Comparison

Hydro One Mobile vs Hydro Connect

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Hydro One Mobile

Manage your electricity service and stay informed about power outages. View your bills, account balance, and usage details. Access a real-time outage map with estimated restoration times and affected customer numbers.

Highlights
  • View bills and account balance
  • Sign up for paperless billing
  • Sign up for SMS notifications
  • View usage details
  • Real-time power outage map
  • Outage restoration estimates
Features
Read full description

We work hard to ensure that Hydro One customers have access to the information they need when they need it. The NEW Hydro One mobile application makes it easy for customers to manage their Hydro One service and get the latest information about power outages in your area. NEW – Customers can now access myAccount self-service within the app! Enabling Hydro One customers to: • View their bill and account balance • Sign up for paperless billing • Sign up for SMS notifications • View ‘time of use’ usage details and more! Power Outage Map Our power outage map lets you know if there is a power outage at home or the cottage. It is updated every 10 minutes with detailed outage information, including: • Number of customers affected • Estimated restoration time • Cause of the outage (if known) • Repair crew status The Outage Maps use colour-coded symbols to display the number of customers without service and their locations. Hydro One recognizes that this is crucial information for our customers. Now you can access it on the go.

About

Hydro Connect

This app connects to chemical dispensing systems via Bluetooth, allowing users to access dispensing data, set up local dispensers, and log data for advanced analytics. It also provides troubleshooting tools and links to marketing content.

Highlights
  • BLE connectivity to dispensing units
  • Access current and historic dispensing data
  • Local dispenser setup
  • Data logging for analytics
  • Enhanced troubleshooting interface
  • Links to digital marketing content
Features
Read full description

The Hydro Connect App is designed to connect to chemical dispensing systems produced by Hydro Systems. The App provides a connection to dispensing units using BLE technology. The solution offers a simplified, global way to access current and historic dispensing data and set up the dispenser locally. It also logs data to Hydro Connect offering greater analytics and professional reporting. The App also offers an enhanced troubleshooting interface and helpful links to Hydro’s digital marketing content.

Screenshots

Hydro One Mobile4 screens
Hydro Connect4 screens

Verdict

The call

The clearest difference is review sentiment: Hydro Connect at 100% against Hydro One Mobile's 11%. Hydro Connect also leads on rating (5.0 vs 3.0) and iOS requirement (12.0 vs 14.0). On price, ratings volume, update cadence and ads there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Hydro Connect holds the better App Store score, 5.0 against 3.0. Both are backed by a comparable volume of ratings — 4 and 5 respectively. Written reviews point the same way: 11% of Hydro One Mobile's written reviews are positive against 100% of Hydro Connect's.

UpkeepUpdate frequency

Hydro One Mobile ships an update every 7 months, Hydro Connect every 8 months. The most recent releases landed on September 22, 2026 and June 1, 2026 respectively.

Scorecard3 real differences · 7 level
Hydro One Mobile versus Hydro Connect: the parameters behind the verdict, then further details
ParameterHydro One MobileHydro Connect
PriceFreeFree
Rating3.0 (4 ratings)5.0 (5 ratings) — better
Positive reviews11.3% of reviews100.0% of reviews — better
Number of ratings45 — better
Update frequencyEvery 7 months — betterEvery 8 months
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPad, iPodiPhone, iPad, iPod
Requires iOS14.012.0 — better
Further details — not scored
Size20 MB27 MB
Age rating4+4+
DeveloperHydro One IncorporatedHydro Systems Company

Customer experience

Hydro One Mobile

All ratings4 ratings
Positive50.0%
Neutral0.0%
Negative50.0%
Written reviews71 reviews
Positive11.3%
Neutral5.6%
Negative83.1%

Hydro Connect

All ratings5 ratings
Positive100.0%
Neutral0.0%
Negative0.0%
Written reviews3 reviews
Positive100.0%
Neutral0.0%
Negative0.0%

Bugs and requests

Hydro One Mobile

Reported bugs

21 issues
  • Login screen freezes
  • In-app messages show 'unsupported browser'
  • View bill function stopped working
  • Login issues on iPad
  • Blank page on login
Show 16 more
  • Stuck spinning after login
  • App keeps notifying an update is available when none exists
  • Fails to get data from Hydro One
  • Reporting outages gives an error
  • Map shows almost no outages
  • Signs out every time you try to go back to the main menu
  • Consistently have trouble logging in
  • Poor connectivity
  • Can never log in anymore, takes forever
  • Impossible to log in
  • App does not login, fails registration, password change
  • Extremely slow when it does work
  • Loading account, nothing shows up
  • Login is glitchy
  • Clicking done to go back logs you out
  • Auto logs the user out when clicking 'done' after viewing the current bill in PDF format

Requested features

15 requests
  • Invest in a proper app focused on usage and billing
  • Add outage notifications
  • Add a widget for power status
  • Add face recognition for logging in
  • Add account access and user-friendly displays
Show 10 more
  • Add real-time updates
  • Add billing support integration
  • Add personal usage information
  • Add outage alerts/notifications
  • Add usage details
  • Allow users to remain signed in
  • Allow viewing usage & bills without re-entering info
  • Add option to print bill
  • Add face recognition or thumb print login
  • Fix auto-logout when viewing PDF

Hydro Connect

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

Hydro One Mobile

No in-app purchases

None

Hydro Connect

No in-app purchases

Questions

Is Hydro One Mobile free?
Hydro One Mobile is free to download, with no in-app purchases.
Is Hydro Connect free?
Hydro Connect is free to download, with no in-app purchases.
Which has better reviews, Hydro One Mobile or Hydro Connect?
Hydro Connect is rated higher. Hydro One Mobile averages 3.0 out of 5 from 4 ratings, while Hydro Connect averages 5.0 from 5 ratings.
Do Hydro One Mobile or Hydro Connect have ads?
Neither Hydro One Mobile nor Hydro Connect shows ads.
Which is updated more often, Hydro One Mobile or Hydro Connect?
Hydro One Mobile ships an update every 7 months, and Hydro Connect every 8 months. Most recently, Hydro One Mobile was updated on September 22, 2026 and Hydro Connect on June 1, 2026.

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