ServiceDesk Plus | Cloud vs PeopleCert Partner

Manage your requests, tasks, and approvals—regardless of whether you are on the floor or on the move. With a suite of intuitive ticketing capabilities, real-time dashboards, and an AI-powered voice assistant, you can enhance service delivery not only in IT but across HR, finance, facilities, and beyond. Discover the key features that can transform your service experience ● Multiple instance management: Switch effortlessly between service desk instances and access different modules. ● Request management: Create, edit, and manage incident and service requests with ease. ● Advanced filtering and search: Quickly filter and search for requests by type, ID, subject, or name, ensuring you find what you need without hassle. ● Request details: Access comprehensive request details, including conversations, history, and resolutions. Add notes and upload attachments directly to requests, enriching context and collaboration. ● Task management: Create, edit, and manage tasks across all modules. Filter and search tasks, track work logs, and delete tasks as needed. ● Approval management: View and manage approvals for requests, changes, releases, and purchase orders. ● Real-time notifications: Stay informed about help desk events and request updates with timely push notifications. ● Dynamic dashboard: Keep track of organizational announcements and monitor key performance metrics, including pending requests and daily due requests, to stay ahead of your tasks. ● Change management: Filter, sort, search, and take action on change requests. ● Asset management: Add, view, and manage your organization’s assets by scanning barcodes, QR codes, or RFIDs. Track asset details, raise requests related to assets, and modify asset information on the go. ● Knowledge base access: Power up self-service and accelerate resolutions by accessing solutions from the knowledge base. ● AI-powered smart assistant: Connect with Zia for instant support through conversational chat or voice commands. ● Interactive widgets: Pick up requests, handle approvals, or even call end users from your home screen through interactive widgets. If you haven't installed ServiceDesk Plus yet, go ahead and try out out the fully featured, 30-day, free trial at https://mnge.it/install-servicedesk. Note: This is not a stand-alone application. To log in, your organization must have an account with ServiceDesk Plus.

The new PeopleCert Partner app brings the experience of managing the entire examination process to the iPhone, with a powerful all-new app! Engineered from the ground-up, combining meticulous design with an intuitive interface, the PeopleCert app delivers the ultimate simplicity on the go, and makes the life of Test Center Managers, Proctors / Invigilators and Trainers more efficient, more productive, and more fun! Test Center Managers Save time, save money and grow your business with the new PeopleCert Partner app! Designed to take the hassle out of exam management, the app allows you to spend more time with your customers while offering you powerful tools to stay on top of your business: • Manage Test Center(s), venues and rooms • Invite Proctors / Invigilators, Trainers and other Test Center Managers • Book exams • Order and assign vouchers • View all vouchers, including redeemed, scheduled and not yet scheduled • View exam lists, including upcoming, pending approval and approved, as well as past, started but not yet closed, and completed. • View full exam details and candidate lists, both registered and non-registered. • View remaining registration time for an upcoming exam • View official results Proctors / Invigilators Say hello to the new PeopleCert Partner app and goodbye to lengthy admin work while being tied to your desk! With the brand-new PeopleCert Partner app, Proctors / Invigilators can view anywhere, at any time: • Full exam lists, both past and upcoming • Full exam details, including candidate list (registered & non-registered) • Candidate details in an instant Additionally, Proctors / Invigilators can perform the following actions on the go: • View remaining registration time in an upcoming exam • Invite candidates to register and send further reminders • Confirm candidate attendance or absence • Print exam material via AirPrint • Upload and review answer sheets for marking • Submit closeout reports • View preliminary results according to Test Center regulations. Trainers Manage your training sessions at a fraction of the time, with the powerful simplicity of the PeopleCert Partner app! The app allows you similar functionality to that of Proctors / Invigilators, while adhering to all necessary restrictions on exam information and exam results, as per PeopleCert rules and Test Center regulations. Compatible with: iPhone 5, 5C, 5s iPhone SE iPhone 6 / 6 Plus iPhone 6s / 6s Plus iPhone 7 / 7 Plus iPhone 8 / 8 Plus iPhone X / XS / XS Max The app is not compatible with older iPhone models.