XProtect® Mobile vs Tyler Shield Mobile
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
XProtect® Mobile
Access your Milestone video surveillance system remotely from your smartphone or tablet. View live and recorded video, listen to audio, and speak through camera speakers. Stream video from your device and receive alarm notifications.
- View live video
- Playback recorded video
- Export recorded video
- Listen to audio
- Speak through camera speakers
- Stream mobile device video
- Receive push notifications
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This free XProtect Mobile app gives you secure access to your Milestone video surveillance system anytime, anywhere from your smartphone or tablet. Available in 31 languages the application lets you conveniently view live video, play back and export recorded video, listen to audio and speak through the camera-connected speakers using the Push-To-Talk button. Compatible with XProtect Corporate, XProtect Expert, XProtect Professional+, XProtect Express+, XProtect Essential+, and the Milestone Husky NVR series. (For use with XProtect Express and Professional, please download the "XProtect® Mobile Express & Pro" app) Additional product highlights: • Document any event while it happens by streaming video and audio from your mobile device’s camera directly into the Milestone solution • Get peace of mind and stay constantly on top of things by receiving push notifications based on alarms defined in the Milestone solution Try it out Download the app and take a look yourself. XProtect Mobile includes access to a demo server so you can explore the product even if you do not have a Milestone system installed already. Getting started In order to connect and view cameras from your Milestone system, you should have the latest version of the Milestone surveillance system and the XProtect Mobile server installed. For further details on getting started, visit www.milestonesys.com/mobile. Milestone distributes and sells its market-leading XProtect® VMS and the Milestone Husky NVR Series through an authorized partner channel of distributors and resellers in more than 115 countries around the world. Please go to https://www.milestonesys.com/community/find-a-milestone-partner/ to find your local authorized Milestone reseller or distributor.
Tyler Shield Mobile
Enhance officer safety and preparedness with intelligent, law-specific dispatching. This app provides context-aware critical information based on role and location, ensuring mission-critical data is always accessible.
- Intelligent, law-specific dispatching
- Context-aware critical information
- Easy-to-read route to calls
- Responder location and ETA
- Instant access to building maps and plans
- Secure communications
- Real-time call details
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Police crews stay safer and better prepared using Tyler Shield Mobil created specifically for licensed users of Tyler Technologies’ Law Enforcement software solutions. With intelligent, law-specific dispatching capabilities, this app offers context awareness, which presents critical information based on your role and where and when you are. This intuitive app knows the information users need – at the moment they need it - ensuring mission-critical information is always at their fingertips with features including: • Easy-to-read route to the call • Location of other responders and their estimated time of arrival • Instant access to building maps, preplans, and tactical plans • Access to building contact information including names and phone numbers • Real-time access to call details and incident narrative • Secure communications with dispatch and other responders • Immediate access to incident summary reports • Search functionality for persons and vehicles Tyler users empower themselves using Shield Mobile with the confidence of knowing they won’t ever miss a call or be delayed waiting on others for information.
Screenshots
Verdict
The clearest difference is rating: Tyler Shield Mobile at 3.8 against XProtect® Mobile's 2.2. Tyler Shield Mobile also leads on review sentiment (53% vs 25%). On price, ratings volume, update cadence and ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Tyler Shield Mobile holds the better App Store score, 3.8 against 2.2. Both are backed by a comparable volume of ratings — 126 and 325 respectively. Written reviews point the same way: 25% of XProtect® Mobile's written reviews are positive against 53% of Tyler Shield Mobile's.
XProtect® Mobile ships an update every 2 months, Tyler Shield Mobile every 4 weeks. Both last shipped on October 26, 2026.
| Parameter | XProtect® Mobile | Tyler Shield Mobile |
|---|---|---|
| Price | Free | Free |
| Rating | 2.2 (126 ratings) | 3.8 (325 ratings) — better |
| Positive reviews | 24.6% of reviews | 52.8% of reviews — better |
| Number of ratings | 126 | 325 — better |
| Update frequency | Every 2 months | Every 4 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad | iPhone, iPad |
| Requires iOS | 18.0 | 17.0 — better |
| Further details — not scored | ||
| Size | 38 MB | 155 MB |
| Age rating | 4+ | 17+ |
| Developer | MILESTONE SYSTEMS A/S | Tyler Technologies, Inc |
Customer experience
XProtect® Mobile
Tyler Shield Mobile
User reviews
XProtect® Mobile
From 126 App Store ratingsWhat we love
- 🚀 Fast and responsive
- 👍 Easy to navigate
- 🔒 Secure remote access
- 💡 Innovative features
Room to improve
- 🐛 Frequent crashes
- 🔍 Difficult to find recorded footage
- 🔋 High battery consumption
- 🚫 Lack of basic features
Tyler Shield Mobile
From 325 App Store ratingsWhat we love
- 👍 Great app overall
- 👍 Works well
- 👍 Informative for supervisors
- 👍 Useful in the field
- 👍 Great for plain clothes/uniform
Room to improve
- 👎 Not user friendly
- 👎 Unreliable in rural areas
- 👎 Was not what was promised
- 👎 Functionality doesn't work
- 👎 App keeps failing
Bugs and requests
XProtect® Mobile
Reported bugs
4 issues- Inability to connect to servers
- Incompatibility with iOS versions
- Duplicate camera displays
- Playback issues with self-signed SSL certificates
Requested features
4 requests- Add audio support
- Improve motion event thumbnails
- Allow disabling of PIP mode
- Implement Touch ID support
Tyler Shield Mobile
Reported bugs
8 issues- Date of birth incorrect
- Routing function incorrect
- Can't print
- Clipping to clipboard no longer works
- App re-logs and shows in service if not shut down
Show 3 moreShow fewer
- Calls not updated
- Details not loading
- Buggy
Requested features
9 requests- Wish it had CarPlay
- Connect to Apple CarPlay
- Support for CarPlay
- Add CarPlay capabilities
- Ability to view call details of other calls when on a ticket
Show 4 moreShow fewer
- Fix issue with re-logging and showing in service
- Update in real-time without logging out
- Adjust status order
- Automatically remove secondary location when going back in service
In-app purchases
XProtect® Mobile
No in-app purchases
Tyler Shield Mobile
No in-app purchases
Questions
Is XProtect® Mobile free?
Is Tyler Shield Mobile free?
Which has better reviews, XProtect® Mobile or Tyler Shield Mobile?
Do XProtect® Mobile or Tyler Shield Mobile have ads?
Which is updated more often, XProtect® Mobile or Tyler Shield Mobile?
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