MyCincinnati® vs IM Agent
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
MyCincinnati®
Manage your insurance policies, access documents, and handle payments. Report claims, request roadside assistance, and find helpful resources. Go paperless and connect with payment services.
- Access policy documents
- Manage payments
- Report and view claims
- Request roadside services
- Go paperless
- Find service providers
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MyCincinnati allows Cincinnati Insurance personal lines policyholders who have registered for online services to: • access and share policy documents and agency contact information • enroll drivers in the RideWell℠ • find experienced service providers and loss prevention resources • go paperless • manage payment options, pay your bill and connect with Apple® Wallet or Google Pay™ • report and view claims, including auto glass claims, and find helpful tips on what to do in the event of an accident • request roadside services • sign up for additional services, such as emergency medical transportation and travel security programs • view ID cards
IM Agent
This insurance CRM platform helps agencies grow sales and engagement through client management, automated triggers, and data-driven insights. It offers a streamlined interface for all customer-facing software needs, including sales, marketing, and payments.
- Sales pipeline management
- Automated client triggers
- Client profile updates
- Document review
- Data-driven decisions
- Integrated customer-facing software
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The Best Insurance CRM Technology Solution to Grow Your Insurance Agency Through Sales, Engagement, Analytics, & Mobility. Learning about your clients, managing your sales pipeline, automated triggers, and data-driven decisions are easier than ever with our insurance CRM platform. Let your clients update their profiles and review documents at their convenience. Every action in your Agency Portal is just 3 clicks away, further emphasizing that design thinking and client care are the core of the InsuredMine business philosophy. A single insurance CRM platform for all customer-facing software for sales, marketing, phone, payments, reviews, forms, and much more. Follow us on Twitter at https://twitter.com/InsuredMine Like us on Facebook at https://www.facebook.com/InsuredMine Visit us at https://insuredmine.com
Screenshots
Verdict
The clearest difference is rating: MyCincinnati® at 4.7 against IM Agent's 3.3. MyCincinnati® also leads on ratings volume (4K vs 4). IM Agent's advantage is review sentiment (50% vs 23%). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
MyCincinnati® holds the better App Store score, 4.7 against 3.3. That said, the two scores are not equally well evidenced: MyCincinnati® has 4K ratings behind it against 4, so its average is the more settled of the two. Written reviews complicate that: 23% of MyCincinnati®'s written reviews are positive against 50% of IM Agent's, so the app with the better star average is not the one people write more warmly about.
Both ship on a similar rhythm, roughly monthly. The most recent releases landed on October 20, 2026 and October 4, 2026 respectively.
| Parameter | MyCincinnati® | IM Agent |
|---|---|---|
| Price | Free | Free |
| Rating | 4.7 (4K ratings) — better | 3.3 (4 ratings) |
| Positive reviews | 23.4% of reviews | 50.0% of reviews — better |
| Number of ratings | 4K — better | 4 |
| Update frequency | Monthly | Monthly |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 14.5 | 14.0 — better |
| Further details — not scored | ||
| Size | 195 MB | 52 MB |
| Age rating | 4+ | 4+ |
| Developer | The Cincinnati Insurance Company | InsuredMine Inc. |
Customer experience
MyCincinnati®
IM Agent
Bugs and requests
MyCincinnati®
Reported bugs
5 issues- Login issues
- Crashes after updates
- Inability to access policies and ID cards
- Roadside assistance not working
- Blank screens and error messages
Requested features
5 requests- Add ability to upload photos for claims
- Add Apple Wallet support for ID cards
- Add individual vehicle cost breakdown
- Add landscape mode for iPad
- Add bill pay functionality
IM Agent
Not enough reviews yet to summarise bugs or requests.
In-app purchases
MyCincinnati®
No in-app purchases
IM Agent
No in-app purchases
