XProtect® Mobile vs HID Reader Manager
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
XProtect® Mobile
Access your Milestone video surveillance system remotely from your smartphone or tablet. View live and recorded video, listen to audio, and speak through camera speakers. Stream video from your device and receive alarm notifications.
- View live video
- Playback recorded video
- Export recorded video
- Listen to audio
- Speak through camera speakers
- Stream mobile device video
- Receive push notifications
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This free XProtect Mobile app gives you secure access to your Milestone video surveillance system anytime, anywhere from your smartphone or tablet. Available in 31 languages the application lets you conveniently view live video, play back and export recorded video, listen to audio and speak through the camera-connected speakers using the Push-To-Talk button. Compatible with XProtect Corporate, XProtect Expert, XProtect Professional+, XProtect Express+, XProtect Essential+, and the Milestone Husky NVR series. (For use with XProtect Express and Professional, please download the "XProtect® Mobile Express & Pro" app) Additional product highlights: • Document any event while it happens by streaming video and audio from your mobile device’s camera directly into the Milestone solution • Get peace of mind and stay constantly on top of things by receiving push notifications based on alarms defined in the Milestone solution Try it out Download the app and take a look yourself. XProtect Mobile includes access to a demo server so you can explore the product even if you do not have a Milestone system installed already. Getting started In order to connect and view cameras from your Milestone system, you should have the latest version of the Milestone surveillance system and the XProtect Mobile server installed. For further details on getting started, visit www.milestonesys.com/mobile. Milestone distributes and sells its market-leading XProtect® VMS and the Milestone Husky NVR Series through an authorized partner channel of distributors and resellers in more than 115 countries around the world. Please go to https://www.milestonesys.com/community/find-a-milestone-partner/ to find your local authorized Milestone reseller or distributor.
HID Reader Manager
This app simplifies the management of compatible HID readers. It allows administrators to configure settings, update firmware, and export reader status. Users can also upgrade readers to support Bluetooth and OSDP.
- Configure reader settings
- Upgrade reader firmware
- Inspect and export reader status
- Enable Bluetooth support
- Enable OSDP support
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HID Reader Manager streamlines management of compatible HID Signo, iCLASS SE® and multiCLASS SE readers in the field. Administrators can easily adjust configuration settings, upgrade firmware, inspect and export current reader status, and upgrade compatible readers to support Bluetooth and/or OSDP. -Bluetooth is used to communicate with the reader hardware. If Bluetooth is not enabled communication to readers will not function. -Calendar is used to log the error/information. If Calendar is not enabled logging will not function. -Location is used to obtain the location of the Reader for administration purpose and improving user experience. If Location is not enabled communication to readers will not function.
Screenshots
Verdict
The clearest difference is rating: HID Reader Manager at 2.6 against XProtect® Mobile's 2.2. HID Reader Manager also leads on iOS requirement (14.0 vs 18.0). XProtect® Mobile's advantage is review sentiment (25% vs 13%) and ratings volume (126 vs 26). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
HID Reader Manager holds the better App Store score, 2.6 against 2.2. Both are backed by a comparable volume of ratings — 126 and 26 respectively. Written reviews complicate that: 25% of XProtect® Mobile's written reviews are positive against 13% of HID Reader Manager's, so the app with the better star average is not the one people write more warmly about.
Both ship on a similar rhythm, roughly every 2 months. The most recent releases landed on September 5, 2026 and September 22, 2026 respectively.
| Parameter | XProtect® Mobile | HID Reader Manager |
|---|---|---|
| Price | Free | Free |
| Rating | 2.2 (126 ratings) | 2.6 (26 ratings) — better |
| Positive reviews | 24.8% of reviews — better | 12.5% of reviews |
| Number of ratings | 126 — better | 26 |
| Update frequency | Every 2 months | Every 2 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad | iPhone, iPod |
| Requires iOS | 18.0 | 14.0 — better |
| Further details — not scored | ||
| Size | 38 MB | 174 MB |
| Age rating | 4+ | 4+ |
| Developer | MILESTONE SYSTEMS A/S | HID Global |
Customer experience
XProtect® Mobile
HID Reader Manager
Bugs and requests
XProtect® Mobile
Reported bugs
4 issues- Inability to connect to servers
- Incompatibility with iOS versions
- Duplicate camera displays
- Playback issues with self-signed SSL certificates
Requested features
4 requests- Add audio support
- Improve motion event thumbnails
- Allow disabling of PIP mode
- Implement Touch ID support
HID Reader Manager
Not enough reviews yet to summarise bugs or requests.
In-app purchases
XProtect® Mobile
No in-app purchases
HID Reader Manager
No in-app purchases
Questions
Is XProtect® Mobile free?
Is HID Reader Manager free?
Which has better reviews, XProtect® Mobile or HID Reader Manager?
Do XProtect® Mobile or HID Reader Manager have ads?
Which is updated more often, XProtect® Mobile or HID Reader Manager?
Other comparisons
