Mi Telcel vs Telmex
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Mi Telcel
Manage your mobile services, including recharges, payments, and package purchases, without visiting a customer service center. Access account information, pay bills, and explore additional services for both postpaid and prepaid lines.
- Mobile recharges and payments
- Package purchases (internet, international)
- Account balance and usage check
- Bill payment and history
- Service management (add/remove)
- Friend and family recharges
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La app Mi Telcel es la manera más fácil de realizar recargas, pagos, compra de paquetes y de gestionar los servicios de tu línea sin necesidad de acudir a un Centro de Atención a Clientes. Está disponible para todos nuestros clientes con dispositivo iOS compatible. Descárgala, úsala y ahorra tiempo. Una vez que la descargues regístrate para acceder a todas las posibilidades que ofrece. Si aún no estás registrado, puedes utilizar Mi Telcel para realizar recargas y consultar tu saldo y consumo de Internet. ¿Tienes Plan de Renta? En la pantalla de “Inicio” te presentamos la información más relevante de tu línea; conoce tu saldo y fecha límite de pago. En la sección “Mi Cuenta” paga tu factura con tarjeta de crédito o débito, descarga tus facturas anteriores y consulta tu historial de pagos. En la sección “Servicios” puedes dar de alta/baja los Servicios Adicionales de tu línea y conocer Internet de las cosas. En la sección “Paquetes” puedes comprar paquetes de Internet, paquetes para viajar al extranjero y recargar saldo a amigos y familiares con tarjeta de crédito o débito. ¿Tienes Amigo de Telcel? En la sección “Inicio” te mostramos la información más relevante de tu línea, puedes contratar Paquetes de Internet y Amigo Sin Límite y, si ya tienes uno, te decimos cuál es y los MB disponibles. Consulta el detalle de tus saldos y realiza recargas con tarjeta de crédito o débito. En la sección “Servicios” puedes consultar tus suscripciones de Telcel y de Terceros. En la sección “Paquetes” también puedes recargar saldo, contratar paquetes de Internet.
Telmex
Manage your Telmex services, including bill payments, internet speed upgrades, and mobile recharges. Access exclusive benefits like free Claro Video and antivirus, and customize your modem settings. Get 24/7 support through a dedicated chat.
- Consult, pay, and automate bill payments
- Upgrade internet package speed
- Recharge Telcel airtime
- Activate free services (Claro Video, antivirus)
- Activate digital bill
- Customize modem name and password
- 24/7 chat support
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Descubre todos lo que la App Telmex tiene para ti. Crea o ingresa con tu cuenta Mi Telmex para acceder a los beneficios: · Podrás consultar, pagar y domiciliar tu Recibo Telmex · Incrementar la velocidad de tu Paquete Infinitum y contrata Disney+ o Netflix · Realizar Recargas de Tiempo Aire Telcel con cargo a tu Recibo Telmex · Activar SIN COSTO servicios como: Claro Video y antivirus. · Activa tu Recibo Telmex Digital · Personalizar el nombre y contraseña de tu módem · Si necesitas ayuda o soporte de tus servicios Telmex, tendrás un chat disponible 24/7. Telmex está contigo.
Screenshots
Verdict
The clearest difference is rating: Telmex at 4.6 against Mi Telcel's 2.8. Telmex also leads on ads (none vs shown). On price, review sentiment, ratings volume and update cadence there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Telmex holds the better App Store score, 4.6 against 2.8. Both are backed by a comparable volume of ratings — 2.7K and 5.9K respectively. Written reviews point the same way: 4% of Mi Telcel's written reviews are positive against 10% of Telmex's.
Mi Telcel ships an update fortnightly, Telmex monthly. The most recent releases landed on September 18, 2026 and September 22, 2026 respectively.
| Parameter | Mi Telcel | Telmex |
|---|---|---|
| Price | Free | Free |
| Rating | 2.8 (2.7K ratings) | 4.6 (5.9K ratings) — better |
| Positive reviews | 4.2% of reviews | 9.9% of reviews — better |
| Number of ratings | 2.7K | 5.9K — better |
| Update frequency | Fortnightly — better | Monthly |
| Ads | Yes | No — better |
| In-app purchases | No | No |
| Monetization | Free with in-app purchases | Free with in-app purchases |
| Devices | iPhone, iPad, iPod — better | iPhone, iPod |
| Requires iOS | 15.6 | 15.6 |
| Further details — not scored | ||
| Size | 196 MB | 156 MB |
| Age rating | 4+ | 17+ |
| Developer | América Móvil | Teléfonos de México, S.A.B. de C.V. |
Customer experience
Mi Telcel
Telmex
User reviews
Mi Telcel
From 2.7K App Store ratingsWhat we love
- ⭐ Decent service quality
- 💳 Works with Mexican bank cards
Room to improve
- 🐛 Frequent crashes and freezes
- ⚠️ Unreliable payment processing
- 🕰️ Slow and unresponsive
- 🤯 Confusing and unintuitive UI
- 🚫 Inability to use international cards
Telmex
From 5.9K App Store ratingsWhat we love
- ⭐ Good security
- ⚡ Fast recharge service
Room to improve
- 🐛 Frequent crashes
- 🔍 Difficult to navigate
- 🔒 Login issues
- ⏱️ Slow performance
- 💰 Overpriced services
Bugs and requests
Mi Telcel
Reported bugs
3 issues- Login issues
- Disappearing data usage information
- Inability to access account details
Requested features
3 requests- Improve payment options and stability
- Provide better customer support
- Optimize app performance and reliability
Telmex
Reported bugs
3 issues- Unable to register account
- Incorrect billing information
- Payments not processing correctly
Requested features
3 requests- Ability to view past bills
- Option to change account details remotely
- Improved app stability and reliability
In-app purchases
Mi Telcel
No in-app purchases
Telmex
No in-app purchases
Questions
Is Mi Telcel free?
Is Telmex free?
Which has better reviews, Mi Telcel or Telmex?
Do Mi Telcel or Telmex have ads?
Which is updated more often, Mi Telcel or Telmex?
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