya tienes uno, te decimos cuál es y los MB disponibles. Consulta el detalle de tus saldos y realiza recargas con tarjeta de crédito o débito. En la sección “Servicios” puedes consultar tus suscripciones de Telcel y de Terceros. En la sección “Paquetes” también puedes recargar saldo, contratar paquetes de Internet.

About

Telmex

Manage your Telmex services, including bill payments, internet speed upgrades, and mobile recharges. Access exclusive benefits like free Claro Video and antivirus, and customize your modem settings. Get 24/7 support through a dedicated chat.

Highlights
  • Consult, pay, and automate bill payments
  • Upgrade internet package speed
  • Recharge Telcel airtime
  • Activate free services (Claro Video, antivirus)
  • Activate digital bill
  • Customize modem name and password
  • 24/7 chat support
Features
Read full description

Descubre todos lo que la App Telmex tiene para ti. Crea o ingresa con tu cuenta Mi Telmex para acceder a los beneficios: · Podrás consultar, pagar y domiciliar tu Recibo Telmex · Incrementar la velocidad de tu Paquete Infinitum y contrata Disney+ o Netflix · Realizar Recargas de Tiempo Aire Telcel con cargo a tu Recibo Telmex · Activar SIN COSTO servicios como: Claro Video y antivirus. · Activa tu Recibo Telmex Digital · Personalizar el nombre y contraseña de tu módem · Si necesitas ayuda o soporte de tus servicios Telmex, tendrás un chat disponible 24/7. Telmex está contigo.

Screenshots

Mi Telcel4 screens
Telmex4 screens

Verdict

The call

The clearest difference is rating: Telmex at 4.6 against Mi Telcel's 2.8. Telmex also leads on ads (none vs shown). On price, review sentiment, ratings volume and update cadence there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Telmex holds the better App Store score, 4.6 against 2.8. Both are backed by a comparable volume of ratings — 2.7K and 5.9K respectively. Written reviews point the same way: 4% of Mi Telcel's written reviews are positive against 10% of Telmex's.

UpkeepUpdate frequency

Mi Telcel ships an update fortnightly, Telmex monthly. The most recent releases landed on September 18, 2026 and September 22, 2026 respectively.

Scorecard2 real differences · 8 level
Mi Telcel versus Telmex: the parameters behind the verdict, then further details
ParameterMi TelcelTelmex
PriceFreeFree
Rating2.8 (2.7K ratings)4.6 (5.9K ratings) — better
Positive reviews4.2% of reviews9.9% of reviews — better
Number of ratings2.7K5.9K — better
Update frequencyFortnightly — betterMonthly
AdsYesNo — better
In-app purchasesNoNo
MonetizationFree with in-app purchasesFree with in-app purchases
DevicesiPhone, iPad, iPod — betteriPhone, iPod
Requires iOS15.615.6
Further details — not scored
Size196 MB156 MB
Age rating4+17+
DeveloperAmérica MóvilTeléfonos de México, S.A.B. de C.V.

Customer experience

Mi Telcel

All ratings2,718 ratings
Positive41.9%
Neutral5.2%
Negative52.9%
Written reviews166 reviews
Positive4.2%
Neutral3.6%
Negative92.2%

Telmex

All ratings5,890 ratings
Positive90.8%
Neutral2.6%
Negative6.6%
Written reviews162 reviews
Positive9.9%
Neutral3.7%
Negative86.4%

User reviews

Mi Telcel

From 2.7K App Store ratings

What we love

  • ⭐ Decent service quality
  • 💳 Works with Mexican bank cards

Room to improve

  • 🐛 Frequent crashes and freezes
  • ⚠️ Unreliable payment processing
  • 🕰️ Slow and unresponsive
  • 🤯 Confusing and unintuitive UI
  • 🚫 Inability to use international cards

Telmex

From 5.9K App Store ratings

What we love

  • ⭐ Good security
  • ⚡ Fast recharge service

Room to improve

  • 🐛 Frequent crashes
  • 🔍 Difficult to navigate
  • 🔒 Login issues
  • ⏱️ Slow performance
  • 💰 Overpriced services

Bugs and requests

Mi Telcel

Reported bugs

3 issues
  • Login issues
  • Disappearing data usage information
  • Inability to access account details

Requested features

3 requests
  • Improve payment options and stability
  • Provide better customer support
  • Optimize app performance and reliability

Telmex

Reported bugs

3 issues
  • Unable to register account
  • Incorrect billing information
  • Payments not processing correctly

Requested features

3 requests
  • Ability to view past bills
  • Option to change account details remotely
  • Improved app stability and reliability

In-app purchases

None

Mi Telcel

No in-app purchases

None

Telmex

No in-app purchases

Questions

Is Mi Telcel free?
Mi Telcel is free to download, with no in-app purchases.
Is Telmex free?
Telmex is free to download, with no in-app purchases.
Which has better reviews, Mi Telcel or Telmex?
Telmex is rated higher. Mi Telcel averages 2.8 out of 5 from 2.7K ratings, while Telmex averages 4.6 from 5.9K ratings.
Do Mi Telcel or Telmex have ads?
Mi Telcel shows ads; Telmex does not.
Which is updated more often, Mi Telcel or Telmex?
Mi Telcel ships an update fortnightly, and Telmex monthly. Most recently, Mi Telcel was updated on September 18, 2026 and Telmex on September 22, 2026.

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