Comparison

XProtect® Mobile vs Tyler Shield Mobile

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

XProtect® Mobile

Access your Milestone video surveillance system remotely from your smartphone or tablet. View live and recorded video, listen to audio, and speak through camera speakers. Stream video from your device and receive alarm notifications.

Highlights
  • View live video
  • Playback recorded video
  • Export recorded video
  • Listen to audio
  • Speak through camera speakers
  • Stream mobile device video
  • Receive push notifications
Features
Read full description

This free XProtect Mobile app gives you secure access to your Milestone video surveillance system anytime, anywhere from your smartphone or tablet. Available in 31 languages the application lets you conveniently view live video, play back and export recorded video, listen to audio and speak through the camera-connected speakers using the Push-To-Talk button. Compatible with XProtect Corporate, XProtect Expert, XProtect Professional+, XProtect Express+, XProtect Essential+, and the Milestone Husky NVR series. (For use with XProtect Express and Professional, please download the "XProtect® Mobile Express & Pro" app) Additional product highlights: • Document any event while it happens by streaming video and audio from your mobile device’s camera directly into the Milestone solution • Get peace of mind and stay constantly on top of things by receiving push notifications based on alarms defined in the Milestone solution Try it out Download the app and take a look yourself. XProtect Mobile includes access to a demo server so you can explore the product even if you do not have a Milestone system installed already. Getting started In order to connect and view cameras from your Milestone system, you should have the latest version of the Milestone surveillance system and the XProtect Mobile server installed. For further details on getting started, visit www.milestonesys.com/mobile. Milestone distributes and sells its market-leading XProtect® VMS and the Milestone Husky NVR Series through an authorized partner channel of distributors and resellers in more than 115 countries around the world. Please go to https://www.milestonesys.com/community/find-a-milestone-partner/ to find your local authorized Milestone reseller or distributor.

About

Tyler Shield Mobile

Enhance officer safety and preparedness with intelligent, law-specific dispatching. This app provides context-aware critical information based on role and location, ensuring mission-critical data is always accessible.

Highlights
  • Intelligent, law-specific dispatching
  • Context-aware critical information
  • Easy-to-read route to calls
  • Responder location and ETA
  • Instant access to building maps and plans
  • Secure communications
  • Real-time call details
Features
Read full description

Police crews stay safer and better prepared using Tyler Shield Mobil created specifically for licensed users of Tyler Technologies’ Law Enforcement software solutions. With intelligent, law-specific dispatching capabilities, this app offers context awareness, which presents critical information based on your role and where and when you are. This intuitive app knows the information users need – at the moment they need it - ensuring mission-critical information is always at their fingertips with features including: • Easy-to-read route to the call • Location of other responders and their estimated time of arrival • Instant access to building maps, preplans, and tactical plans • Access to building contact information including names and phone numbers • Real-time access to call details and incident narrative • Secure communications with dispatch and other responders • Immediate access to incident summary reports • Search functionality for persons and vehicles Tyler users empower themselves using Shield Mobile with the confidence of knowing they won’t ever miss a call or be delayed waiting on others for information.

Screenshots

XProtect® Mobile4 screens
Tyler Shield Mobile4 screens

Verdict

The call

The clearest difference is rating: Tyler Shield Mobile at 3.8 against XProtect® Mobile's 2.2. Tyler Shield Mobile also leads on review sentiment (53% vs 25%). On price, ratings volume, update cadence and ads there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Tyler Shield Mobile holds the better App Store score, 3.8 against 2.2. Both are backed by a comparable volume of ratings — 126 and 325 respectively. Written reviews point the same way: 25% of XProtect® Mobile's written reviews are positive against 53% of Tyler Shield Mobile's.

UpkeepUpdate frequency

XProtect® Mobile ships an update every 2 months, Tyler Shield Mobile every 4 weeks. Both last shipped on October 26, 2026.

