ServiceDesk Plus | Cloud vs Help Desk+

Manage your requests, tasks, and approvals—regardless of whether you are on the floor or on the move. With a suite of intuitive ticketing capabilities, real-time dashboards, and an AI-powered voice assistant, you can enhance service delivery not only in IT but across HR, finance, facilities, and beyond. Discover the key features that can transform your service experience ● Multiple instance management: Switch effortlessly between service desk instances and access different modules. ● Request management: Create, edit, and manage incident and service requests with ease. ● Advanced filtering and search: Quickly filter and search for requests by type, ID, subject, or name, ensuring you find what you need without hassle. ● Request details: Access comprehensive request details, including conversations, history, and resolutions. Add notes and upload attachments directly to requests, enriching context and collaboration. ● Task management: Create, edit, and manage tasks across all modules. Filter and search tasks, track work logs, and delete tasks as needed. ● Approval management: View and manage approvals for requests, changes, releases, and purchase orders. ● Real-time notifications: Stay informed about help desk events and request updates with timely push notifications. ● Dynamic dashboard: Keep track of organizational announcements and monitor key performance metrics, including pending requests and daily due requests, to stay ahead of your tasks. ● Change management: Filter, sort, search, and take action on change requests. ● Asset management: Add, view, and manage your organization’s assets by scanning barcodes, QR codes, or RFIDs. Track asset details, raise requests related to assets, and modify asset information on the go. ● Knowledge base access: Power up self-service and accelerate resolutions by accessing solutions from the knowledge base. ● AI-powered smart assistant: Connect with Zia for instant support through conversational chat or voice commands. ● Interactive widgets: Pick up requests, handle approvals, or even call end users from your home screen through interactive widgets. If you haven't installed ServiceDesk Plus yet, go ahead and try out out the fully featured, 30-day, free trial at https://mnge.it/install-servicedesk. Note: This is not a stand-alone application. To log in, your organization must have an account with ServiceDesk Plus.

Help Desk+ is a help desk, service ticket, incident, and change request management app for support teams, service businesses, IT operations, and internal workflows. Create and track tickets, incidents, requests, and support work while keeping customers, employees, teams, and business locations organized from iPhone, iPad, and Mac. HELP DESK & TICKETS • Create service tickets, incidents, and change requests. • Track support work from creation through completion. • Organize tickets by customer, status, category, worker, or team. • Keep service information available to multiple users. • Support customer service, internal support, repairs, maintenance, and project incidents. TEAM WORKFLOW • Coordinate support work across employees and teams. • Assign responsibilities and control access by role. • Separate operations by branch, location, or department. CUSTOMIZATION • Add custom attributes for ticket and service workflows. • Personalize reports and views for your business. • Customize fonts, colors, headers, footers, and logos. SECURITY & ACCESS CONTROL • Manage users, roles, branches, and access lists. • Limit who can view, add, or update data. • Authorize individual devices before account access. • Use biometric authentication supported by your device. STARKODE FOR BUSINESS Part of the Starkode business suite for teams working across iPhone, iPad, and Mac. Need help? Contact support@starkode.com. SUBSCRIPTION Starkode membership is month-to-month with no long-term contracts or cancellation fees. Cancel anytime from your device. Privacy Policy: https://starkode.com/privacy/ Terms of Use: https://starkode.com/terms/