XProtect® Mobile vs Incident Aware
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
XProtect® Mobile
Access your Milestone video surveillance system remotely from your smartphone or tablet. View live and recorded video, listen to audio, and speak through camera speakers. Stream video from your device and receive alarm notifications.
- View live video
- Playback recorded video
- Export recorded video
- Listen to audio
- Speak through camera speakers
- Stream mobile device video
- Receive push notifications
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This free XProtect Mobile app gives you secure access to your Milestone video surveillance system anytime, anywhere from your smartphone or tablet. Available in 31 languages the application lets you conveniently view live video, play back and export recorded video, listen to audio and speak through the camera-connected speakers using the Push-To-Talk button. Compatible with XProtect Corporate, XProtect Expert, XProtect Professional+, XProtect Express+, XProtect Essential+, and the Milestone Husky NVR series. (For use with XProtect Express and Professional, please download the "XProtect® Mobile Express & Pro" app) Additional product highlights: • Document any event while it happens by streaming video and audio from your mobile device’s camera directly into the Milestone solution • Get peace of mind and stay constantly on top of things by receiving push notifications based on alarms defined in the Milestone solution Try it out Download the app and take a look yourself. XProtect Mobile includes access to a demo server so you can explore the product even if you do not have a Milestone system installed already. Getting started In order to connect and view cameras from your Milestone system, you should have the latest version of the Milestone surveillance system and the XProtect Mobile server installed. For further details on getting started, visit www.milestonesys.com/mobile. Milestone distributes and sells its market-leading XProtect® VMS and the Milestone Husky NVR Series through an authorized partner channel of distributors and resellers in more than 115 countries around the world. Please go to https://www.milestonesys.com/community/find-a-milestone-partner/ to find your local authorized Milestone reseller or distributor.
Incident Aware
This app streamlines organizational communication by providing instant alerts, incident reporting, and real-time information exchange. It facilitates mass notifications, GPS tracking, and comprehensive record management for improved response and record-keeping.
- Instant on-site emergency alerting
- Easy mass notifications
- Simplified incident reporting
- Powerful incident collaboration
- GPS tracking
- Comprehensive record management
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Incident Aware, Your complete solution. Incident Aware is an innovative yet simple broadcast app that allows you to easily modernize and accelerate communication and information exchange within your organization. Incident Aware runs on mobile devices and utilizes existing resources within your organization to instantly connect you with your staff, allowing you to easily exchange critical information, in real time and seamlessly. Incident Aware provides alerts with GPS locations, records incident details, broadcasts messages or special instructions, and empowers you with a variety of customization tools to optimize your responses and streamline your record keeping. No more clumsy, lengthy processes to monitor and receive that critical information within your organization. With Incident Aware you get: Instant On-Site Emergency Alerting Alert selected groups or notify all staff members of on-site emergencies and the specific procedures they should follow. Easy Mass Notifications Quickly distribute info about closures, lockdowns, bulletins or special events via app messages, emails or SMS to targeted users. Simplified Incident Reporting Use intuitive incident guides for recording those critical details as they happen while the facts are still clear. Powerful Incident Collaboration Allow real-time exchange of notes, chats and multimedia specific to each alert or incident. GPS Tracking Automatically Track users as they move within your organization and take action based on where they are located. Comprehensive Record Management Retain and archive critical incident information indefinitely for any future reference or legal requirements. Plus many, many more features... Incident Aware, it's everywhere you can't be.
Screenshots
Verdict
The clearest difference is rating: Incident Aware at 5.0 against XProtect® Mobile's 2.2. Incident Aware also leads on iOS requirement (12.0 vs 18.0). XProtect® Mobile's advantage is ratings volume (126 vs 1) and review sentiment (25% vs 0%). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Incident Aware holds the better App Store score, 5.0 against 2.2. That said, the two scores are not equally well evidenced: XProtect® Mobile has 126 ratings behind it against 1, so its average is the more settled of the two. Written reviews complicate that: 25% of XProtect® Mobile's written reviews are positive against 0% of Incident Aware's, so the app with the better star average is not the one people write more warmly about.
Both ship on a similar rhythm, roughly every 2 months. The most recent releases landed on September 5, 2026 and September 17, 2026 respectively.
| Parameter | XProtect® Mobile | Incident Aware |
|---|---|---|
| Price | Free | Free |
| Rating | 2.2 (126 ratings) | 5.0 (1 ratings) — better |
| Positive reviews | 24.8% of reviews — better | 0.0% of reviews |
| Number of ratings | 126 — better | 1 |
| Update frequency | Every 2 months | Every 2 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad | iPhone, iPad, iPod — better |
| Requires iOS | 18.0 | 12.0 — better |
| Further details — not scored | ||
| Size | 38 MB | 86 MB |
| Age rating | 4+ | 4+ |
| Developer | MILESTONE SYSTEMS A/S | Genesis Systems |
Customer experience
XProtect® Mobile
Incident Aware
Bugs and requests
XProtect® Mobile
Reported bugs
4 issues- Inability to connect to servers
- Incompatibility with iOS versions
- Duplicate camera displays
- Playback issues with self-signed SSL certificates
Requested features
4 requests- Add audio support
- Improve motion event thumbnails
- Allow disabling of PIP mode
- Implement Touch ID support
Incident Aware
Not enough reviews yet to summarise bugs or requests.
In-app purchases
XProtect® Mobile
No in-app purchases
Incident Aware
No in-app purchases
Questions
Is XProtect® Mobile free?
Is Incident Aware free?
Which has better reviews, XProtect® Mobile or Incident Aware?
Do XProtect® Mobile or Incident Aware have ads?
Which is updated more often, XProtect® Mobile or Incident Aware?
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