Scorecard2 real differences · 8 level
XProtect® Mobile versus Tyler Shield Mobile: the parameters behind the verdict, then further details
ParameterXProtect® MobileTyler Shield Mobile
PriceFreeFree
Rating2.2 (126 ratings)3.8 (325 ratings) — better
Positive reviews24.6% of reviews52.8% of reviews — better
Number of ratings126325 — better
Update frequencyEvery 2 monthsEvery 4 weeks — better
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPadiPhone, iPad
Requires iOS18.017.0 — better
Further details — not scored
Size38 MB155 MB
Age rating4+17+
DeveloperMILESTONE SYSTEMS A/STyler Technologies, Inc

Customer experience

XProtect® Mobile

All ratings126 ratings
Positive26.2%
Neutral4.8%
Negative69.0%
Written reviews126 reviews
Positive24.6%
Neutral7.9%
Negative67.5%

Tyler Shield Mobile

All ratings319 ratings
Positive68.3%
Neutral8.5%
Negative23.2%
Written reviews53 reviews
Positive52.8%
Neutral7.5%
Negative39.6%

User reviews

XProtect® Mobile

From 126 App Store ratings

What we love

  • 🚀 Fast and responsive
  • 👍 Easy to navigate
  • 🔒 Secure remote access
  • 💡 Innovative features

Room to improve

  • 🐛 Frequent crashes
  • 🔍 Difficult to find recorded footage
  • 🔋 High battery consumption
  • 🚫 Lack of basic features

Tyler Shield Mobile

From 325 App Store ratings

What we love

  • 👍 Great app overall
  • 👍 Works well
  • 👍 Informative for supervisors
  • 👍 Useful in the field
  • 👍 Great for plain clothes/uniform

Room to improve

  • 👎 Not user friendly
  • 👎 Unreliable in rural areas
  • 👎 Was not what was promised
  • 👎 Functionality doesn't work
  • 👎 App keeps failing

Bugs and requests

XProtect® Mobile

Reported bugs

4 issues
  • Inability to connect to servers
  • Incompatibility with iOS versions
  • Duplicate camera displays
  • Playback issues with self-signed SSL certificates

Requested features

4 requests
  • Add audio support
  • Improve motion event thumbnails
  • Allow disabling of PIP mode
  • Implement Touch ID support

Tyler Shield Mobile

Reported bugs

8 issues
  • Date of birth incorrect
  • Routing function incorrect
  • Can't print
  • Clipping to clipboard no longer works
  • App re-logs and shows in service if not shut down
Show 3 more
  • Calls not updated
  • Details not loading
  • Buggy

Requested features

9 requests
  • Wish it had CarPlay
  • Connect to Apple CarPlay
  • Support for CarPlay
  • Add CarPlay capabilities
  • Ability to view call details of other calls when on a ticket
Show 4 more
  • Fix issue with re-logging and showing in service
  • Update in real-time without logging out
  • Adjust status order
  • Automatically remove secondary location when going back in service

In-app purchases

None

XProtect® Mobile

No in-app purchases

None

Tyler Shield Mobile

No in-app purchases

Questions

Is XProtect® Mobile free?
XProtect® Mobile is free to download, with no in-app purchases.
Is Tyler Shield Mobile free?
Tyler Shield Mobile is free to download, with no in-app purchases.
Which has better reviews, XProtect® Mobile or Tyler Shield Mobile?
Tyler Shield Mobile is rated higher. XProtect® Mobile averages 2.2 out of 5 from 126 ratings, while Tyler Shield Mobile averages 3.8 from 325 ratings.
Do XProtect® Mobile or Tyler Shield Mobile have ads?
Neither XProtect® Mobile nor Tyler Shield Mobile shows ads.
Which is updated more often, XProtect® Mobile or Tyler Shield Mobile?
XProtect® Mobile ships an update every 2 months, and Tyler Shield Mobile every 4 weeks. Most recently, XProtect® Mobile was updated on October 26, 2026 and Tyler Shield Mobile on October 26, 2026.

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